Customer Service Manager
Resume:
Lori A. Valent
Coplay, PA *****
************@*****.***
Career Objective:
To support the business in an environment where I can develop, grow and face new challenges.
Summary of Qualifications:
-seven years experience in bank management.
-Consistently noted by manager for outstanding job performance, reliabilities, multi-task skills, efficiency, speed and timely completion of assignments.
-Knowledge in banking computer software.
-Well developed communication skills demonstrated through extensive customer service, answering multi-line phones and positive interaction with individuals at all levels.
Employment History:
KNBT - 1996-2010
Assistant Manager –Schnecksville, Pa. Manage all areas like:
•Open & closing of the branch
•Oversee customer service on a daily basis to make sure everything is running smoothly
•Auditing cash drawer on a monthly basis
•Scheduling days on and day off for the employees
•Taking care of all security measures and monthly security audits
•Provide daily sale and service to meet with monthly branch goals
•Help manage yearly employees evaluations
Customer Counselor –Bethlehem, Pa
•Advised on, explain and promote bank products
•Help customer get though tedious banking processes
Head Teller –Coplay, Pa
•Train new employees
•Coordinate with other employees to maintain accurate detail of each transactions
Teller –Coplay, Pa
•Performed and provide great customer service
•Make sure all deposits & withdraws are posted correctly
Macy’s - Lehigh Valley Mall, PA 1980-1990
Part-time Cashier
Operate Cash Drawer on a daily basis
•Provide great customer service
Education:
LCCC Schnecksville, PA Business Administration
Whitehall-Coplay High Whitehall, PA Diploma
References furnished upon request.
Contact this candidate