Dedicated IT data entry administrator/operator
Resume:
Alyssa M. Jones
The Colony, TX 75056
Cell Phone: 972-***-****
Home Phone: 972-***-****
OBJECTIVE
I am seeking a challenging job that engages my interest in technology devices, build my knowledge of technology, and builds upon my customer service experience.
QUALIFICATIONS
Data entry expertise
Customer service experience
Skilled at problem solving for wireless devices
General accounting knowledge
Proficient with Microsoft and Macintosh operating systems
Competent in Microsoft Office Applications (i.e. Excel, Word, Outlook, etc)
Competent with Quicken
EDUCATION
The University of New Mexico 2002-2005
English Major
EMPLOYMENT
Greatwide Dedicated Transport August 2007 – January 2008
IT Wireless Communications Administrator
I ordered and maintained wireless devices through AT&T, Verizon, Sprint, and Alltel. Maintaining the wireless devices included cataloging the distribution of phones and numbers, as well as tracking vacant lines.
Duplium Corporation July 2007
Preflight administrator
As the preflight administrator, I made calls to customers regarding their orders, organized the preflight department to get orders in and out in a timely and efficient manner, and maintained data in relation to the status of an order.
Verizon Wireless April 2006 – May 2007
Wireless Data Technical Support Coordinator
As a coordinator, I answered phones and assisted customers with trouble-shooting their wireless data devices. Trouble-shooting involved listening intently to the customer’s problem and diagnosing the issue. I then worked with the network department to solve the issue, or processed a replacement phone order for the customer. My daily activity also involved a lot of data entry such as documenting problems, entering addresses, and updating accounts with current information.
Sprint PCS June 2005 – April 2006
Customer Service/ Account Service
As an advocate at the call center, I answered the phones and assisting customers with billing issues, account maintenance, and sales.
Barista Counter at Satellite Coffee February 2005 – June 2005
Cashier
I served the customers by making drinks, organizing orders, checking-out, and answering the phone.
Bank of The West January 2005 – February 2005
Mail Room
Working in the mail room, I entered check information, corrected check errors, and kept the department organized.
City of Carrollton May 2000-August 2004
Swim Instructor
I taught individual and group swim lessons daily. I also talked with parents about their child’s progress as well as shared ideas about what they could do to help with their child’s learning and comfort in the water.
Boston’s The Gourmet Pizza February 2004-August 2004
Hostess
As a hostess, I answered phones, handled money, and maintained contact information for go/delivery orders. I also trained new employees for the hostess position.
REFERENCES
Sara Ross, Technical Support Coordinator, Verizon Wireless
Leon Lewis, Technical Support Coordinator, Verizon Wireless
Matthew Milanowics, Coordinator, Verizon Wireless
Vinay Rana, Network Engineer Manager, Greatwide Dedicated Transport, 469-***-****
Constance Cate, Network Engineer, Greatwide Dedicated Transport, 972-***-****
Contact this candidate