Quality Training

** * ********* ****** ***-iba Teresa, Rizal

Cell Number: 092********

Email Address: ****************@*****.***

MARVIN A. TOPACIO

EDUCATIONAL ATTAINMENT

Tertiary : Systems Technology Institute 2003-2007

Degree : B.S. Computer Science

738 Shaw Blvd., Mandaluyong City

Awards Received: CUM LAUDE

Vocational : Systems Technology Institute 1997-1999

Degree : Certificate in Software Technology Antipolo, City

Secondary : Rizal Polytechnic College 1992-1996 Morong, Rizal

Primary : Quiterio San Jose Elem. School 1986-1992

May-iba Teresa, Rizal

PROFESSIONAL EXPERIENCE

September 2010 to present CITIBANK- WIPRO.

Business Analyst 8741 – Paseo De Roxas, Makati City

• Understand how applications/ systems interface with each other

• Ensure issues are identified, tracked, reported on and resolved in a timely manner.

• Communicate and apply project standards; identify needs and evaluate alternative business solutions with project management.

• Suggest areas for improvement in internal processes along with possible solutions.

• Handle the Manila and Japan applications for transition.

• Identify non-compliance issues and gaps per application before the transition

September 2007 to May 2010 United Laboratories Inc.

Applications Consultant # 66 United St., Mandaluyong City

• Defining and establishing the overall quality strategy and approaching to determine, investigate, and resolve data quality issues.

• Utilizing profiling, quality tools and various data sources in order to determine causes of quality issues.

• Establishing an on-going process to maintain quality data and defining quality audit processes.

• Performing trend analyzes, and identifying quality improvement opportunities.

• Completing reports and present statistical analyzes and findings.

• Setup tests at request of users to locate and correct program operating error and following installation of program

• Training and articulating the other departmental professionals regarding the benefits and need for quality checking.

• Working closely with clients and internal business units to resolve any quality issues.

• Recommending modification and changes, if any, to the appropriate departments.

• Training other quality inspectors and assessing their work performance.

• Observes computer monitor screen during program test to detect error codes or interruption of program and correct errors.

• Identifying and recommending procedures and workflow improvements.

• Working with others to develop and simplify workflows

• Confers with supervisor and representatives of departments concerned with program to resolve questions of program intent, data input and, output requirements.

• Re-evaluate program, including documentation, diagram, and chart to determine if program perform according to user request and conform to guidelines.

• Consults with client or department heads to define need or problem, conducts research, performs studies and surveys to obtain data, and analyzes data to advise on or recommend solutions.

• Providing training to enable employees to meet consistent quality standards.

• Monitor program performance after implementation to prevent reoccurence of program operating problem and ensure efficiency of operation

• Writes documentation to describe program evaluation, testing and correction.

• Providing feedback to both management and employees on the quality of work.

July 2003 to November 2006 Systems Technology Institute

Student Assistant (Admission Office) # 25 Shaw Blvd. Pasig City

• Handling Inquiries (Walk-in & Phone Calls)

• Prepares Honorable Dismissal/Good Moral for the students.

• Prepare Enrollment List Every Semesters (CHED and TESDA)

• Assists Students During Enrollment Period

• Prepares S.O No. (Special Order Number) for graduating Students.

• Prepares Student Insurance Every Semester.

AWARDS RECIEVED

Top 3 Students 2003

Cum Laude Systems Technology Institute 2006-2007

PERSONAL INFORMATION

Age: 31

Sex: Male

Civil Status: Single

Height: 5’9”

Religion: Roman Catholic

SKILLS AND ABILITIES

- Knowledge in MS Office like Word, Excel, Power Point, Access. Graphic Design like Image Styler, Photoshop. Computer Language like ASP and VB and other applications like SQL7, WinSQL, Cristal Report.

TRAINING ATTENDED

- IT /IS Policy and Standards – This is provide an overview of IT Risk Management Governance structure and control framework which focuses on managing risk and implementing control’s in an efficient manner across the businesses Globally. – Sept. 9, 2010

- Securing our Future – the highlights of this is the importance of information security and explains who can assist in the implementation of Citi’s information Security Policies, standard and procedures. - Sept. 9, 2010

- Handling Personally Identifiable Information (PII) – this is to educate what constitutes PII and how to securely handle it. - Sept. 9, 2010

REFERENCE:

Reference: STI College Shaw

Address: #25 Shaw Boulevard, Pasig City

Tel. nos.: 632-9694 / 632-9695

Website: http://www.sti.edu

Email address: ************@***-***.***

Company Name: United Laboratories, Inc.

Referee 1: Ms. Eden C. Villanueva

Email ID: *******@******.***.**

Contact Details: 632-***-**** / 091********

Company Name: United Laboratories, Inc.

Referee 2: Ms. Lalaine M. So-Tiong

Email ID: ****-*****@******.***.**

Contact Details: 632-***-**** / 091********

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