Customer Service Medical Assistant

Anica Lyons

*** ********* **.

Phone: 662-***-****

E-mail: **********@*****.***

Objectives

To obtain a position that will help me expand in all aspects of my career.

Education

****-**** ****est College Burr Ridge, IL

• Perfect Attendance Awards

• Medical Assistant Professional Certification

2002- 2005 East-West University Chicago, IL

• B.A., Behavioral and Social Science.

• Deans List for the past 3 years.

Experience

2010-08/2011 Comcast Schaumburg, IL

I.P. Support/C.A.E

• Billing explanation

• Troubleshooting phone & high speed internet service

• Processing payments

• Upgrading services

• Setting up payment arrangements

• Scheduling trouble calls for technicians

• Scheduling new installs/repair

2008-2010- Verizon Wireless Elgin, IL

Senior Customer Service Representative

• Set up of new accounts

• Connect & Disconnect of Service

• Customer Service

• Troubleshooting

• Managing customers accounts

• Processing payments

• Handled escalated calls

• Placed orders

2006- 2008 Hampton Inn Westchester Westchester, IL

Front Desk Associate

• Making reservations

• Checking in and checking out of guest.

• Input of payments into system

• Cashier

• Planning group activities.

• Inventory of office supplies

• Data entry of all hotel information setup into the system.

• Setup of all guest arrivals information into system.

2003-2006 Jewels Osco- Chicago, IL

Warehouse Associate

• Loading and Unloading

• Shipping and Receiving

• Material Handler

• StockingMaterials

Skills

• Microsoft Word

• Customer service skills

• Communication skills

• Detail oriented

• Time management skills

• Team player

• Organizational skills.

• Detailed in evaluating companies requirements and excellent communicator seeking a challenging position.

• Work courteous with little supervision; perform all duties in a timely and courteous manner.

• Demonstrate high physical and mental capacity in performing my job.

• Typing skills of 55+wpm.

• Handle multiple tasks at once, willing to meet tight deadlines and completing my job at the best of my ability and organized a support staff with experience in working in a fast pace environment.

Reference

Available Upon Request

Contact this candidate