Customer Service Administrative Assistant

Leona Sherma Minvielle-Louis

Administrative Assistant

Areas of Expertise

I am a highly competent, motivated and enthusiastic Administrative Assistant

Microsoft Office

with experience of working as part of a team in a busy office environment.

Office Management

Well organized and proactive in providing timely, efficient and accurate

Presentations

administrative support to office managers and work colleagues. I am

Meeting Planning

approachable, well presented and able to establish a good working

Travel Coordination

relationship with a range of different people.

Front Desk Reception

Data Entry

I am currently looking for a suitable position with a reputable company.

Calendaring

WORK EXPERIENCE

Personal Details

Sir Frederick Snow and Associates Ltd. Present

Balata, Castries

Administrative Assistant/Team Secretary

Telephone: 450-0178

Working as part of a team and supporting the team leader Mr. Liam

Mobile : 485-2883 McManus. My responsibilities included the day-to-day tasks and

administrative duties of the office inclusive of the reception area.

DOB: January 17, 1982

Duties:

Nationality: St. Lucian

Acts as secretary for the Supervisor Representative Team

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Email:

Organizes the office, ensuring it can operate properly, purchasing

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*****.******.*****@*****.***

stationary when required office supplies, etc.

Organizes and filing all documents (manually and electronically)

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Sets up and update a Document Management System to record

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all incoming and outgoing correspondence

Record all incoming Material Submittals

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Take minutes of meetings

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Prepare monthly report on daily site workers

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Update and keep register of drawings

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Handle Petty Cash

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Make travel arrangements on behalf of staff

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Assist team leader in all other administrative duties when required

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Assist in the preparation of Site visits

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Saint Lucia School of Music October 2010 – June 2011

Administrative Secretary

Hired to create a database for student enrollment and redesign the School’s

application form.

Other Duties:

Respond to correspondence

Place student in classes

Organize teachers’ timetables

Take Minutes of Faculty and Board meetings

Supervise Administrative Staff

Collect Payments and sell books in absence of bursar

Assist Director with any other duties

National AIDS Programme Secretariat, Ministry of Health August 2006 – October 2010

Administrative Assistant

Duties:

Provide administrative support to the Director NAPS

Analyze and sort out the incoming mail, handle the out-going mail of the Director of the Office and take follow-up

actions as necessary – including preparation of interim replies

Take and transcribe dictation of correspondence and type letters, email, and reports

Maintain a filing system for subjects dealt with directly by the Office and the Director

Make appointments and keep an appointment diary for the office staff

Make travel arrangement for the director and staff of the NAPS

Assist in the preparation and organization of meetings organized by the office and provided secretarial and conference

services as required

Supervise fax and internet operation and maintenance

Supervise Office Assistants/Peace Corps Volunteers

Assist the Director with project management efforts

Take minutes at meetings

Provide Assistant with Report reviews, briefing, assessment and project summaries

Follow-up with Director and other staff regarding outstanding duties

Assist in and undertake other specific task, within the competence of the incumbent, as may be required under the

Project.

Ensure monthly repost of technical staff are submitted to the Director for review in a timely manner

OPEC Fund/UNFPA/GOSL HIV/AIDS Prevention in Youth in Especially Difficult Circumstances – Ministry of Health

S eptember 2004 – July 2006

Administrative Secretary

Duties:

Staff Supervision

Staff Leave Record

Answering the Phone

Recording Incoming & Outgoing Correspondence

Greeting and Assisting Patients

Minute Taking

Filing

All other Administrative duties

Ministry of Communications, Works, Transport and Public Utilities July 2001 – September 2004

S ecretary

Positions held:

Clerk/Typist – Administration, Ministry of Communications, Works, Transport & Public Service

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Secretary to Chief Engineer – Dalton Cenac

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Secretary to Senior Accountant – Enrico Lewis

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Secretary to Chief Public Utilities Officer – Truscott Augustin

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Clerk/Typist – General Post Office

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S ummer Employment

Atwell Dalgliesh Co. St. Lucia – Customer Service

Cable & Wireless – Customer Service {Cable TV Department}

Renwick & Co. – Customer Service and Inventory Department

Ministry of Foreign Affairs - Receptionist

Education

Boguis Combined 1987 – 1994

Castries Comprehensive Secondary 1994 – 1999

Sir Arthur Lewis Community College 1999 – 2001

Qualifications: CXC General : Mathematics, English Language, French, Social Studies,

Principles of Business, Principles of Accounts

: Secretarial Studies

Diploma

: Voluntary Counseling & Testing (VCT Provider)

Certificate

: Proposal Writing Workshop

Online certificates done with the Global Health eLearning Center, USAIDS & John Hopkins Bloomberg School of Public

Health

Family Planning Counseling (Basic) – January 2009

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Mother-to-child Transmission of HIV Course – January 2009

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HIV Basics (Part 1) Course – January 2009

o

References

Mr. Nahum Jn. Baptiste – Director, National AIDS Programme – 720 9247

Mrs. Clotilda Jenny Fevrier – Executive Director, Victoria Hospital – 724 6510

Mrs. Natasha Felix – Director, Bureau of Health – 468 -5349/721 7873

Contact this candidate