Engineer Manager

George Johnson

Manager and Senior WAN and VOIP ENGINEER

**** **** ** ** #*** Washington DC 20016

Phone 703-***-****

Email: *******@*****.***

Security Clearance

• Department of Defense,Top Secret TS / SSBI,

granted April 2010

• Department of Homeland Security Clearance, May 2011

Key Skills and Knowledge

Knowledgeable of Cisco Voice Solutions Unified Call Manager Version 4.2, 6.0, 7.0, 8.0 and Call Manager Express. Cisco Unity Connection 8.5. IP Routing protocols BGP, OSPF, EIGRP, and RIP, TCP/IP,

Network Implementation Troubleshooting and design, DNS

Hardware

Cisco routers. switches and firewalls, IBM MCS 7825 Server, Alcatel Lucent 9700. 6800amd 6400 series Switches. Ekinops 360 DWDM,

Enterasys, BlueCoat Packetshaper.

Operating Systems

VM Ware Fusion, UNIX, and MS Windows

Technical Documentation

Authored Project for implementing Satellite Internet Service for third world countries.

Call Center and Help Desk

Remedy, Open View , Netcool, WAN Manager, SolarWinds

Software/System Architecture

MSOffice 97, Oracle, Access, Spreadsheets, Design/IDEF1X Modeling, Visio, Photoshop, PageMaker, Rational/Visual Test 4.0 & 6.0, Backup Exec, Powerchute Plus, Netcool and Remedy, WAN Manager.

Programming Languages & Tools

C

Office Productivity Tools

MS Visio

MS Office 2003

PROFILE

Senior Network Engineer with over twelve years of Data experience. Ability to manage multiple projects, and prioritize tasks for delivery in a timely fashion. Expertise in Cisco Data, and Voice technologies. Expertise with setting up Cisco Call Managers and other predominant VoIP technologies. Demonstrated knowledge of working in diverse settings including Internet Service Provider (ISP) networks, Voice Consultant, Disaster Recovery and Data center management. Highly organized with excellent problem-solving and communication skills.

Professional Certifications

• CCIE VOICE (written passed, proposed lab exam February 2012)

• Cisco Certified Voice Professional (CCVP)

• Cisco Certified Network Associate (CCNA)

EDUCATION

Masters of Science in Telecommunications

Specialization in Networking, Wireless and Satellite Communication

George Mason University

Bachelor Of Science in Information Systems

Specialization in Networking

University of Maryland

PROFESSIONAL EXPERIENCE

Lead for Network Engineering Services: Immigration and Customs Enforcement (ICE), Washington DC. (Contractor for SAIC) May2011- Sept 2011

• Manage seven engineers comprising three functional teams, including Routing, Switching, Performance Engineering, and Security.

• Interface with ICE Network engineering, Management, and DHS OneNet Engineering team to plan data center migrations to the new Data Centers DC1, and DC2.

• Lead Engineering Team which is responsible for the design, and bill of materials (BOM), for 700 sites in, and outside the Continental United States.

• Work directly with ICE Project managers to acquire requirements on a site to site basis, and provide technical Design Documents, configuration of LAN/WAN equipment, Performance Management tools such as packet shapers, Riverbeds, and firewall devices.

• Generate weekly reports to highlight tasks completed, ongoing engineering plans, and major accomplishments.

Lead Voice Engineer: Defense Media Activity, FT Meade (Contractor Lockheed Martin)

Jan 2011- May 2011

• Coordinate with multiple network teams across the US, to plan and cutover voice services for over seven hundred users.

• Working with vendors in acquiring appropriate equipment in implementing a centralized MGCP Voice over IP infrastructure, including value added features including voicemail, conference calls, and faxes.

• Preparing network design, and engineering documentation to aid in troubleshooting Voice network infrastructure.

• Working with Project Managers, and Systems Engineers to coordinate delivery of tasks in a timely fashion.

• Analyzing and reporting dependencies as it relates to the voice network deployment.

• Installing Call Manager 8.0 and Unity Connection version 8.5.

• Configuring Call Manger with appropriate DID, phones, and User information.

• Setting up VOIP phones models 7975, 7942, and 7911.

• Configuring Cisco Unity Connection for voicemail.

• Integrated Active Directory with Call Manager.

• Worked with Exchange engineers to integrate OCS with Unity.

Senior Disaster Recovery Network Engineer: Recovery Point Systems

June 2009 – November 2010

• Designing and Implementing the WAN Infrastructure primarily built on Alcatel OmniSwitch 9700, and 6850 series Layer 3 switches.

• Built customized design and test plans for various Government and Private entities to test their disaster recovery systems.

• Operating multi vendor products including Cisco 2600, 2811, 3550, 3750, and ASA 5540 using ASDM,

• Deployed Ekinops 360 DWDM equipment in the DC, VA, and MD metro area to connect dark fiber between sites to form two self healing rings.

