FreeLance

Janet M. Morgan

**** ****** **.

Aurora, Colorado 80013

*** - ***- ****

*********@*****.***

SUMMARY

Versatile information systems professional with over 15+ years experience in all aspects of high volume mainframe and PC network processing centers. Demonstrated ability to learn and apply new skills quickly through either on-the-job training or formed instruction. Particularly effective at using work expertise and strong interpersonal skills to build teamwork and train new employees.

PLATFORMS:

IBM 3090, 9672, IBM AS/400, Amdahl 5890, HP 3000/9000, Datacard, RS/6000, Workstations 9556, 9576, Dec/Vax, 4000 IBM-PC, UNIX

COMMUNICATIONS/NETWORK:

IML Controllers 3174, 3274, 3276, SERVER, 9214, MDS printer, Memorex-Telx 1481/1482, CISCO Router, Novell, modems.

PROGRAMS:

MS-Word, MS-Outlook, MS-Excel, MS-Windows/NT, CA-7, CA-11, CA-1, CA-DYNAM, JOBTRAC, CONTROL-M, NETVIEW, NETSPY, OMEGAMON, TMONMVS, ESP , IEBGENER

OPERATING SYSTEMS:

0S/2, OS/400, ZEKE,JCL, MVS, TSO/ISPF, ROSCO, JES2/JES3, CICS VSAM, VTAM, DOS/VSE/ESA, VM/CMS, ICCF, HP/MPE, Z/0S

EXPERIENCE

09/07 to 08/08 Systems Analyst A.C.S.

Managed the NTCOLD PC System to include FTP files from the mainframe to the NTCOLD sever. As each FTP completes , Managed software issues such as ID's being suspended and recreated. Set-up administrative domains for all new employees entering the company as well as existing the company. Ran reports by renaming files in JCL and submitting job through ZEKE. After reports have been processed all files combined into an single file, and ready to forwarded to client requesting claims. Unarchived claims off database to determine what generation of files contain the claims to be unarchived.

02/07 to 08/07

Computer Operator Western Building Services, INC.

Identifies system improvements by evaluation system performance.

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Upgrades system performance by tuning and configuring the system. Maintains system performance by defining development tools and procedures. Documents actions by completing forms, reports, logs and records.

11/04 to 02/07

Operations Analyst IBM/NELNET

Project management in the form of efficient and accurate problem determination escalation and resolution of SEV1 and SEV2 problems in a fast paced network and mainframe environment. in meeting SLA's and performance expectations both on mainframe and distributing operations. Gas Company. Software: Tivoli TEC, TWS, Netview, OneView, ZOS, TSO, Tivoli TSD, SDSF, JCL.

04/03 to 11/04 General Motors

Print Computer Operator

Basic trouble shooting guidelines, escalate problems according to procedures, and assist in problem resolution when required. Manipulation of switches on computer system and peripheral process driven equipment and assist senior technicians in problem resolution when necessary. (Laser and Thermal Ink printers). Analyst - Project management in the form of efficient and accurate problem determination

01/01 to 07/02 Great West Life Insurance Company

Production Control Scheduler

Responsible for scheduling and monitoring production batch processing. Ensures processing completes correctly and on time. Provides first level problem resolution support for job abends. Move programs, JCL and documentation into production libraries as requested by programmers. Maintains production schedules. Provides written turnover of processing status to incoming shift. Documents all problems in problem management data base. Escalates problems as necessary to the appropriate level of management. Other responsibilities include, maintaining batch processing database and applications.

99 to 00 EDS

Mainframe Operator

Perform system monitoring functions including, spool maintenance and system workload. Monitored production and tested batch cycles/jobs. Respond to incoming batch and non-batch phone calls. Monitor tape mounts. Notify responsible individuals of client impacts. Start up and shut down systems as part of a problem resolution or as scheduled. Start and stop online resources as part of a problem resolution or as scheduled. Monitor systems and system resources. Assist area document controller with the coordination of document revisions.

99 to 99 Careers L.T.D.

Production Control Analyst

Support various offices for a debt collection system. Maintained the master schedule, modified the daily schedule, and/released as required jobs. JOB PREPARATION: Modify JCL, update parms, data set maintenance, recreation of products, job restart/recovery. MONITORING job history, jtrac, and input availability monitor daily lockbox collections. Familiar with file transfers. CONFIGURATION MANAGEMENT: Move source and object modules to system test and production, research discrepancies in date/time stamps. DEVELOPMENT SUPPORT: Review and prepare security requests for new procs.

96- 99 Tri-Cor Industries, Inc.

Senior Computer Operator

Running production batch jobs, scheduled, and resolved on-line and batch problems. Performed DASD management functions related to client security and set up clients with new capabilities (inforpaca, DASD pooling). Set up schedules including, daily parms, bi-weekly parms, request parms, monthly parms, payroll parms and setting of interfaces. Performed production control operations for six clients.

95 to 96 Norwest Bank

Network Operator

Processed information using super session and TSO. Troubleshoot network communication utilizing: 9556,9576 workstation. 9595 server, 9214 MDS printer, Memorex-Telex 1481/1482. Monitor physical and logical units through NCCF to ensure all lines are active. Recycled terminals/printers. Provide services in all areas of customer services and assist application staff in problem resolutions.

94 to 95 Kaiser Permanente

Computer Operator III

Operated the IBM 9672 mainframe and associated peripherals. Processed information using TSO, CA-7, and TMONMVS. Troubleshoot network communications to include file servers, modems, and muxes. Performed abend recovery. Provided service in all areas of customer service. Responsible for the training of new personnel. Monitored unix bk-ups, reported abends to oncall unix personal.

92 to 94 Pace Warehouse Support Center

Computer Operator II

Operated the IBM 3090 mainframe and associated peripherals. Ran and monitored batch schedule through JOBTRAC and OMEGAMON to ensure completeness. Assisted in the recovery of abended jobs. Performed daily data backup, tape management, and all I/O functions. Assisted application staff in problem resolution. Ran back-up tapes and monitored General Ledger jobs on AS/400 system .

86 to 92 Security Pacific Information Services Corp.

Computer Operator

Performed multiple tasks in production print operations, tape operations and tape library management. Printed and prepared output for clients including breakdown and distribution. Used CA-1 and TSO to fix abends and produce problem reports.

PROFESSIONAL DEVELOPMENT

Software courses: WordPerfect 6.0, Windows 95/98, 2003, XP, CA-7, and JES-2, DB2 and CICS

REFERENCES:

Available upon request.

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