Customer Service Manager

Michael J. Hilt

** *. ******** ***., ************, PA 19053

Home Phone- 215-***-****

Cell Phone- 267-***-****

**************@*****.***

Objective To change career paths and obtain a position with opportunities that offer professional growth and advancement.

Experience Manager

Monty‘s Sandwich Shop, Southampton, PA September 2010-Present

Responsible for total daily sales

Responsible for daily opening and/or closing of restaurant

Responsible for ensuring good customer service and responding accordingly to customer grievances

Responsible for proper preparation of food

Responsible for ordering stock of food, beverages, and all non-food items

Ensured restaurant supplies were stocked properly

Ensured orders were properly prepared and delivered to customer

Responsible for training of new staff

Responsible for management of staff

Assistant Manager

Lee‘s Hoagie House, Southampton, PA 2005-September 2010

Responsible for daily opening and/or closing of restaurant

Responsible for ensuring good customer service and responding accordingly to customer grievances

Responsible for proper preparation of food

Ensured orders were properly prepared and delivered to customer

Responsible for training of new staff

Shift Supervisor

Subway, Feasterville, PA 2003-2005

Responsible for daily closing of restaurant

Responsible for ensuring good customer service

Responsible for proper preparation of food

Assisted with training new staff

Education Bucks County Community College, Newtown, PA 2003-2005

Communications

Neshaminy High School, Langhorne, PA 2000-2003

References References are available upon request.

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