Customer Service Machine Operator

VINCENT K. BROWN Phone 773-***-****

****-** **** **** ****** Phone: 773-***-****

Chicago, Illinois 60637 E-mail: *****@*******.***

SUMMARY OF QUALIFICATIONS

A forward-thinking, success-oriented individual, equipped to perform the duties of a “Plastic Injection Mold Technician” position, through a solid combination of education and practical experience

EDUCATION

Keller Graduate School of Management, Chicago, Illinois

Degree: Business Administration November 2008-Present

Devry University Chicago, Illinois

Bachelor of Science in Technical Management June 2005/ October 2008

EMPLOYMENT HISTORY

Select Remedy Staffing Chicago, Illinois

Machine operator / Shipping and Receiving July 2007-March 2009

• Operated a die cast machine to cut out parts according to the specified production and quality

Parameters for each particular job, using micrometers to measure accuracy.

• Observed and followed all equipment and facility safety rules and procedures

Kelly staffing Service Chicago, Illinois

Light Industrial Work November 2006-April 2007

• Loaded and unloaded trucks, weighed freight, inventory control, and operated a forklift, and packaged variety of materials

• Prepared packages to be shipped via UPS and Federal Express, Sorted and distributed mail, filing, answering phones and inventory control

Ace Hardware Chicago, Illinois

Customer service rep October 2003-August 2005

• Provided excellent customer service skills

• Input client requests into computer system and mixed colors to ensure customer satisfaction of final product

• Ability to provide quality customer service to a wide variety of customers.

• Used problem solving skills to address customer complaints and resolved issues face to face and over the phone

• Prepared merchandise for shipments, separated and routed packages for loading and deliveries

Computer Skills:

Proficient in Microsoft Word & Excel Internet, E-mail, Access, PowerPoint and Visio, and SQL

Minored: Information systems management, in graduate school.

Attended school fulltime from 10/2008 to present

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