Customer Service Sales

Muhammad Amir Hamza

***** *********** **. ***#*** Houston, TX 77070

Cell: 832-***-**** Email: *************@*****.***

Objective

To gain a full-time, part-time, or internship position available to enhance my work experience.

Work Experience

Sales Counselor

October 2009-Present Conn’s Appliances Texas, USA

• Serve as a commissioned sales representative with monthly quotas that were achieved by developing strong customer service, identifying opportunities and selling products from inventory

• Coordinated all sales and marketing efforts to increase walk-in customers

• Keep inventory logs for new arrivals and revised old logs

• Quickly study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies

• Analyze competitive product offerings in terms of features and benefits as well as prices

• Research market competition and their prices to stay ahead of the key players in the marketplace

Senior Briefing Assistant

August 2008- October 2009 Emirates Group Dubai, UAE

• To control the 24 hour operation of In-flight services cabin crew briefing section by supervising the flow of crew(s) through the pre and post flight briefing while maintaining strict adherence to time schedules

• To work as a member of a highly trained team focused on the objectives f the department by continually searching for ways to increase internal customer satisfaction

• To provide a specialized service to cabin crew which directly affects the standard offered to our external customers

• To allocate time effectively and implement processes and procedures to accomplish tasks in a timely and efficient manner

Passenger Service Agent

November 2005- August 2008 Emirates Group Dubai, UAE

• Establish quality atmosphere at work place by delivering consistent quality service

• Comply with agreed Service Standard, and Standard Operating Procedures (SOP) in-order to achieve

customer satisfaction and reduce complaints related to service failure or attitude

• Plan and act according to the briefing received from the Supervisor or Airline on various functions

to be performed as per the required procedures for handling specific flights.

• Provide consistent quality service to the customers at any designated area (Check-in, Gates Transfer Desk) in line with agreed Service Standards and Standard Operating Procedures (SOP)

• Ensure Safety policy and security standards are applied to work area set by the Company and Local Authorities

Customer Service Agent

March 2005- November 2005 Aramex Courier and Frieght Dubai, UAE

• Worked in Call Center to book orders and consignments for the courier service

• Provide information to the agents regarding there shipment status and kept database of all

• Assist in the finance department and work with customers with various financial transactions

• Responsible for some bookkeeping activities

Customer Service Agent

September 2004- February 2005 Wafi Shopping Mall Dubai, UAE

• Worked in various sales and marketing positions where I had to interact with customers on a regular basis and provide quality customer service

• Held and took park in various safety meetings to implement emergency procedures in the mall

• Helped all walk-in customers and also assisted with any questions they might have

• Worked in the sales team and was very successful in meeting sales quotas

Sales Executive

September 2004- February 2005 Mashreq Bank Dubai, UAE

• Monitoring daily sales reports and worked with the sales associates assigned to me to increase moral and motivate to get the sales quotas met

• Worked with management to come up with new ways of improving customer repetition and satisfaction

• Worked with all customer satisfaction issues and came up with solutions to keep customers happy

• I learned how to work under pressure and how to be best at selling a product I am marketing

Education

2005-2006 Arab Vocational Training College Dubai, UAE

Diploma in Aviation

2009-2013 Lone Star College- North Harris Texas, USA

Bachelors in Electrical Engineering

Languages

• Hindi, Urdu, Punjabi, Arabic, & Persian

Skills/Software

• Familiar with Microsoft Word, Excel, and Power Point

• Experience with AutoCAD 2010

• I have also acquired a great deal of people’s skills and leadership skill over my career

References and Recommendations Available Upon Request

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