Engineer Manager

Ahmad Faisal Rafi

Father Name: Rafiuddin Ahmad.

Cell: +923*********

Email: *******.****@*****.***

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Objective

To work in an organization where job is challenging and opportunities are

limitless to prove my abilities, where chances of growth are boundless.

Qualification

| |Iqra University, Karachi, |

|MBA |Pakistan. |

Professional Experience

August 2009 - Present: IT Operations Manger / Deputy Manager IT

CreSox (Pvt.) Limited formerly Renfro Crescent (Pvt.)

Ltd.

Karachi- Pakistan.

Managing and developing the IT Infrastructure Operation to deliver high

standard IT services to the IT internal customers of CSL. Optimizing and

alignment of the IT operation to accommodate and support continues growth

of business. Provide Technical expertise in planning, setting, and

sustaining infrastructure standards according to Compliance and Audit

requirements leading and participating in projects to deliver solutions to

the business. Managing IT operations (Virtualized Infrastructure, Network,

Automation, ERP & Customize Applications) including

. Directory Services

. Vendor Management

. MS Messaging

. Virtualization

. Blackberry Enterprise

. SharePoint Portal Server

. CCTV

. ISA Services

Key Projects & Achievements.

1. Transformation of the existing Infrastructure to Virtualized VMware

base Infrastructure.

2. Introduction of Centralize Help Desk to optimize the IT operations.

3. Implementation of Thin Client Desktop Solution.

4. Disaster Recovery Site.

5. Supervision of Oracle EBS Implementation.

6. ITIL Framework Implementation.

7. Domain & Messaging systems Up gradation on Windows 2008 & Exchange

2010

July 2008 - July 2009: Assistant Manager System Administrator (IT

Infrastructure)

Pizza Hut Pakistan. (MCR Pvt. Ltd.)

Karachi- Pakistan.

Responsibilities:

. Manage the IT team, entire IT infrastructure and internal business

relations.

. Compilation, analysis of relevant IT information to define strategies.

. Assure the proper timely and cost-efficient implementation and

availability of all IT infrastructure elements installed in the Joint

venture's HQ and sites

. Manage Business relationships with the outsource network providers

(service provision, contracts, finances)

. Planning, organization and cost control for Hardware and Technical

Support

. Supply cost efficient, quality customer oriented IT infrastructure

entire centrally installed applications for the Joint venture.

. Create criteria for benchmarking and tracking efficiency for quality

control purposes.

. Select and supervise external service providers for IT Business

processes

. Establish standard configurations and installation guidelines for

Business server, networks and office systems.

Key Projects & Achievements:

1. Introduction of Centralize Help Desk to optimize the IT operations.

2. Implementation of HRMS Module on Oracle 10G.

3. Implementation of VPN Connectivity for the Group for Centralize ERP

application usage.

4. Implementation of Secondary Sale Automation system on PDA's.

5. Conversion of Client End from Windows to Linux Platform.

January 2008 - June 2008: IS Coordinator

National Foods Limited

Karachi, Pakistan.

Looked after I.T Projects of the National Foods Limited. Assessing the

computerization requirements of the group systems specifications, arranging

development and installation of proposed new applications or modifications

to existing applications. Keeping abreast of emerging new technologies,

facilities and operating systems and adopting a consistent strategy within

the Company. Generating/preparing reports for management as per user's

requirements, maintaining control over company's business

unit/documentation.

Key Projects & Achievements:

1. Responsible person for the process of initiating, planning, scheduling,

executing, management and control

of all the resources available for SLASH(Secondary Sale Automation

System) implementation.

January 2002 - October 2007: Network Engineer / Help desk Administrator

National Foods Limited

Karachi, Pakistan.

Recruited to upgrade and replace obsolete Technologies and to Administer

System Support Activities in this world-class Food Organization with more

then 300+ Users in 7 remote locations, Hire, Train, and Develop, and lead 5-

person technical team, Scope of position was expensive and includes

department direction and full design and installation, implementation,

support, training, administration, and management authority for:

- LAN/WAN Services

- Windows Systems Administration

- Administration of Service Desk Operations

Spearheaded transition from outdated organization-wide and departmental

technologies to highly functional, streamlined, and cost effective client-

server technologies and business solutions that have dramatically improved

efficiency decreased expenses and optimize data integrity and safety.

Key Projects and Achievements:

1. Directed design and installation of complete LAN/WAN infrastructure.

Utilized state of art technologies to

provide network connectivity of Windows 2003 and PC Systems.

2. Completed in involving replacement of more then 300 systems.

3. Cost savings through aggressive negotiations of contracts and pricing on

hardware/software purchases.

4. Achieved Star Performer of the Year Award for Best IT Customer Services

for the Year 2007-08

5. Formed and staffed a centralized help desk for coordination of support

services throughout the organization

to increase the efficiency and effectiveness of support services.

March 1999 - May 2001: Systems Support Engineer

OraTech Education Services.

Karachi-Pakistan.

Responsible for Installation configuration and Administration of Local area

network of Office and PC Labs, Installation configuration of labs as per

requirement. Conducting technical labs and Trainings when ever required.

January 1997 - February 1999: Network Administrator

MIT Education Services

Karachi-Pakistan.

Responsible for providing network & systems support to Office and PC labs,

preparing labs according to training schedule installation configuration of

Servers and workstations. Conducting Technical labs when required.

Memberships

. Volunteer for Project Management Institute Karachi Chapter.

. Member of Pakistan Information Security Association.

. Microsoft Certified Product Specialist Track 4.0

Professional Trainings

. Advance Project Management.

. PMP Certification Track.

. Project Management Day.

. CCNA 2.0

. MCSE

. A+

. Network +

. Diploma in Networking

. 6 Months Diploma in Computer Sciences

References:

Will be furnished upon request.

. Helpdesk Operations

. IP Telephony.

. Video Conferencing.

. Data center.

. Oracle EBS 12.1.1

. Customize Applications (and other related services) for CSL.

. Thin Clients

. Disaster Recovery Management.

Contact this candidate