Customer Service Sales
Resume:
Jeanne Wade
Reno NV 89506 **********@***.***
Experienced Clerical Worker
Proven history of dedication to a company and willingness to work my way up. 13 years of office experience with strong customer service skills, the ability to expedite orders and to resolve customer, sales team, and vendor issues. Detail oriented and able to bring practical solutions to ensure an efficient and smoothly run office for the benefit of both the customer and company.
Highlights
Exceptional phone and in-person communication skills
Builds strong and lasting customer relationships
Experienced in the use of Microsoft Windows programs, Lotus Notes, and Spreadsheets
Maintains a positive attitude and contributes to team environment
Perfect Attendance Award, 2008
Professional Experience
Lawson Products, Reno NV 04/1996-04/2009
An International seller and distributor of systems and products to the industrial, commercial and institutional maintenance marketplace, specializing in fastening systems, cutting tools, hydraulics, and automotive products.
Senior Clerk
Expedite orders for customers: follow up with suppliers to check the status of orders and shipping dates, work with suppliers on shipping method
Build strong relationships with suppliers and customers, ensuring continuing business
Research product and vendors to find best pricing and quality
Enter customer orders accurately and in a timely manner to ensure no delay on deadlines
Keep sales team up to date on order status so they could provide accurate delivery dates to customers
Check purchase orders for accuracy of quantity, part number and product to ensure correct orders, input amounts into inventory management system
Provide excellent customer service: respond to questions regarding orders, change shipping methods as needed, and obtain certification on product
Research shipping methods, updating standard of shipment to most cost-effective means
General office duties: answering high volume phone lines, alpha-numeric filing, and monthly reporting
Accounts payable and receivable, accuracy check and approve accounts to be paid by corporate, correctly apply payments received
Volunteer Experience
Salvation Army Winter season
Application for toy programs, provide food vouchers and resource info, distribution of Toys for Tots
Contact this candidate