Customer Service Representative

**** ****** * - ********, *.Y. *****•516-***-**** / 718-***-****•e-mail : *****.*@***.***

Joseph J. Outlaw

Objective

To secure a challenging position in a company responsive to today’s fast growing business environment.

Experience

2003-2010 Nature Publishing Group Manhattan, New York

Mailroom/Office Services Clerk

Processed incoming/outgoing mail and parcels, interacting with FedEx & UPS machines. Responsibility for daily bank & post office transactions, deliveries, and pick-ups.

Responsibility for ordering, receiving, and processing supplies for the New York, S.F., D. C. and Boston offices.

Coding of invoices using the sprinter system.

Office rearrangements for various functions (company meetings, conferences, departments moving, and holiday parties) on sight & off sight locations. This includes the set-up of Mac, PC’S, & Projectors for various functions. Also, performed light custodial repairs.

2002-2003 Urban Express /H.B.O. Site Manhattan, New York

Mailroom Clerk / In House Messenger

Processed outgoing mail.

Delivered incoming mail and parcels within each department.

Responsible for daily bank transactions.

1999-2001 P. C. Richard and Son Brooklyn, New York

Stock Manager / Sales Support/Customer Service Representative

Supervised floor merchandise

Inventoried and maintained merchandise in stockroom.

Unloaded and displayed merchandise in a timely and orderly manner.

1992-1999 Macy’s Department Store Brooklyn, New York

Stock Manager / Sales Support / Customer Service Representative

Maintained inventory of merchandise

Stocked, arranged, and displayed merchandise. Also, performed light maintenance in department.

1991-1992 Abraham and Strauss Brooklyn, New York

Sales Associate / Customer Service Representative

Arranged and displayed jewelry in the showcases.

Maintained inventory of merchandise, and performed light jewelry repair

1987-1988 First Chicago Bank New York, New York

Mailroom Clerk

Interoffice and external sorting and delivery of mail.

Education

1988-1991 1984-1988 Brooklyn College High school Accounting Major Academic Diploma

Interest and Skills

Computer applications (Microsoft word, excel, and spreadsheets). Communication, organization, and mentoring skills.

References : Available upon request

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