Administrative Assistant Customer Service
Resume:
Shante Jackson
Brooklyn, NY 11239
Phone: 718-***-**** Cell: 347-***-****
**************@*******.***
Summary: To work as an Office Manager/ Administrative, where my Customer Relations/Communication,
Multi-task, and Organizational skills will add value.
Education Currently Matriculated at Brooklyn College to work on BA Degree (Part-Time/ Evening).
Associate in Arts Degree (A.A.) in Liberal Arts & Science. January, 2005
Touro College, New York, NY GPA: 3.74/4.00
Software Microsoft Word, Microsoft Office Suite, Outlook, Excel/ Spreadsheets, Access, Power Point, Explorer
Operating System: Windows Vista/ Windows XP.
Work Experience
Administrative Assistant 3/11- 8/11
United Cerebral Palsy (UCP), New York, NY
Helping to run the residential site in an organized and efficient manner conducive to the consumers by:
Picking up, sorting, distributing, and sending out-going mail. Processing payroll for my site as well as
two other work sites (time sheets/sign-ins/calculating total hours worked/time and a half etc.) and
forwarding it to the main headquarters. Ordering supplies. Performing clerical and administrative
duties such as: answering the phone, taking messages, making copies, faxing, typing up schedules, and
memos. Performing additional tasks assigned.
Monitor 9/04 – 3/10
Department of Citywide Administrative Services (DCAS), New York, NY
Monitored, Proctored, and Administered City and State Exams for NY in accordance with policy.
Receptionist 2/07 - 12/08
CUNY - Center for Career & Internships, New York, NY
Acted as first point of contact for all inquires. Answered, screened, and directed calls to appropriate
personnel and took messages using a switchboard. Performed clerical and administrative duties:
making copies, faxing, filing, data entry, memos, time sheets, making, changing, and canceling
appointments (students/ career counselors), distributing and assorting mail. Informed students of
various workshops, seminars, and career services. Conducted orientation tours for prospective
students. Signed up 50+ students daily for e-recruiting website (employment/ internship search
engine) and entered students Into the MCIS system. Performed other tasks assigned.
Starrett Corporation/ P.S. 346, (After School/ Camp) Brooklyn, NY 9/03 – 8/05
Managed and Maintained positive ongoing relationships with parents about their child’s academic and
behavioral progress. Helped with homework (reading, writing, math)/ created and implemented lesson
plans in those subjects. Reported daily incidents of any injured or sick child. Documented and notified
office of excessive absentees. Performed other clerical and administrative duties. Served in different
facets of the organization to: escorting children in early-camp to breakfast and returning them to their
groups, filling in as a substitute counselor/aide, ordering supplies from catalogs, ensuring all kids were
signed out and accounted for during pick-up, charging appropriate parents late fees, and performing
additional tasks.
Head Counselor 9/03-6/04 and 9/04-6/05
Administrative Assistant Summer 2004 and 2005
Volunteer Experience
Girls Scouts Volunteer Leader 2000 – 2001
Girls Scouts/ P.S. 346, Brooklyn, NY
Organized and planned meetings, fundraisers, and recreational activities. Tutored students. Assisted in
various arts and craft projects and recreational activities. Recognized for achieving the highest in cookie
and bake sales for the girl’s uniforms.
Certificates Security Guard Training (8 hr certificate) 2009 National Dean’s List 2005 – 2006 Certificate in
Exceptional Customer Service Training; Certificate in Leadership & Community Service
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