Sales Project
Resume:
T. PAVAN KUMAR
**********@*****.***
An Experienced IT Professional with 6 Years of proven Business Analysis expertise in e learning, Healthcare, Finance and Sales. Played role of Business analyst in various projects and having good exposure on UML, SDLC, RUP and Rational Requisite Pro.
SUMMARY
6+ years of experience in IT and 3+ years as Business Analyst in various domains like e learning, Healthcare, Finance and Sales.
Extensive experience in business requirements gathering and analyzing using techniques like Brain stroming, JAD, Focus group.
Expertise in various documents such as Business requirements documents (BRD) And System requirement documents (SRS).
Created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams to communicate the Business requirements.
Advanced analytical and project management skills, in-depth knowledge of various phases and methodologies of software development life cycle (SDLC) and Rational Unified Process (RUP)
Expertise in using leading industry tools like Requisite Pro, Rational Rose, MS Visio and MS PowerPoint to develop various project deliverables.
Involved in formal review meetings with project teams and developers to report, demonstrate, prioritize and suggest resolution of issues discovered during testing.
Track and mine Key accounts to come up with an appropriate strategy to retain and grow business
Worked on end to end sales cycle including RFI / RFP’s and acquired knowledge of various CRM’s
SKILL MATRIX
Modeling/GUI Tools Rational rose,MS Visio,Just in Mind
Languages Salesforce (APEX, Visualforce), UML
Documentation Tools Rational Requisite Pro,MS Word,Excel
Methodologies Sequential,RUP
Functional eLearning, Healthcare, Finance, Sales
WORK PROFILE:
Company: Prime Technology Group
Project Title: Prime CRM
Role Played: Business Analyst /Subject Matter Expert
Project Description: Prime is an IT servicers company offering services across Application development, Quality Assurance / Testing and Business Process Management areas. The application would act as a CRM for the inside sales and Sales team to manage their interactions with Prospects / Clients. It also enables the real time dashboards, reporting and analytics to monitor personalized Key Performance Indicators and get access to the latest reports as part of their everyday activities.
Responsibilities:
Gathered requirements using techniques such as Brainstorming, Focus Groups and prepared business requirement documents (BRD)
Defined Use cases from requirements and converted them into software specifications
Created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams
Conducted JAD sessions for effective communication of views between stakeholders and gathered business requirements
Maintained Requirement Traceability Matrix (RTM)
Identified all use case components including basic, alternate and exception flows
Physically involved in verifying high level test cases and UAT testing
Trained end users on using the new Application
Company: ValueLabs
Projects Involved: Corporate Services, Celgene Sales, eI Community
Project I
Project Title: Corporate Services
Role Played: Business Analyst
Description: Our client is the leading accounting software solutions company based out of Australia. Corporate services is an additional service introduced by them predominantly on a business-to-business basis, for the establishment of corporate structures (including establishing new companies, trusts and self managed superannuation funds) and corporate registry/compliance services (ensuring companies comply with Corporations Act and ASIC requirements).
Responsibilities:
Gathered business requirements and converted them into functional requirement specifications and user requirement specifications
Analyzed Requirements and created Use Case Diagrams, Sequence Diagrams and Activity Diagrams
Used Rational Requisite Pro for Requirement Document preparation
Deeply involved in SRS walk through or review sessions with Technology Team
Verified Requirement Traceability Matrix (RTM) in Rational Requisite Pro
Assisted in conducting JAD sessions and reviews
Project II
Project Title: Celgene Sales System
Role Played: Business Analyst
Description: A leading Pharma company based out of US specialized in cancer drugs. Our client was looking at enhancing the performance of their sales team by building a self-service tablet / mobile application solution with interacts with internal CRM. This application would provide flexibility for the team to be more efficient in front of the clientele / doctors with built-in intelligence to enable them perform better & be effective
Responsibilities:
Discussed with Stakeholders in understanding the business process
Actively involved in requirement gathering and requirement elicitation analysis
Acted as a single point of contact in clarifying issues related to subject matter
Verified Requirement Traceability Matrix (RTM) in Rational Requisite Pro
Assisted in conducting Joint Application Development (JAD) sessions with stake holders throughout SDLC to resolve open issues
Involved in verifying BRD and converted into functional specifications using requirement management tool
Conducted JAD sessions for effective communication of views between stakeholders and gathered business requirements
Involved closely in UAT
Project IV
Project Title: eI Community
Role Played: Business Analyst
Description: Our client is a leading e learning company based out US. eI Community is a website to connect with other educators, find free high-quality resources, and learn about the latest best practices and technologies in classroom instruction
Responsibilities:
Performed secondary research to come up with a MRD
Gathered requirements and prepared business requirement documents (BRD).
Used Rational Rose for creating use cases, workflows and sequence diagrams according to UML methodology thus defining the Data Process Models.
Defined Use cases from requirements and helped convert them into software specifications
Maintained Requirement Traceability Matrix (RTM).
Project V
Role Played: Assistant Manager Client Services
Responsibilities:
Track the performance of Key Accounts by working with Program and Project Managers in identifying the key performance indicators
Present Senior management and client the status of the project at regular intervals
Create templates for timesheets, project status presentations etc
Create and maintain client data dictionaries, perform data quality checks on client deliverables, and chart/graph data as requested.
Act as a liaison between top management and team to identify the bottlenecks and potential problems
Minimize escalations through early warnings and manage escalations to the extent possible
Analyze the customer satisfaction report of the accounts handled and come-up with corrective and preventive actions
Train the team on the importance of metrics / KPI’s and ensure adherence to process
Project VI
Role Played: Senior Executive Business Development
Responsibilities:
Identification of future investment areas and prospective “business partners” for the business unit
Leading the complete Inside Sales team
Knowledge of various CRM’s like Salesforce, Zoho, Gemini (internal tool)
Regular report generation based on team and region performance.
Handle different methods of prospecting e.g. cold calls, email campaigns etc
Work on RFI / RFP
CERTIFICATIONS & ACHIEVEMENTS
• Received II prize for the paper on “Leveraging ICT for inclusive and sustained economic growth “presented for CII
• Received award for academic excellence for the year 2003-2004
• Stood as Department topper in MBA and BE
• Part of a winning team in an intra corporate tournament
• Completed 40 PDU’s from ICBAP (International council of Business Analysis professionals)
EDUCATION
• MBA in IT and Marketing from National Institute of Technology, Warangal in 2006
• B.E, Mechanical from MVJCE (Affiliated to VTU) in 2004
Trainings:
• Effective Communication
• Business Continuity Management
• Business Skills
• Team Building
• Risks and Compliance
• Effective Sales and Process.
Personal Information:
• Date of Birth: 23rd March 1983
• Gender: Male
• Marital Status: Married
• Current Location: Hyderabad
• References: Available upon request
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