Project Manager/Network Engineer

BEN ECHE BENJAMIN

*** *. **** **** **** Inglewood, California 90302 310-***-**** 323-***-**** *******@*******.***

Computer /Management Information System Network Centric System Cisco Systems

Over 10 years of experience with the in-depth knowledge of computer, networking and hardware/software. Certification: CCNA, MCSE and MCP; Desktop, Networking LAN, WAN, TCP/IP and DNS. Systems: Windows

Professional Experience

PC/ Pos Implementation Analyst:

Installation, troubleshooting of different type of Pcs , Cash Register Pc, Monitors(touch screen and non touch) Receipt printers, Scanners, cash, drawer keyboard & mouse,, etc at stores . Assign network address configuration and configure remote assess client and remotely dial in via VNC and Pc anywhere to finish Opos configuration.

Migration and refresh of Leader 2000 domain from Win NT4 to XP Domain.

Desktop workstation and printers move, IP set up and releasing, installing and de-installing of network printers and other nodes. Assigning its network IP configuration set-ups,

Re-imaging new hard drive and installation of new Os image on hard drive.

Deployment of network printers, workstations & Server farm and its peripheries and setting it up, software configuration as per specification for DPSS.

Installation and configuration of , hubs, switches and medium end Cisco routers,

Patching up and re-cabling patch panels and switches with back end routers.

Diagnosed and troubleshoot desktop, network, printers and software problems.

Updating the asset manage system to reflect activity carried out and preparing the replaced asset for disposition.

Field Pc Pos Technician

Attending to clients to resolve various break fix e pos system PSC and LAN/WAN related problems. (DSL,ISDN and Modem/Ethernet cablings)

Taking ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements

Responsible for the fault diagnosis, installation, cabling, repair, configuration and maintenance of all EPOS equipment such as various PC pos and servers, Laptop, IBM 4690 cash drawers/base plates chip and pin, various make of printers and scanners.

Documents, tracks and monitors help desk tickets to ensure timely resolution and procurement of parts when needed.

Hardware and software upgrade as the case warrant it.

Use of TCP/IP, SNMP, DHCP, DNS, ftp protocols in managing, troubleshooting, resolving and configuring various network problems

OSS Test Engineer/Support Engineer

LAN/WAN Close pilot design, project implementation, Migration and support based on Compaq compliance 6500/1600 servers (Application, Wins, DHCP, DNS, SMS, SQL7, RAS, SNA, Pcanywhere32 and Exchange5.5) support.

Remote migration of users account, data, home directory, printers and Ms Mail to Exchange from Novell 3.12 to NT4 by means of SMS and Pcanywhere32, Creating Scripts and batch files.

Testing, integration, monitoring and optimisation of Gigabits cards on Cisco 7500, GRS 12000, Cisco 7200, Cisco catalyst switch 6500, 5000, 2900, ATM ls1010 using network monitoring tools such as HP open view, concord network health.

Unix Solaris operating system such as support, administration and project management. Recent project on Concord Network Health 4.6 over BT VPN/ MPLS network includes monitor variables such as traffic availability, bit in and bits out, round trip time (RTT), Packet lost, and system up time between BT Providers edge routers.

Migration of network printers from Novel 3.12 to Nt4, Troubleshooting, configuring and Assignment of a print queue to Network printers using Jet Admin software. Patching and un-patching of cables between Novel /NT switches.

Set-up and configuration, commissioning and implementation of various Cisco routers.

Providing 2nd /3rd line support in software/hardware solutions involving Win NT4, WIN98, WIN95 and IIS4.

Work Experience

Intratek Computer Inc/ Los Angeles County DCFS, CA PC Refresh Technicain 08/10- Present

HOT TOPIC/City of Industry, CA. POS Implementation Analyst /Help Desk Analyst 08/10- 01-01-2011

UNISYS /Los Angles County DPSS, Los Angeles, CA.PC Refresh Technicain 05/10-07/10

Torex Retail/ Phoenix It, London, UK, Field Pc/ Pos Technician 04/06-03/10

WINCOR NIXDORF PLC, London, UK Field Pc/ Pos Technician 03/05-03/06

Doctor IT Management Limited (self employed), London UK System/Network Analyst07/02-03/05

High Integral System, Essex, UK OSS Test Engineer 07/00-06/02

London Underground Ltd, London, UK Desktop/Help desk support 03/99-07/00

Technical Training & Certification

PRINCE 2 Project Management Foundation: Cisco Certified Network Associate (CCNA); Microsoft Certified Professional (MCSE); Microsoft Certified Professional (MCP)

EDUCATIONAL QULIFICATION

University of Sussex, Brighton, UK: Mechanical Engineer-(Bachelor of Engineering)

South Bank University, London UK: Computer Aided Engineering (Higher National Diploma)

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