Quality Assurance Technical Writer
Resume:
Stephanie Cover
*** ********* ****, ******, ** **543
Cell: 717-***-**** Email: **************@*******.***
Career Focus
Technical writer with over 20 years of experience writing, editing, illustrating, and laying out operator’s, service, and parts manuals; technical data sheets, government grant proposals, white papers, and other technical documentation for global manufacturing companies.
Summary of Skills
Excellent oral and written communication skills to develop and create product service literature.
Successfully research, write, edit and submit government grant proposals and white papers.
Extensive computer and technical skills, including:
Page layout, desktop publishing, and illustration using Microsoft Word, Adobe InDesign and Illustrator.
Ability to read engineering drawings and other source materials and use them in wiring diagram manuals. Experience utilizing Pro-E, AutoCAD, and SolidWorks drawings to create illustrations.
Ability to read software code and create legible instructions for end user. Use SAP to extract part numbers and descriptions to create replacement parts manuals.
Professional Experience
Technical Writer II – July 2011 to July 2012
Johnson Controls – York, PA
Wrote and formatted installation, maintenance, and operation product service literature for the commercial building efficiency division of a global diversified technology company. Communicated with subject matter experts (SMEs) such as engineers, product technical support, technicians, and marketing personnel to produce the manuals. Created documents with Microsoft Word, Adobe InDesign, Illustrator, and Photoshop.
Contract Proposal Writer – April 2010 to July 2012
Thermacore, Inc. – Lancaster, PA
Researched, wrote, edited, and submitted proposals to the Department of Defense (DoD) and NASA solicitations for global heat pipe engineering and manufacturing company. Provided contract and writing assistance for corporate, contract, engineering and finance staff, and subcontractors to gather and generate ideas and data for proposals. Created technical data sheets for sales and marketing department. Used Microsoft Word and Excel, and Adobe Photoshop and Illustrator to write proposals and reports.
Contract Technical Writer – September 2010 to April 2011
Dawn Foods – York, PA
Wrote and edited work instructions to show manufacturing plant personnel how to clean and operate production equipment for cake manufacturer.
Observed production activities and interviewed operators, supervisors, engineers, and Quality Assurance technicians at the plant in York, PA to gather and create content for manuals.
Took photos, based on input and recommendations from factory personnel. Reduced the size of and enhanced photos with Adobe Photoshop.
Contract Technical Writer – September 2008 to January 2010
Hershey's – Hershey, PA
Wrote and edited operator's manuals to show manufacturing plant personnel how to make York Peppermint Patties for global candy manufacturer. Communicated with operators, supervisors, engineers and Quality Assurance technicians at the plants in Reading, PA, and in Monterrey, Mexico to gather and create content for manuals.
Took videos and photos, based on input and recommendations from factory personnel. Reduced the size of and enhanced photos with Adobe Photoshop.
Contract Technical Writer – December 2007 to September 2008
Harley Davidson – York, PA
Wrote and edited copy, created illustrations and took photos for visual aids to help operators reduce their errors on assembly line for major motorcycle manufacturer. Used Pro-E, Adobe Illustrator and Photoshop, Microsoft Word and PowerPoint to produce documents. Wrote and edited procedures and training manuals for assembly engineers, operators and other manufacturing personnel to use existing unique software for writing and editing work instructions.
Technical Writer – December 2007 to September 2008
Simplicity for Children – Reading, PA
Wrote and edited copy, created illustrations, and took photos for children's furniture manufacturer's instruction manuals. Used SolidWorks, Adobe Illustrator, Adobe InDesign and Adobe Photoshop to produce manuals. Improved existing documentation with new artwork and text. Disassembled and reassembled products. Interviewed and communicated with engineering, marketing and quality assurance departments to ensure manuals were produced accurately, and in a timely manner.
Contract Technical Writer – September 2004 to May 2006
Case New Holland – New Holland, PA
Produced service manuals for large farm equipment manufacturer, using Framemaker and a custom web application. Disassembled and reassembled large farm equipment. Interviewed and communicated with engineers and factory personnel to develop content for the manuals. Took photos of parts to place into the manuals. Worked with illustrators to create line art. Uploaded documents in HTML format.
Supervisor of Technical Publications – December 1989 to August 1999
Ryobi Outdoor Products – Phoenix, AZ
Managed team of writers and illustrators to create manuals for equipment manufacturer. Disassembled and reassembled products to understand how the products worked. Used the hands-on information to produce service manuals for dealers.
Other Professional Experience
Catalog Writer for Kohl’s Corporation in Milwaukee, WI – December 1999 to August 2004
Education
University of Wisconsin in Madison, WI – Bachelor of Arts degree in Journalism
Baker Online University in Flint, MI – Web Design Classes
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