Customer Service Manager
Resume:
Erika Ortiz
Dallas, TX *****
Cell # 214-***-****
*******@*****.***
OBJECTIVE
To obtain a position that will bring new challenges everyday, a position that will also offer new opportunities for me in the future, one that will allow me to utilize the skills developed through previous experience.
EXPERIENCE
04/11 - 03/12
Baylor All Saints Medical Center
Health Information Management
Medical Records Coder
• Coded ancillary and procedural outpatient charts, day surgeries, interventional radiology and other outpatient medical records.
• Utilized ICD-9-CM and CPT coding systems and other references to ensure accurate coding.
• Analyzed medical records to obtain complete and accurate information for coding.
• Identified and coded all pertinent co-morbid and complicating diagnoses utilizing the 3M coding system.
• Identified and coded all applicable procedures utilizing the 3M coding system.
08/10 - 03/2011
Baylor Health Care System
Health Information Management – Coding Education Program
Coding Student
Successfully completed the Baylor Coding Education program.
Learned the following during the course of this program:
o Essential elements of Medical Terminology, Pathophysiology, Anatomy and Physiology and Pharmacology.
o HIM , Healthcare Data and Structure
o Methods of Reimbursement
o Basic coding concepts utilizing ICD-9-CM and CPT coding systems.
o Coding Practicum – became very familiar with the 3M Reimbursement and Coding System
03/05 - 08/10
Baylor Health Care System
Parking and Transportation Department
Customer Service Representative
• Issue photo identification badges and grant security access based on established criteria to all BHCS employees volunteers, physicians, physicians office staff, contractors and students
• Issue parking assignments to all Baylor affiliates and input data into a computerized database for record keeping
• File
• Answer calls on a multi-line telephone
• Provide customer service by phone and in person on a daily basis
• Accept payments for parking fines and other services
• Train new CSR’s in Parking Services department
EDUCATION
2010 - 2010 Baylor Coding Education Program
2006 - 2009 Court Reporting Institute of Dallas
2000 - 2001 Central Texas Commercial College
1994 - 1998 Woodrow Wilson High School
Skills
3M Coding system, Patcom, Meditech. Microsoft Outlook, Word, Excel, PowerPoint. Type at 10,000+ KPH. Type at 90 wpm. PC skills (10+ year’s experience). All office equipment utilization experience. Detail oriented. Good oral and written communication skills. Bilingual.
Languages
Fluent in Spanish
References
Shawan Hagan
Baylor Health Care System Corporate
Coding Education Manager
Barbara Houston
Baylor All Saints Medical Center
HIM Coding Manager
Contact this candidate