Customer Service Manager

Paula Geimer

**** ******** ** ******, ** ***** 704-***-**** ********@****.***

Objective: To obtain a career utilizing my skills.

Experience:

O’Charleys Sept 2011- present

Mooresville,NC

Shift leader, Server, bartender, Trainer.

Managed over 30 employees at one time

Giving great customer service

Fixing problems that occur with guests

Multiple times of being top seller

Trained all new employees

Dee Jays Nov. 2003- Aug. 2011

Weirton, Wv

Shift leader, bartender, server, host, trainer

Managed over 30 employees at one time

Handled money from all servers

Counted all the money tills

Fixed problems that occurred with guest

Trained all new employees

Opened new restaurant

Worked on computers to show all employees

Made section charts

Did inventory

Lonestar steakhouse Nov.1997-Nov2003

Pittsburgh,Pa.

Cincinnati, Oh

Manager, server, bartender, host, trainer

Managed over 30 employees at one time

Made schedules

Won money awards from giving great service

Entered daily sales into the computer

Opened restaurant

Counted and controlled all money

Did inventory

Trained all new employees

Red Lobster April 1997-Nov 2003

Cincinnati, Ohio

Manager, Cert. trainer, server, host, bartender

Managed over 30 employees at one time

Got several awards for being top seller

Corrected mistakes for guest

Trained all new employees

Made schedules

Counted and entered all money in the comp

Entered all daily sales into comp.

Did inventory.

FACS June 1995-March 1997

Credit cust service, Credit analyzing

Took credit applications over the phone

Made decisions on correcting credit bureaus

Education:

Wintersville High School Wintersville, Ohio

College Prep Classes Graduated 1991

Kent State University East Liverpool, Ohio

Intro to Nursing 1 year

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