Assistant High School

Cathryn Heath 541-***-**** ********@*****.*** Overview Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Experienced in a busy office at Pacific University providing service by communicating effectively with technical and non-technical students, staff, and faculty. Related Experience Pacific University Forest Grove, OR. August 2007-August 2011 December 2011-January 2011 Senior Technology Assistant/Customer Assistance Supervisor • Install and operate software programs. • Answer a diverse array of computer questions over the phone, over e-mail, and in person. • Installed/operated antivirus and malware protection. • Deployed, updated, and trained faculty/staff on new Mac and PC’s. • Manage an online trouble shooting email account/Microsoft Outlook schedule and calendar. • Delivered, installed, troubleshot, repaired, and set up AV and computer equipment such as: PC laptops, MAC laptops, projectors, printers, and PA equipment. • Replace basic computer hardware such as: computer hard drives, power supply, RAM DIMMS, Wireless Cards, and DVD drives. • Monitored and updated Asset tag inventory list. • Trained other employees to manage office tasks such as operating an online trouble shooting email account. • Supervise work study employees. • Provided internet search, knowledge with email, Adobe software, SPSS, Microsoft Office 2003, 2007, and 2010, managing schedules using Microsoft Outlook, and specific programs involving computer troubleshooting that are used at my present job as a Senior Technology Assistant/Customer Assistant Supervisor. • Overall experience and knowledge of Windows XP and 7, Office 2007 and 2010, Mac OS. • Video and audio specialist. • Trained others in software/ hardware for Mac/PC devices including students, staff, faculty, Board of Education, Board of Trusties, Professors, Deans, and Coaches. • FERPA Training (Confidentiality training with personal information including students, staff, and faculty accounts at Pacific University). • Typing speed of 50+ wpm.

Portland Menu Guide Portland, OR. November 2010-March 2011 Menu Guide Assistant (Internship) • Data collection of restaurant records and basic information collecting them into organized Excel spreadsheets. • Upload and update information and pictures from a file sharing network (Dropbox) onto the Portland Menu Guide website using the blog publishing application software called Word Press. • Personally contact various restaurants in the Portland area to gather information about their establishment to update our website and the Portland Menu Guide magazine we create. Grand Central Pizza Waldport, OR.

2005-2007 (full-time) 2007-2010 (summer job)

Waitress • Greet customers and take orders. • Serve food and drinks including alcohol.

• Make homemade salads.

• Bussed tables, cleaned tables, and organized and prepared for new customers.

• Trained new employees to manage the front counter, prepare dining area for customers, how to greet and serve customers, how to prep and prepare food, and how to sever alcohol. Education & Qualifications

Pacific University Forest Grove, OR. Cumulative GPA of 3.2 August 27th, 2007-May 17th, 2011 Bachelor of Arts in Anthropology and Bachelor of Arts in Sociology Oregon Coast Community College Newport, OR. Differential Calculus 2006-2007 Aventa Learning Online Waldport, OR. AP Statistics 2005-2006 Waldport High School Waldport, OR Cumulative GPA of 3.68 Ranked 8 of 75 students September 2003-June 2007 High School Diploma References & Supporting Documentation Furnished Upon Request