Customer Service Sales

BHARAT GUPTA

****-** ********* ****, ********, ON L6Y 2R9

647-***-****; **************@*****.***

PROFILE

Sales and Business Development professional offering a unique combination of Entrepreneurial, Project Management and Technical skills. Successful background in building sales territories, managing key accounts, developing strong client relationships, collaborating with field sales teams and ensuring customer satisfaction.

Key Strengths:

• Assessing needs, building relationships, focus on solution selling and prospecting new accounts

• Increasing sales through strategic planning of marketing and sales activities

• Adaptable and ability to rapidly acquire new product knowledge

• Functions effectively in fast paced business environments to deliver both immediate and long term results

• Excellent communication and presentation skills; acumen to develop relationships based on trust with senior management/top executives

• Dynamic team player with strong interpersonal and negotiation skills

• Proficient in Computer skills: MS Office (Word, Excel and PowerPoint)

PROFESSIONAL EXPERIENCE

Assistant Manager September 2010 – Present

Moores Clothing, Brampton, ON

• Interfaced directly with customers to provide assistance and resolve problems

• Supervised product inventory; verify quantity and quality of product received

• Provided a level of customer service that ensures the processes add value to, and increase the efficiency of the clients' operations and resolves the customers' issues

• Handled full and part time shift scheduling of employees and other personnel issues

• Managed front cashiers in areas of monies handling, voids, shift breaks and customer service

Sales Associate July 2010 – September 2010

Future Shop, Brampton, ON

• Strengthened relationships and line of communication with Customers and Salespeople to help expedite processes toward common goals

• Worked in conjunction with the Salesperson to increase Customer purchases through analyzing customer’s needs. Up sell and cross sell when possible

• Provided a level of customer service that ensures the processes add value to, and increase the efficiency of the clients' operations and resolves the customers' issues

• Communicated effectively, with Salespeople, Customers, Managers and Outside Salespeople and account executives about any discrepancies

Sales and Marketing Manager 2008 -2010

Blue Lotus Communications, Mumbai, India

(A leading consultancy providing creative communication and public relation services)

• Developed new business with potential customers by devising effective sales strategies and provided support to existing accounts

• Provided strategic direction in implementing marketing and public relation strategies for clients to meet business objectives and sales targets

• Interacted with clients to assess clients’ needs, developed and implemented improvised solutions aligned with clients’ requirements

• Negotiated account contracts and rate increases effectively and tailored business proposals to meet client needs

• Achieved sales target by 110% and significantly increased profits by 14% of the organization

Production and Purchasing Manager 2003 – 2008

All Seasons Shirts, Mumbai, India

• Formulating all round development strategies with accountability for profitability forecast and prepare annual budget in line with the AOP

• Overseeing performance and ensure achievement of targets through a strong production teams approach

• Coordinating with production, quality control and logistics departments to ensure smooth functioning of all production activities

• Ensuring adherence to specified quality parameters and client specifications

• Managing relationships with the buyers for building a loyal customer base

• Conceptualized production strategies, develop new products, augmenting and streamlining channel networks.

EDUCATION

Bachelor of Engineering

Shivaji University, India

References available

Contact this candidate