Administrative Assistant Data Entry
Resume:
Nicolette C. Watkins
***** *. ******** **. **** #47
Carson, CA 90745
******************@*****.***
SUMMARY:
Highly motivated and professional individual seeking position where my skills will be effectively used.
SKILLS:
Regional Occupational Program, Santa Ana, CA
Certificates:
• Data Entry, 1994-1998
• Computer Applications, 1994-1998
• Business Skills, 1994-1998
EXPERIENCE:
Auto Collector/Administrative Assistant 2010-2012 Auto Credit Financial Corporation -Torrance, CA
• Assist borrowers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan arrangements.
• Accurately and professionally document systems with details of current contacts and subsequent results.
• Handling a high influx of inbound calls pertaining to the reconciliation and collection of delinquent accounts.
• Negotiate payment arrangements with borrowers such as promise to pay, electronic check payments or money orders as requested by the borrower.
• Perform all activities related to collecting amounts due on auto loans in compliance with the policies, procedures and practices as well as all state and federal regulations including all requirements of the Fair Debt Collection Practices Act (FDCPA).
Skip tracer/Collector 2007-2009 Consumer Portfolio Services-Irvine, CA
• Authorized repossession of vehicles and other legal actions against debtors. Also referenced complex accounts to management.
• Analyzed credit reports, imaged documents and collection comments.
• Reviewed and research vehicle impound notices, logs, bankruptcy notices and update repossession logs.
• Utilized collections techniques through skip tracing small claim actions and bankruptcy proceedings.
• Traced delinquent customers to new addresses by inquiring at postal offices, telephone companies, Internet databases, and credit bureaus and through the questioning of family or associates.
Collector 2006-2007 Coast Professional Inc.-Tustin, CA
• Examined state government, personnel, college and university rules and regulations.
• Persuaded customers to pay amounts due tuition balances in order to receive a college degree or transcripts.
• Increased profitability for our clients by assisting borrowers with the resolution of obligations.
• Operated office equipment such as fax machines, copiers, phone systems and used Excel, PowerPoint, Outlook and Microsoft word.
Commercial Collector 2004-2006 American Agency-Anaheim, CA
• Advised customers of necessary actions and strategies for debt repayment.
• Reviewed delinquent account records to determine which customers were contracted for collection of overdue accounts.
• Conferred with customers by dialing system inbound and outbound to determine reasons for overdue payments and to renew the terms of sales, service and credit contracts.
• Submitted accounts to legal team for small claims after assets and job information was obtained and confirmed.
• Collected balances on property management, real estate, gym memberships, college tuitions, telephone services, banking overdrafts and other consumer debts.
Medical Collector/Administrative Assistant 2003-2004 Mitchell Storm and Associates Tustin, CA
• Reviewed and solved issues pertaining to unpaid claims, denials and problematic Explanation of Benefits.
• Re-billed and posted insurance payments.
• Utilized strong data entry and 10 key skills.
• Assembled Notice of Representation, Demand letters, Explanation of Benefits and hospital bills of insurance adjusters.
• Negotiated with insurance adjusters based on Resourced Based Relative Value Scale.
EDUCATION:
Brooks College-Long Beach, CA Associates in Marketing, 2000-2002
REFERENCES:
Available upon request
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