BThomson09

Elizabeth A. Thomson

**** ****** **.

Kokomo, IN 46902

765-***-**** (H)

*************@*****.***

Objective

To use the technical background, writing skills and interpersonal skills gained through my education and experience in a quality support or technical writing position.

Education

University of Missouri-Rolla 1985-1989

Rolla, Missouri

Bachelor of Science Electrical Engineering

Experience

Delphi Automotive - Electronics and Safety

Kokomo, Indiana 1989-2008

Systems Quality Engineer for CD Playback Mechanisms (Contract - TAC Transportation) 7/06 – 7/08

• Managed suppliers to produce qualified cd mechanisms for use with automotive OEM customers

• Analyzed, tested, and validated products, failures, and fixes during all design stages of the cd mech and radio

• Provided playback support to product teams during the design and validation of OEM radios

• Worked with suppliers on program timing, validation testing, sample scheduling, and PPAP process

• Released and updated drawings through GES

Quality Engineer and Liaison to Start Center for Wireless Communication Products 9/00-2/02

• Projected warranty for future products quoted for business through the Start Center

• Provided or gathered Quality documents needed for the Start Center quotes

• Created and maintained quote data file archive

• Analyzed, projected, and published warranty data from remanufacturing centers and OEM’s in order to reduce warranty costs and drive corrective action at product and system level

• Represented Customer Satisfaction Department on the product teams driving continuous improvement in current and future designs

Quality Engineer for Audio and Mobile Multi Media Products 9/96-1/00

• Analyzed, projected, and published warranty data from remanufacturing centers and OEM’s in order to reduce warranty costs and drive corrective action at product and system level

• Participated in product development process including FMEA’s and DFA’s and represented Quality Department on the product teams

• Interfaced with Response Teams and GM car platforms in the effort to reduce warranty and implement quality systems that drive customer quality

• Responsible for ACE activity at the Fairfax car assembly plant

Technical Writer for Audio and Instrumentation & Display Products 2/94-9/96

• Created and published electronic service repair manuals, handbooks, and bulletins electronically for audio and I&D products

• Worked with graphics and printing vendors, driving down costs and improving the quality of deliverables

• Wrote and published technical and information bulletins for I&D

• Assisted with Audio labor time studies

Service Engineer for Instrumentation & Display Products 6/89-2/94

• Set up service parts, wrote technical and information bulletins, created Identification Manual

• Attended ECO meetings and product audits

• Supplied product information for service manuals

• Acted as liaison for the Service Group in Flint, Liverpool, and GMSPO

Additional Training

Vehicle Electronics Systems Training (VEST), Leadership in Customer Satisfaction, Quality Engineering I & II, Problem Solving & Decision Making, MAC Academy, Becoming Assertive, Access, Excel, Word, IRIS, Team Delphi I-IV, Diversity Training, 5 Why Analysis, GES.

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