Customer Service Accounts Payable

PAMELA K. DOWDY **** June Dr, Conyers, GA ***** 254-***-****

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SKILLS: Coins Accounting, QuickBooks, Total Service Accounting Software & Star builder

Accounting Software, LifeTrak. Windows and Microsoft Office (Word, Excel, Outlook),

10 Key, Nova time Payroll, Typing 40WPM, Notary of Florida.

EDUCATION: HS Diploma, Fort Myers, FL

PROFESSIONAL EXPERIENCE:

Carter Blood Care 254-***-****

October 2009 to February 2012

Waco, TX

Clerical Assistant

* Serve Donors by greeting and registering them for blood donations.

* Scheduling and confirming patient/donor appointments.

* Maintain patient files and business office inventory and supplies.

* Protect patient/donors’ rights by maintaining confidentiality of personal/financial information.

* Head of donor council, planning and preparing for all events at the center.

* Voted by peers as Employee of Month for 2nd Qtr of 2011

Crowther Roofing & Sheet Metal 239-***-****

June 2008 to April 2009

Fort Myers, Fl

Accounts Payable Clerk (economical layoff)

* Invoice matching, coding (cost/phase/vendor/job/discount date) & entering via Star builder

Accounting software.

* Creating & managing excel spreadsheets for 500 Vendors, 200 Customers, Sales tax,

Purchase orders & hand written checks.

* Sending out invoices to project managers for approvals & any discrepancies.

* Assist with other payable function as needed in a 3-person Accounts Payable department,

Such as weekly check run, filing & research.

Accent Mirror & Glass

May 2007 to May 2008

Fort Myers, Fl

Bookkeeper/Office Manager (Company closed doors)

* Daily operations of company financials, including accounts payable, receivable, billing, payroll, Inventory and corporation taxes, using QuickBooks Pro Contractor.

* Overseeing daily operations of receptionist, salesperson and warehouse.

Advanced Air & Refrigeration

October 2006 to May 2007

Fort Myers, Fl

Bookkeeper II/Purchase Agent (Left for better opportunity)

* Daily operations of company financials, including accounts payable, receivable, time sheets,

Using Total Service Accounting Software. Maintaining excel spreadsheets.

* Promoted to purchase agent in December, Duties included contacting and maintaining

Relationships with Vendors for all air & refrigeration inventory stock, setting up scanning system

For Inventory counts as well as controlling overstock and pricing.

Rice Insulation & Glass

June 2003 to September 2006

Bonita Springs, Fl

Receptionist to Scheduler to Superintendent (Layoff due to lack of work)

* Began as receptionist processing incoming calls and performing Company administrative duties.

* Promoted to Scheduler/Office assistant performing scheduling task through communication with

Superintendents and installers. Duties included processing Contracts and work orders for builders.

* Additional duties added: Fire stop division, process of contracts, billing and payroll.

* Member of company committee (RAVE) as secretary. Bringing and discussing Ideals for operation

Improvements.

* Promoted again to Superintendent maintaining and scheduling installs of Windows and doors.

Arrow Limousine

December 2000 to March 2003

Red Bank, NJ

Reservations/Administrative (Moved)

* Process incoming calls for travel arrangements throughout NJ<PA<NY

* Customer Service Assistance in billing

* Giving complete customer satisfaction while maintaining sales quotas

* Coordinating with a dispatch team to give best possible customer service.

Crystal Marble Company

January 1997 to October 2000

Cumming, GA

Regional Sales Manager (Moved)

* Region covered: North and South Carolina, Tennessee and Florida

* Wholesale to Fabricators of Natural Stone and Tile Retail Stores

* Initiate new business as well as maintain and service existing account

* Quota increase of 3 years, from 70% to 82% to 110%

* Travel monthly to show samples and set up showrooms

References: Tracy Rodriquenz, Lake City Florida 386-***-****

Alan & Deb Bozzi, Bonita Springs, Florida 239-***-****

Jeff Daniels, Lehigh Acres, Florida 239-***-****

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