Project Customer Service
Resume:
SWECHHA
: ********@*****.***
Durham, NC -27713
EAD – SRC1280002137
Objective:
A challenging and growth oriented position in a growing company where my contribution to the company is valued and recognized and my technical and managerial skills will be enhanced which in turn will contribute to the organizations success.
3.8 Years of experience in IT - Software Quality Assurance & Testing activities
Provide IT support service over phone, email, remote assistance and chat.
Proficiency in defining and executing Test cases, developing and maintaining Test scripts, Test Data & analyzing bugs, preparing RTM and writing Test Cases.
Extensive experience in Manual Testing, Black box testing and Automating Test Cases.
Experience in Product Based Application testing.
Participated in Functionality Testing, Regression Testing and System testing which includes defect tracking and testing of installation.
Managing defect tracking system like BugZilla.
Profound Knowledge of SDLC and Software Testing Life Cycle.
Good knowledge of Testing Methodologies and Different stages of testing.
Skill set
• Knowledge of Microsoft Windows XP, Vista, and 7
• Knowledge of MS Office applications
• Worked on QTP-9.2/10
• SQL & VB script
• Professional customer service skills
• Written and oral communication skills
Education qualification
B.Sc-Bachelor of science from Mangalore University
PROJECT DETAILS:
1.Project Name : Billing And Transferring Funds(BTF)
Role : Manual Tester
Team Size : 7
Domain : Banking Domain
Platforms : J2ee, SQL Server 2005, Windows 2000/XP
Description :April 2011 to September 2011
“Billing and Transferring Funds (BTF)” is a banking application for the co-operative Banking Society. It facilitates all the features for the Banking like Deposits, Loans, Memberships, etc. The Modules in this system includes Operative Accounts, Term Deposits, Loans, Memberships, Lockers, General Ledger, Reports, and so on. It helps to speed up banking in the co-operative banking society by automating many processes, user friendly. This helps the management people to review the activities of any branch office individually, zone wise or region wise.
Roles & Responsibilities as a Tester:
• Analyzing the Requirements and Functionality
• Identifying the Scenarios.
• Involved in executing test cases for different Scenarios.
• Creation and review of the Test Case outlines for Functional, System, Integration.
• Creation and execution of Regression test cases.
• Preparation of test data.
• Preparing test cases for new functionality.
• Bug Reporting and Tracking
• Retesting the defects
2.Project Title : Smartage Banking Management System
Operating System : Windows 2000
Languages : Java 2.0
Technologies used : JSP, SERVLETS & Oracle
Duration :Jan2011-March2011
Description:
It is basically a maintenance or enhancement project. This project involves automation of back-office banking system. This includes all modules required for everyday banking. It generates Daily, Weekly, Monthly, Yearly reports. It also generates pattern reports to enabling segmenting of customers. Transactions involved in this banking system by customers are more reliable and secured. It includes modules namely customer care, loans, management information systems, card management and report generation.
Responsibilities:
• Documenting the Test Cases
• Created Test data for Smoke Test
• Executing Test Cases and Writing Bug Reports
• Created & Maintained Object Repository
• Created Reusable Actions for assigned Scenarios
• Execution of Automated Test Scripts using QTP and Debugging QTP Scripts
3. Project Title: PCM
Client: LCS PVT Ltd
Operating System: Windows XP
Duration: August 2010 – Dec 2010
Role: Tester
Description: PCM is a web application that helps the administration to maintain all the records of his clients/customers and it also helps to improve their business .By using this application users/clients can be able to access his account information, the parent node and also his siblings and their activities, if any person is not active then the parent person can continue the operation or he can guide him to improve the business.
Responsibilities:-
• Preparation and Execution of test cases.
• Performing Smoke Testing, Functionality Testing, Integration testing, Regression testing and Adhoc Testing.
• Defect tracking.
• Preparation of Traceability Matrix.
• Performing Peer review of test cases.
• Coordination between development team and testing team.
• Participating in walkthroughs and defect report meetings periodically.
4. Project Title : Banking System United Overseas Bank, Singapore.
Operating System : Java, JSP, EJB, Oracle 8i
Testing Approach : Manual & Automation
Tools Used : QTP and QC
Team Size : 08
Duration : April 2010-Jully2010
Description: The project has been developed to deal with all the internal banking operations and the external Customer’s services. The integrated banking Automation system is designed to handle the head office and the branch office transactions. At head office the project deals with employees personal information, employees pay roll system, describing the policies related to customers accounts opening / closing, the advances to its customers, bank reconciliation. The branch office transaction deals with the opening of accounts / closing / with drawls and the deposits. The branches are able to give the advances on their limits. Branch office contains demand deposits, term deposits, advances, services, accounts, admin, communication, and modules.
