Manager Project

•Acute analytical and critical thinking skills; meticulous attention to detail

•Talent for communicating across diverse audience or stakeholders

•Very good at explaining technical information to non-technical persons

•Outstanding writing and editing skills

•Proficient in MS Word, Excel, and PowerPoint; familiar with Outlook, Access, SharePoint, FileMaker Pro, SQL, C#

EXPERIENCE

Sprint – Katy, TX (July 2008 – January 2011)

TECHNICAL MANAGER

•Improved point-of-contact (level 1) procedures by training front-office staff in the use, configuration, and maintenance of wireless devices and related accessories

•Excellent direction and coordination of advanced support (level 2) for more complex issues

•Successfully interviewed end-users about equipment issues and offered valuable solutions

•Refined back-office procedures and systems to streamline service and logistics

•Met weekly deadlines by generating reports and coordinating orders between corporate and front office personnel

•Expedited internal records audit by running gap analysis project

Touchstone Wireless – Bristol, TN (April 2007 – March 2008)

TECHNICAL SPECIALIST

•Simplified reverse logistics by leading special project of component swap-outs

•Mentored other technicians on repairing, adjusting, or enhancing device hardware and software

•Updated or enhanced wireless device firmware (i.e. flashing)

East Tennessee State University – Johnson City, TN (August 2005 – May 2007)

RESEARCH ASSISTANT

•Conducted extensive internet-based and library research and analysis; delivered written and oral reports summarizing results

•Aided students with drafting, proofing, editing, and writing of research essays

•Accelerated exam preparation and assessment times by utilizing publisher-supplied software; efficiently maintained records and archives

•Compiled study guides; organized group study sessions for students

•Designed and implemented new program brochure

•Updated program website

Sears – Johnson City, TN (May 2002 – May 2005)

PROJECT LEAD (January 2005- April 2005)

•Effective liaison between construction team and store management

•Ensured continuation of normal business activity during remodeling project

MARKETING ASSOCIATE (November 2003 – January 2005)

Impelled customer interest through attractive display and accurate pricing of merchandise

CONSULTATIVE SALES ASSOCIATE (May 2002 – October 2003)

Augmented sales through product knowledge, understanding of credit options, and interpersonal relations

Paramount Center for the Performing Arts – Bristol, TN (August 1999 – February 2001)

HOUSE MANAGER

•Designed and implemented new seating chart (MS Excel) to improve patrons’ selection process

•Recruited, trained, scheduled, and supervised volunteer staff of ushers and assistants

Business Information Systems – Piney Flats, TN (August 1995 – February 1999)

PRODUCTION SUPERVISOR

•Improved production procedures by collaborating with Purchasing Manager to analyze and manage inventory levels

•Enhanced reverse logistics by analyzing production requirements, researching OEM and aftermarket options, and reading periodicals, diagrams, and technical reports

•Reduced inventory costs by initiating component swap-out program

McGrath RentCorp – Livermore, CA (May 1988 – April 1994)

CALIBRATION TECHNICIAN

•Improved internal logistics by establishing preventive maintenance program for laboratory standards

•Provided excellent customer support and education by collaborating with staff, management, and vendors

•Reduced shipping costs by volunteering for local deliveries

EDUCATION

Cumberland College – Lebanon, TN

ASSOCIATE OF SCIENCE – Business and Computer Technology

Coursework included coding in BASIC, FORTRAN, and COBOL

East Tennessee State University – Johnson City, TN

BACHELOR OF ARTS – Philosophy

Coursework included Symbolic Logic and Logic Derivations

MILITARY SERVICE

U.S. Air Force

TEST, MEASUREMENT, AND DIAGNOSTIC EQUIPMENT (TMDE) SPECIALIST

(a.k.a. PRECISION MEASUREMENT EQUIPMENT LABORATORY [PMEL] SPECIALIST)

•Extensive technical training (1,230 Classroom Hours)

•Successful completion of NCO Leadership School

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