Customer Service Sales

Teresa Marie Gibbons

*** ****** ****** ******, ** 21830

Cell: 509-***-**** E-mail: *********@*******.***

Relocating to Ringgold, GA

PROFILE

SALES PROFESSIONAL, with strong sales and management experience, is prepared to accept a new and challenging position that will utilize diverse background providing sales and administrative support to the management team.

» Quality-minded with emphasis on attention to detail, organizational skills and time management to achieve quality assurance in the workplace.

» Consistently achieve and exceed departmental goals by making good sound decisions and implementing problem solving resolutions.

» Vast knowledge and use of a verity of software programs

» Operate and maintain a wide array of office equipment and multi line telephone systems.

PROFESSIONAL EXPERIENCE

DELMARVA TELE-PLUS (SALISBURY, MD) August 2005 – April 2009

Executive Administrative Assistant (August 2005 – April 2009)

Support for sales team; customer service; fielding customer inquiries and concerns; establishing and maintaining customer files; maintain confidential data base of customers; assisting the President as required with customer and quality related issues; coordinating with Shipping and Receiving Departments to insure proper deliveries and incoming control of product; purchasing of all materials (basic shop use and / or customer spec materials); overseeing of Operations Department; maintaining proper data input into maintenance of administrative equipment, general receptionist duties (telephones, mail, running of errands, greeting of guests.)

OAK RIDGE BAPTIST CHURCH, Salisbury, MD November 2003 – August 2005

Administrative Assistant (January 2004 – August 2005)

Supported twenty-seven sub ministries of the church; record and maintain confidential data on members, visitors and recovery program attendees; admission to recovery programs which include but not limited to confidential medical records and statements for admissions; fingerprinting of all new and current youth and children ministry staff and volunteers; completion of Federal criminal and sex offender background checks; while maintaining the confidentiality of each persons files; scheduling of meetings and special events; setup and running fundraisers, design brochures, graphic design of promotional materials and ministry implementation manuals; mass community and direct mailings, while continuing many Administrative Assistant duties.

Office Assistant (November 2003 – January 2004)

Promoted the church and multiple ministries to the community and individuals; detailed attendance of all church meeting and events which included the preparation of bulletins and notes for services; set up and maintenance of music library; purchasing of all supplies for administration, facility, worship, youth, children’s, recovery, Sunday school and class ministries; setup and organization of special services and events (weddings, funerals, training, retreats, conferences, broadcast); update individual and family records; coordinator for member emergencies, maintenance of administrative equipment, general receptionist duties (telephones, mail, running of errands, greeting of guests. (Serve as first contact to visitors, members or ministries.)

BARRETT BUSINESS SERVICES, Salisbury, MD September 2003 – November 2003

Temporary Administrative Assistant

Accepted and filled the following temporary assignments at Perdue Farms Incorporated within the following departments:

Human Resource Department – Training: Entering data; creating certifications for employees who completed required levels of training; prepared documentation for employee reimbursement of tuition; filing and other clerical duties.

Corporate Communications: Answering phones; setting up meetings; set up of media library; inventory of media products; filing and other clerical duties

Lower Shore Enterprises: Answering phones; inventory of printed materials including international; give away items; wearable items.

Teresa Marie Gibbons

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PROFESSIONAL EXPERIENCE, Continued

THE PAPER PEOPLE, Salisbury, MD October 2001 – August 2003

Sales Representative (August 2002 – August 2003)

Upheld and built relationships with old and new customers; sales of the company’s products; find and quote unique items for various types of business to use in both print and promotional products; set up and maintain on-line company stores for three customers along with set up and development of our company web-site; developed, maintained and inventory for on-line company store pick and pack; enter and track orders; layout simple artwork per individual plant requirements; created computer database for artwork files maintain business contact records for customers; increased sales from previous year by $107,000.00.

Inside Sales Support (October 2001 – August 2002)

Assisted inside and outside sales representatives in tracking orders, entering order, finding new and creative ideas for their customers; Assisting customer on the phone and walk-ins with orders and products; resolving plant and shipping issues; maintaining and updating records manually and in excel; Maintain proper data input into the Xetex job order system.