Responsibilities:
• Analyzed functional specs and raised the clarifications.
• Preparation and Execution of Test Cases.
• Test Data is prepared against Functional Specification.
• Involvement in peer reviews (Test Design) and Updating Concepts.
• Involvement in Automation Infrastructure Development in QTP.
• Preparing Tests with the Automation Framework.
• Executing Tests and Analyzing Results.
• Modifying Tests and Performing Regression Testing using QTP.
• Defects Reporting & Tracking through Mercury Quality Center.
• Communicating With other team members (Development, Technical Support and
• Business Support) in order to resolve the Issues.
5.Project : Albertsons ecommerce Portal
Client : Albertsons
Environment : VB.Net, ASP.Net, SQL Server
Tools Used : Quality Center 9.2 as Test Management.
Duration : August 2009-March 2010
Description:
Albertsons, Inc. (Albertsons) headquartered in Boise, ID is one of the largest food and drug retailers in the U.S., with approximately 2,300 stores and 19 distribution centers located throughout 31 states in the U.S.
Online shopping is when a consumer purchases products or services through the Internet.
Online shopping has made shopping easier for the people as they could buy any thing sitting at their homes through visiting websites. Online shopping has become common in the society, as it is popular mainly due to its speed and ease of use.
The Register customer places the orders through browsing the products from different product catalogs like “Browse A-Z”, Shop from a list”, “Shop my past purchase” & “Browse the aisles”. After adding items to the ‘cart’ the user does the checkout process, which involves stages like “Choose Location”, “Schedule Delivery/Pickup”, “Payment”, “Order Summary”& “Order confirmation”.
After placing the orders and before cut-off state users can modify their orders by adding or deleting the items, incrementing or decrementing the items quantity and also users can modify their payment and order delivery address details.
Once the order delivery date reaches cut-off state, order can be fulfilled by that particular store and sent to the customer doorstep.
Responsibilities:
• Understanding the Business Requirement Specifications.
• Preparation of Test Cases.
• Involved in Test Case reviews with members of the team.
• Execution of Test Cases.
• Updating Test cases in Quality Centre.
• Performed regression testing and re-testing.
• Reporting bugs through Collabnet Team Forge.
• Conducted Functional testing with Valid/Invalid inputs under different scenarios.
• Bug tracking and severity analysis.
• Assist developers with reproducing defects and providing additional information as needed
6.Project Title : Retail Management with point of sale (RMPOS)
Technologies used : jsp servlets, Beans, Web logic, Oracle 8i
Test Automation Tools : QTP 9.2
Duration : Feb2009 to Jully 2009
Description:
RMPOS is a complete solution for big retail organizations, which is having a large central inventory for procurements with multiple stores in many locations. The product facilitates to keep track of the purchases and sales details of the company with reorder levels in inventory and also tracking of goods between different locations. The products find usage in the following retailer areas such as Automobiles, FMCG, Restaurant Chains,
Cloth Stores etc... The point of sale makes use of Bar code facility. The product highlights a higher user level security.
Responsibilities:
• Documenting the Test Cases
• Created Test Scenarios
• Execution of Automated Test Scripts using QTP
• Executing Test Cases and Writing Bug Reports
7.Project Name : V-SOURCE
Environment : java,j2ee,struct,jsp,html,Mysql
Role : Test Engineer
Duration : 0ctober2008----Jan2009
Project Description:
“V-SOURCE is a web enabled project”.
This web based application is specifically made to simplify the complete process of
recruitment by the recruitment firms. The application provides complete process, right from the Client's requirements till the candidates joins the company and the billing cycle is complete. This Application program can give First-hand information to the H.R manager’s, to know the status of the requirement from various clients.
Modules in this project are,
1) Administrator Module.
2) Client Module.
3) Employee Module.
.
Responsibilities:
• Understanding and analyzing Requirements Specifications
• Preparation of test cases according to functional specification
• Execution of test cases to validate the functionality
• Performed functional, system Re-Testing and regression testing,
• Defect Tracking
• Co-ordination with testing and development teams
Personal Details
Date of Birth : 02nd - May - 1985
Marital status : Married
Languages Known : English ,Hindi and Kannada.
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