Administrative Assistant Project

**** **** **** ****** ***** I. Simon Home: 347-***-****

Brooklyn, NY 11236 E-mail:**********@*****.*** Cell: 917-***-****

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Summary of Qualifications:

• Extensive experience in Telecommunication providing outstanding support to executives and staffs

• Maintained top management administrative tasks.

• Proficient in a variety of computer soft wares

• Supervised Administrative Assistant Staff

• Handled Project Management Tasks

Employment:

New York City Dept. Of Education / Tempforce Staffing

Call Center Representative May 2010 – June 2011

• Answer phones and respond to Customer Requests.

• Provide customers service information.

• Transfer customer calls to appropriate staff.

• Identify research, and resolve customer issues using the computer system.

• Follow-up on customer inquires not immediately resolved.

• Complete call logs and reports.

• Recognize, document and alert the supervisor of trends in customer calls.

New York City Dept of human resources Administration, New York, NY

Telecommunication Coordinator October 2007- February 2010

• Submitted requests (TERFS) to MIS for orders and installation for all telecommunication equipment for all MICSA sites

• Requested all new cell phones/pagers for MICSA staff and arranged for equipment repair when necessary

• Made site visits when necessary to complete requests for telecommunications equipment and ensured requests have been

Properly completed

• Assisted all staff when activating their voicemail boxes that required setting up new pass codes and assisted staff in recording their mailbox greetings and their message retrieval

• Followed up with the MIS coordinators and MICSA and Program Directors to ensured timely and quality completion of all telephone and voice mail requests

• System Administrator of the DIRAD Voicemail System for all HRA Programs

Entered new mailboxes in the system P.C. and generated system reports when necessary. Ensured repairs and maintenance are completed on the voicemail system when required

• Updated and maintained MIS and MICSA reports of inventory end equipment when required

• Made calls to MIS Help Desk telephone repairs for MICSA staff

• Followed up with the MIS Help Desk when required to ensured telephone repairs are completed on a timely basis.

• Represented MICSA Programs by attending staff and other oversight meetings in order to keep the MICSA Program informed of matters concerning MICSA Telecommunications operations

• Created spreadsheets for outstanding and completed TERFS, REPAIRS and VOICEMAILS in order to keep records for the MICSA Programs

• Assisted Project Managers through detailed analysis and project information

• Worked with Project Managers and Development teams on enhancements

New York City Dept. of Transportation New York, NY January 2005 – September 2007

Project Coordinator

• Coordinated and assigned work items to appropriate team members

• Tracked and reported to teams on performance goals and milestones

• Updated team roles and responsibilities as needed

• Handled implementation tasks, including account set up

• Provided technical support to field representatives and internal departments.

• Confirmed proper functional, operational, performance, and integration testing at each step of the release process.

• Created, maintained, and oversaw utilization of policies and procedures for configuring and rolling out new releases and associated technical and non-technical considerations.

• Ensured releases are traceable, secure, tested, and authorized.

New York City Transit Authority, New York, NY

Administrative Assistant February 2003– December 2004

• Administrative Assistant to the Chief Officer of Operating of Procurement

• Worked closely with Senior Directors of Procurement on daily tasks.

• Coordinated inter-office and external meetings and conference calls.

• Made travel arrangements for management and field staff.

New York City Dept. of Education, Long Island City, NY

Accounts Payable Associate March 1996 – December 2002

• Supervised Administrative Assistants staff and temporary workers

• Revised the accuracy of invoices presented for payment.

• Compared contracts prices against vendor prizes, certified that all packaging and poundage are conformed to current bid descriptions.

Education:

Brooklyn College City University, Brooklyn, NY

Master of Science, December 2012

Major: Management Information Systems

Long Island University, Brooklyn, NY

Bachelor of Science in Information Systems - December 2004

Berkeley College, New York, NY

Associate in Applied Science degree - Business Administration in Office Systems Management - September 1999.

Information Technology Certification:

Ace Technology, New York, NY

A+ and CCNA – May 2010

Experience: knowledge of networking for the small office/home office. Install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited the use of these protocols: IP, Serial, ISDN, Frame Relay, VLANs, RIPv2, IPv6, NAT, WLAN, Ethernet, Access lists, EIGRP, OSPF, VLSM. Application installation, data conversion and testing experience

Proven experience with trouble shooting principles. Methodologies and issue resolution techniques.

Computer Skills:

Knowledge of Word, Excel, Access, PowerPoint, Outlook, Adobe Photoshop & Illustrator, Digital Photography and Scanning, C, C++, Java Script, Oracle 9I Database, Visual Basis, Cobol, SQL Server 2005; Object-Oriented Database Analysis and Design; System Disaster Planning, Backup and recovery; Project Management.

References available upon request

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