• Performed daily operation and maintenance of Omni PCX VOIP servers to support around 350 phones at two disaster recovery locations.

• Configured SSL Web VPN on the ASA for clients to access Soft Phone. This utility would allow voice connectivity to remote users during a disaster.

• Setting up Cisco Unified Call Manager 6.0 and 7.0 for customer tests. Adding, moving and changing users.

• Gained a thorough understanding of voice protocols MGCP, H323, and SIP.

Lead Operations Engineer: Sprint/Nextel

October 2004 – March 2009

• Lead a team of four engineers in deploying a new backbone ATM infrastructure around the US.

• Performed infrastructure support, configuration, installation, integration, testing and troubleshooting of Cisco routers and switches.

• Managed Sprint/Nextel’s backbone Network that consisted of 150 high-end Cisco IGX, BPX, and Lucent PSAX 4500 series switches.

• Worked directly with Motorola’s engineering team to develop training documentation to assist Network Operation engineers in diagnosing issues related to Media Access Gateways (MAG).

• Managed Cisco routers and switches, and Lucent PSAX switches for the production environment including troubleshooting and ensuring network connectivity in a mission critical environment.

Network Engineer II: Aeronautical Radio Inc ARINC

February 2003-April 2004

• Supported a Cisco based, fully meshed ATM network with four core nodes and over one thousand domestic and international remote Frame Relay, X.25, X.75, TCP/IP sites.

• Supported VSAT, VHF and HF air/ground communications for air controller based radios. Maintained the WAN network, which consisted of troubleshooting Cisco routers, Nortel packet switches, Racal equipment, and other network devices.

• Tracked and coordinated network problems with vendors and network service providers. Used various applications, including Sniffer and Etherpeek, to capture and analyze data across VLAN’s. Also performed periodic IOS upgrades for Cisco routers and switches.

Lead Network Implementations Engineer: Sprint

July 2000 – February 2003

• Performed duties as a Lead Engineer for the Internet Backbone Implementations team. Responsible for installations, support, service and repair of Sprint’s Dedicated IP services. Duties included support for Internet access services riding the SONET backbone.

• Daily activities included setting up primary and secondary DNS zone files, IP address allocation, and swipping, performed configuration and troubleshooting for BGP, Static Routing, and Route Filters.

• Performed IOS rollout and GRP/RSP/SRP upgrades, password recovery, configuring Packet over SONET interfaces. Performed trouble-shooting tasks via Telnet and Out of Band Management, while tracking tickets through the CIS/TRS System on a Sun Ultra 10 Workstation.

• Worked directly with customers to resolve physical layer and logical layer troubleshooting on T1, Multi-Megabit, DS3 as well as OC3, OC12, OC48 and OC192 fiber connections.

• Oversaw daily network management and escalations, and scheduled change management activities for after-hours hardware replacement.

Network Engineer: Covad Communications

December 1999 – September 2000

• Worked in a NOC environment providing 24/7 support for Covad’s ATM backbone and edge support of customers. Duties included implementation and monitoring of WAN and LAN connectivity for Covad’s DSL Network, including troubleshooting Router/Bridge devices, ATM (Cisco BPX) and Frame Relay (Cisco MGX) switches, and circuits from DS3 to OC3 that connected the switch sites.

• Responsible for a complete Life-Cycle of client circuits. Provided Tier 2 & 3 level support with customer issues, resolved escalated issue, in addition to assisting other engineers.

• Optimized configurations on CPE ranging from Cisco, Flowpoint, Netopia, and Ascend routers to ensure connectivity. Resolved throughput issues by analyzing ISP network configuration, ILEC loop conditions, as well as internal DSLAM, MGX and BPX switch statistics.

• Verified connectivity between ISP backhaul DS1 and DS3 lines and Covad Network.

• Managed the advanced resolution team dealing with escalations and Industry Accounts. Proactively monitored network utilizing Netcool and Cisco WAN Manager.

Network Operations Center Engineer: IRS (Contractor)

October 1999 – December 1999

• Resolved LAN and WAN related issues at the National Office Command Center. Assisted with producing Y2K emergency manuals and procedures.

• Designed web page for local Intranet. Managed and maintained IT systems on UNIX , NT/2000 and managed user accounts.

• Monitored network performance issues and performed routine backups and disaster recovery tasks.

• Trained department employees and end users on new IT software. Solved end-user issues involving Windows, TCP/IP, and PC configuration problems.

Relevant Training and MASTERS courses

WiMax Network Architecture

Cisco Voice over IP

Cisco Call Manager

Border Gateway Protocol Configuration (BGP4)-December 2000

System Engineering and Telecommunications Management

Digital Communications Information.

Satellite Communication and Link Budget Design.

Global Positioning System.

Mobile Communication

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