Manager Process Improvement
Resume:
Lydia M. Harper
**** ****** **. ******, ******** 60475
*********@*****.***
Objective: Highly motivated Production Supervisor with over 25yrs. Of experience in positions of increasing profitability thru decrease labor and increase yields. Reputation for having strong analytical and problem solving skills, along with the ability to prioritize and function in a team environment. Seeking the opportunity to grow.
Experience: August 2003 – May 2010
Fresh Express/ Chiquita Franklin Park, Ill
Production Supervisor
•Oversee the processing and packaging of product on a daily basis.
•Managed workload of the production department ensuring production schedules are completed.
•Supervised over 125 associates and 13 production lines.
•Daily monitoring and monthly training on GMP’s and HACCP’s.
•Continuous communication with various departments to meet all customer needs internal and external.
•Motivate employees to achieve production goals and promote a team-oriented environment, including resolving employee issues.
•Conduct monthly safety inspections to ensure a safe working environment.
•Create, monitor, evaluate and report production efficiencies with a resolution to any issues.
•Developed employees thru continuous process improvement.
•Completed monthly schedules for all assistants and Supervisors.
•Profound knowledge of lean manufacturing using the DMIAC system.
•Full competency of 5s and Kanban systems.
July 1999 - August 2003
LSG Sky chef Addison, Illinois
Warehouse / Dish room Supervisor
•Supervised warehouse and dish room personnel while ensuring that all activities are completed on a daily basis.
•Supervise and coordinate all distribution services including receiving, storing, shipping, handling return / damaged merchandise.
•Ensure customer requirements are met in an efficient and timely manner by utilization of all company policies and practices.
•Implemented training program of all warehouse personnel to ensure a safe working environment.
•Implemented warehouse order-fill with written SOP’s.
1985–1999
KFC / Taco Bell San Diego, Ca / Chicago, Ill
Restaurant General Manager
•Estabish and effectively control daily store activities.
•Maintained high standards of cleanliness and food / product safety.
•Monitor the integrity of the inventory control system/
•Worked in conjunction with the Market Manager to establish P&L for the two concepts.
•Maximize efficiency in the stores through the usage of daily store audits.
•Maintained inventory levels at the optimum efficiency.
•Respond in a timely manner to address all avenues of Customer / Guest services.
•Monitor the performance levels of the shop through statistical analysis of all appropriate reports.
•Developed shop personnel through Performance Improvement Process.
Education:
1972–1976 Harrison High School Chicago, Illinois
Diploma
•2010 – current American Intercontinental University Hoffman Estates
Associates Degree in Business Administration
Awards received: Awarded Process Improvement Team Leader ( 2006, 2007, 2009)
•ZLC member
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