Customer Service Quality Assurance

BRAD CLINE **** Jackson Way

Buena Park, CA ***** 714-***-****

***********@*****.***

OBJECTIVE

Obtain a loan processing position that utilizes my diverse mortgage experience and enables me to make a positive contribution to the organization.

QUALIFICATIONS

• Perform functions of loan origination, loan processing and loan administration

• Apply guidelines consistently and in compliance with all county, state regulations

• Experience in data analysis and quality assurance processes

• Verify consistency and accuracy of information

• Ascertain liens and vesting from title report

• Perform credit analysis of loans

• Calculate debt to income, LTV/CLTV, pricing, payoffs, points and fees, balance HUD

• Ensure proper verifications are complete

• Assess overall loan decision based on practical judgment, as well as written guidelines

• Create, review, and sign off stipulations to ensure compliance and guidelines

• Review preliminary appraisal and approval terms to ensure loan quality

• Knowledge of county recorder processes, grantor/grantee indices, and real estate transfer documents

• Document review to ensure compliance of notary information, witnesses, legal descriptions, signatures, printed names, and tax forms

SKILLS

• Problem solving and organization • Excellent customer service skills

• Professional and confidential • Best under pressure, goal oriented, team player

• Decision making ability • Willingness to learn quickly

• Detail oriented • Good analytical skills

RELEVANT INDUSTRY EXPERIENCE

LSI Title Company – Irvine, CA 08/2010 to 02/2011

Recording Coordinator

New Century Mortgage – Irvine, CA 05/2006 to 03/2007

Compliance Analyst

Ameriquest Mortgage – Orange, CA 10/2002 to 09/2004

Sr. Credit Analyst

JC Financial – Santa Ana, CA 12/2001 to 10/2002

Loan Officer/Loan Processor

Affiliated Funding – Costa Mesa, CA 03/2000 to 12/2001

Loan Officer/Loan Processor

CURRENT PROFESSIONAL EXPERIENCE

Crescent Healthcare Inc. – Anaheim, CA 03/2011 to Current

Financial Reimbursement / Accounts Receivable

EDUCATION AND TRAINING

Cerritos College 2009 - 2010

Phlebotomy

North Orange County Regional Occupation Program 2008 - 2009

Medical Assistant - Clinical

State of California 2000

Real Estate License

Rancho Santiago College 1998 - 1999

Fire Science

Cypress College 1990 - 1992

General Ed.

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