LAKESIDE ASSISTED LIVING, Salisbury, MD April 2000 – October 2001

Marketing Director (March 2001 – October 2001)

Oversee all sales functions of the facility meet with prospective residents, family members and conduct sales presentations; assist in development of annual marketing budgets and maintain compliance with such budgets; publications, advertising, press releases and all promotion items for the facility; create and maintain relationships with key referral sources, professional organizations, local healthcare services, as well as community out reach programs; plan and organize regular community out reach events; maintain proper data input into the REPS marketing system. My average admissions per month were between 10 and 15 new residents to both our Assisted Living and our Compass Unit (Alzheimer’s Unit).

Business Office Manager (September 2000 – March 2001)

Prepare resident and employee discharge forms including billing records and transfer forms; monitor accounts receivable and payable; prepare and submit all background check form new employees; create and maintain employee files and emergency information; keep track of license expression dates; medical information is current and in good standing; act as customer relations for family members and/or financial care partners, address concerns and direct them to the appropriate department; supervise receptionist staff, scheduling, training, and continued in-services; member of the Quality Assurance Committee and write and implement facility procedures; while continuing all of the responsibilities and duties of the Bookkeeper. Made sure all policies and procedures were followed, in-services performed and documented for Maryland State Survey.

Bookkeeper (April 2000 – September 2000)

Compute and record all employee time sheet to submit to corporate office for processing; create separate files for all confidential information for employees; process vendor invoices for payment, coordinate and process resident billing; maintain petty cash accounts for the facility and for each resident of the facility; maintain each department’s budget and the facility budget; Oversee all repairs and maintenance to all office equipment and computers; support and cover the Marketing Department with new admission and paperwork when need.

MACHINING TECHNOLOGIES, INC., Hebron, MD February 1989 – January 1999

Technical Sales (January 1992 – January 1999)

Oriented and trained new employees; training new personnel in other technical departments to prepare required paperwork; directing office employees on office procedures; handling any questions or problems that may arise with employees; customer service; fielding customer inquiries and concerns; establishing and maintaining customer files; assisting in the writing and maintenance of Quality Assurance Manual, Statistical Process Control Manual and Procedures Manual; processing work orders; contract/document control for government and commercial clients; worked directly with government DLA QAR; assisting Sales Manager, the CEO and the President as required with customer service accounting and quality related

Teresa Marie Gibbons

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PROFESSIONAL EXPERIENCE, Continued

Technical Sales, Continued

issues; coordinating with Shipping and Receiving Departments to insure proper deliveries and incoming control of product; maintaining proper data input into Shop Manager Scheduling System; accounts receivable; invoicing; collections; payroll; assisting accounting auditors in yearly audits by providing all research and necessary paperwork; and filling in as needed in any office position.

Awarded Employee of the Month, March 1996

Accounting Clerk (February 1989 – January 1992)

Accounts receivable; accounts payable; manual and Peachtree payroll; data entry; and assisted auditors with yearly accounting audits by completing all research necessary paperwork.

EDUCATION/CERTIFICATIONS

Certified Fingerprint Specialist by CJIS (Criminal Justice Information System) for the State of Maryland

The Lower Shore Early Intervention Workshop, November 2003

Attended and completed LMI time management course.

Graduate of Parkside High School; Salisbury, MD in 1988

COMPUTER SOFTWARE KNOWLEDGE

Lotus 123 Excel

Microsoft Word and Word Perfect Publisher

MS Outlook and MS Express Custom Designed Programs and Servers

Promotional Commerce Membership Plus

Microsoft Power Point Microsoft Access

Accounting Software Calendar Creator 7.0

SPECIAL SKILLS

Organizational Detail Oriented

Customer Service Friendly Vast knowledge of verity of software

Operation of office equipment Multi-line Telephone systems

Extremely multi task oriented Work well under press and dead lines

Quick Study Willingness to get the job done

Prioritizing Scheduling

Vast knowledge of office procedures Work well with others

AWARDS / COMMUNITY SERVICE

Employee of the Month 1996 Former Board Member of BB/BS

Annual Fire Department Carnival Fundraising events for Fire Department

Active Member of PTA Homeroom Mom

Fundraising Committees Community Outreach

Personal and professional references are available upon request.

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