Manager Management

KISHORE

Mobile: +91-552******, 770-***-****,

E-mail: *******.*******@*****.***

Objective:

To use my skills, experience and adaptability to lead a team, where I am constantly challenged my greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies.

Summary

• 4+ years of experience in System & Servers in Windows environment

• Excellent communication and interpersonal skills, interfaces effectively with upper management, subordinates, vendors, co-workers & peers.

• Working in Datacenter production environment

• Managing 1500+ Windows Servers with availability of 99.99% Uptime

• Projects Handled: Implementation of Active Directory Windows 2003/, 2008, Domain Knowledge.

• Performing Backup and Restore using semantic net backup 10.0,12.5

Technical Knowledge:

• Database: MS SQL 2000, My SQL and Oracle 11

• Infrastructure Monitoring: Net IQ, Orion,

• Backup NT Backup & Restoration, Symantec Backup

• Exec 10.0, 12.5

Net Backup

• Operating System Windows 2008/2003 Server

• Citrix Xen server

• Services DHCP, DNS, ADS, FTP

• Client Software’s MS-office, MS-Outlook, Lotus Notes client

• Ticketing Tool : Remedy

Academic Credentials:

• B.Com from Kakatiya University

• Pursuing MBA from Kakatiya University

Certifications:

Microsoft certified professional

Trainings Attended at Wipro InfoTech:

• Windows 2003 Server

• Service Desk Orientation

• Workshop on ITIL Frame Work

• Net Backup

• Symantec Exec 10.0.12.5

• Net IQ

• Orion

• Remedy

Professional Experience:

Wipro InfoTech: Pune Jun 23rd 2008 to till date

Designation: Associate Engineer

Responsibilities:

• Provide Technical Support on 24X7 for L2 Infrastructure issues within SLA.

• Optimizing and troubleshooting Windows 2000, 2003 & 2008 environments

• Well versed with Server rebuild and decommission processes.

• Firmware up gradation

• Installation and Configuration of Citrix Servers and Citrix Farm Administration

• Installation of Printers and Drivers on Citrix servers

• Installing and Publishing new Application in Farm

• Installation, Administration of Windows 2008 & 2003, 2000 operating system

• Presentation server installation/un installation.

• Installing applications through Installation manager

• Web Interface administration.

• Remotely installing network printers and make them shared for use in network

• Troubleshooting network printer issues

• Performance monitoring using net IQ monitoring tool and review logs to avoid downtime for business and segregate problem tickets for quick troubleshooting.

• Administration File Permissions

• Managing group policy management for desktop wallpaper

• Coordinate with various Support Teams and Vendors for Troubleshooting.

• Account Management, which includes user, computer and shared folder permissions, etc.,

• OS Patch Management on the servers as per Policy

• Creating users, groups and OU’s

• Performing Backup and Restore using Symantec Net Backup 10.0,12.5

• Creating backup jobs and scheduling and troubleshooting backup issues

• Maintains the Service Level Agreements (SLA) Co-ordination of CR approvals with the concerned Business partners of the Server.

• Maintain DHCP server in windows 20003

• Prepare Knowledge Base documents and process documents in-line with ISO9001: 2000 Quality Standards

Suvin Software Solutions Pvt Ltd: Hyderabad

Jun 5th 2006 to till 21st Jun 2008

Suvin Software Solutions is into Software Development & Consulting Services. Suvin has onsite and offshore service delivery model in IT Infrastructure vertical.

Role: System Administrator

Responsibilities:

• Installation of Software Packages such as MS-Office, .Net, VB, etc.,

• Configuration of MS-Outlook.

• Installation, Configuration and Administration of Windows 2003 Server

• Installation of MS SQL Server 7.0 / 2000.and 2005

• Installations configuration and administration of Win proxy 6.0

• Account Management (User, Groups and Computers)

• Printer Management – Installation of stand-alone and network printers.

• Troubleshooting of network issues in the LAN environment.

• Installation of Isa server 2004 using proxy

• Troubleshooting of ms outlook and outlook express

• Installation and updating of antivirus MacAfee on the server

• Joining win xp client systems to Domain.

• Trouble Shooting Hardware, software and Network issues

• Installation of navel group wise mail and configuration troubleshooting

• Maintain System and Asset Management Server for H/W, S/W and network peripheral inventory.

• Installation, configuration and administration of lotus notes 8.0

• Creating the lotus recovery password, re-certification of lotus notes id files.

• Resetting the lotus web mail passwords

• Password digest

• Maintaining Symantec Endpoint Protection Manager 11 with more than 20000 clients

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