Customer Service Sales

Christopher Luong

**** * ******* **** ** Irving, TX 75038 469-***-**** ********@*****.***

Objective _______________________________________________________________

Pursuing a career in the Information Technology field where one can apply

knowledge and make a positive contribution of skills.

Profile _________________________________________________________________

Over 5 years of experience in computer support and repair. Functions performed include full

computer builds, troubleshooting and repair, along with backup and maintenance with emphasis

on customer service and interaction. Currently A+ certified and pursuing CCNA certification.

Skills Summary __________________________________________________________

TCP/IP, DHCP, and DNS Active Directory Quality Focus

System Building SQL Project Coordination

Wireless Setup Technical support Fast Learner

Hardware/Software Analytical Multitasking Ability

System Configuration Attention to detail Problem solving

Personal Skills ___________________________________________________________

TECHNICAL KNOWLEDGE

Troubleshooting and Configuration

o System building, maintenance, upgrading, and backup

o Essential understanding of network architecture, Active Directory, SQL and server/PC

virtualization(VMWare)

Network

o Routers

LAN, WAN, EIGRP, OSPF, Frame Relay, RIPv2, NAT, ACL, VPN

o Switches

VLAN, 802.1Q Tagging (Trunking), VTP, RSTP, QoS, MPLS

DETAIL PLANNING AND COMMUNICATION

Planning evaluation and coordination

o Neat and organized

o Efficient

o Goal-oriented

o Work well under pressure

o Able to plan ahead and set up a plan of action

Excellent communication and documentation skills

o Capable of communicating concepts and relaying information to people with little or no

background

o Able to speak effectively in order to get ideas across to others

o Data entry including logging trouble tickets into propitiatory ticket tracking system.

CANDIDATE PROFICIENCIES

o Reliable

o Able to maintain calm under pressure and handle adverse situations

o Willing and capable of assuming responsibilities above regularly assigned duties.

Christopher Luong

Education and Certification ________________________________________________

B.S. Information Systems, UNIVERSITY OF TEXAS Arlington, TX 2012

A.A. Liberal Arts, NORTH LAKE COLLEGE Irving, TX 2009

CCNA Cisco Certified Network Associate 2012

CompTIA A+ 2011

Employment History _____________________________________________________

FreedomPark Irving, TX 2009-present

Valet/Dispatcher

Detail-oriented and organized to adapted to a fast paced changing environment

Assigned multiple tasks while meeting immediate deadlines

Required to use excellent written and oral communication skills

Took initiative to maximize customer satisfaction

Follow up work orders to make sure customer needs were met

MicroStar Technology Richardson, TX 2009-2011

Computer Technician

Worked with various types of hardware and software

Assisted in designing, setup and testing of connectivity for wired and wireless

networks in homes and businesses

Built, configured, and supported PC, laptop and peripheral hardware

Performed hands-on fixes at the desktop level including installing and upgrading

software, implementing file backups and configuration of systems and applications

Performed troubleshooting of computer and peripheral issues and provided

hardware replacement or repairs on devices such as monitors, keyboards, printers,

and disk drive.

McKesson Westlake, TX 2007-2009

Customer Service Rep

Handled incoming calls and customer inquires

Placed orders; manage data working with different Microsoft suite

Maintain high standard of service while ensuring customer satisfaction throughout

any given transaction

Using empathy and sympathy along with sound judgment to resolve any giving

customer service issue

American Eagle Hurst, TX 2006-2007

Sales

Ability to clearly communicate concept to consumers

Able to participate as a team members to make more sales

Worked in a highly team oriented

Ensured the optimum comfort of all guest in area and accommodate special request

Strong listening skills to react to any customer needs

3816 W Country Club Dr Irving, TX 75038 469-***-**** ********@*****.***

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