Manager Customer Service
Resume:
Carolyn J. English
Cell: 520-***-****
E-Mail *******@***.***
Objective:
To use my skills as a dispatcher to help smooth the process of the day to day business with your company, and improve upon areas to become cost effective. Also with my experience I am able to train others to be more consciences on the work they perform.
I look forward to learn what your company has to offer. Help revitalize and energize my career as a long-term employee.
Qualifications:
Daily inputting of concrete, asphalt, and aggregate orders. Loading asphalt trucks, tracking of totals hauled, as well as totals left to complete the job. Communication with customers who have purchased materials. Daily reports, monthly reports. Scheduling. Efficient with computers, type 60 wpm. Efficient with all office equipment. No supervision required once up to speed on your operation. I have a Class A CDL with all endorsements. First response hazmat tech. Warehousing procedures. Operation of Water truck, Haul truck and fork lift.
Education:
I hold certifications in:
M.S.H.A., CPR. First-Aid, 40 Hr. Hazwopper with Recra, and D.O.T., Confined Space entry. Forklift,
OSHA, Class a C.D.L. license with hazmat double, and triple tanker endorsements.
United truck driving school.12/09/2002-12/24/2002.
120 hrs Heavy-Duty driving program.
Pima Medical Institute 07/28/1991-09/23/1991.
Microsoft windows, words and Excel.
Word perfect.
ACPAC.
Type 60 WPM.
Job History:
CCS/Tervita
4904 2nd Ave West
Williston, ND, 58801
11/03/2011 Present
Supervisor/Manager over Dispatch When I came to this company and I have great c it had no dispatch, I had to set it up from nothing. I’m a hand on supervisor/Manager; I do what it takes to get the job done. I’m upbeat and positive;
Customer service skills / Phone Edict. I approve all time cards I extend field tickets and get them ready to be invoiced by A.R. I do all the training for all new employees, keep tract of driver’s hours and make sure they stay in compliance. Take care of vacation time/pto time. All reports. I make up all the spreadsheets. I take tickets/invoices out to co-men to get signatures on them; also while I’m there I make sure there is nothing else we can do for them. I conduct safety meetings every day.
Marco Crane
4142 E. Tennessee rd.
Tucson, AZ
2/08/11---8/31/11
Lead Dispatcher. Completed shippers and created schedule for the following day using (ACCPAC), Taking in consideration of my UNION operators their Seniority / sensitivity. Taking customer orders / Salesman orders. Approved and interred all time cards looking for errors and incorrect items. Track and schedule equipment for long term / future jobs. Extended tickets with the hours and correct price that was quoted
Vulcan Materials:
Western Materials division.
9300 W. Avra Valley Rd.
Marana Arizona. 85653-9702
04/03/2006 – 12/10/2010
I was working as Lead Dispatcher for the Marana facility for the western division. With my background and knowledge I do all the training for new dispatchers, and all ongoing training. I research and conduct all Safety and Environmental meetings on a weekly basis. I correspond with plant manager with end of month reports. I track and run reports on all special projects/ jobs
Daily inputting of concrete, asphalt, and aggregate orders. Tracking of totals hauled, as well as totals left to complete the job. Communication with customers who have purchased materials. Daily reports, scheduling trucks, inputting orders. Driving Haul Truck on Weekends, Moving Pit material.
Wadley Construction Inc.07/05- 02/06
250 Pilot Rd. Suite #160
Las Vegas Nevada 89119
Dispatcher
Daily inputting of concrete, asphalt, and aggregate orders. Tracking of totals hauled, as well as totals left to complete the job. Communication with customers who have purchased materials.
Precision Heavy Haul Inc. 03/2005 - 07/2005
433 S. 83rd Ave.
Phoenix Arizona. 85043
Dispatcher
24 hour scheduling, and dispatching of our trucks as well as brokered trucks for loads, and back hauls needed for in state as well as out of state. Scheduling pilot cars as needed. Coordinating with in state and out of state officials on permits required to haul loads. Submitting paper work to state officials for proper permits, and arranging for pick up of so permits. Keeping monthly and annual permits up to date. Taking customers orders, quoting jobs, typing contracts, responsible of keeping confidential records of company and driver. Tracking of all equipment and hardware associated to that equipment.
BBP Concrete. 11/2004 - 03/2005
Dispatching, and tracking of totals hauled, as well as totals left to complete the job. Recording back hauls into plant. Assisting Area Manager in reporting of operations. Communication with customers who have purchased materials.
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