Senior Systems Administrator/IT Director

LUCY ROBBINS

OBJECTIVE

Talented, responsible, skilled IT Professional with 15+ years of experience seeks a position to showcase her systems administration knowledge and make use of solid technical support skills.

EMPLOYMENT STATUS

U.S. Citizen seeking employment in the Information Technology field.

EXPERIENCE

Senior Systems Engineer

Horizon Computer Resources, Inc., San Diego, California 2009

Subcontracted with Trandes Corporation working at SPAWAR (Space and Naval Warfare Systems Center). Liaised with SPAWAR administration to connect equipment to military network. Performed administrative duties for Citrix server, SonicWall firewall, desktops, user accounts, email accounts, antivirus, backups. Other client work included E2 database administration, data recovery, and iBackup Professional remote online backup.

Senior Systems Engineer 2004–2009

Managed Solution, LLC., San Diego, California

Designed, implemented and managed Windows Server 2003 network environments as well as upgraded existing systems from Windows 2000 to 2003 or 2003 to 2008. Administered multi-server Exchange environments in a WAN/LAN topology. Supported the use of mobile devices such as Blackberry, Treo and iPhone. Handled first, second and third level helpdesk support for users at all levels of the organization. Required to work autonomously as well as part of a team structure, including a team leadership role. Responsible for server updates (using WSUS), maintenance and backup, and AD Group Policy settings. Tested and recommended different software solutions for clients, such as anti-virus applications (TrendMicro, Symantec, McAfee) and spam filtering services (Postini, SecurenceMail) and deployed in a stand alone or enterprise environment. Managed user access to internet sites through firewall rules and content blocking applications such as Websense. Assisted external users with VPN access using pass through or RADIUS authentication. Coordinated with third party vendors for sales and support.

Sr. Technical Support Analyst / NT & Exchange Administrator 1999 - 2003

Perot Systems, San Diego, California

Provided first and second level helpdesk/desktop support for 400+ users, both local and remote. Responsible for client telephone support for field representatives, installation/configuration of new PC's, and support of client desktop/laptop computers using Windows 9x/NT/2000 and MacOS. Created procedures documentation for Help Desk Team. Managed NEAX 2400 PBX – phone and voicemail accounts. Supervised and trained support staff. Created training documentation. Created/deleted NT users accounts. Performed server updates and maintenance, and managed RAS accounts for field sales reps. Supported the Server Backup team. Created, deleted or modified user Exchange email accounts. Managed email distribution lists. Assisted Exchange Admins in overseas locations with synchronization and connection issues to local Exchange Server. Managed Internet Mail Bridgehead server.

Assistant NT Adminstrator/Sr. Desktop Support/Desktop Team Lead 1997 - 1999

Department of Environment and Land Management, Australia

Performed help desk/desktop support tasks for 800+ users, both local and remote, installed and configured new PC's and supported Windows 3.x, Windows 95, Windows NT 3.51 & 4.0 and MacOS. Participated in the selection and interview of employees. Created/modified/deleted NT/UNIX user accounts. Managed data storage. Responsible for storage/backup requirements. Participated in software selection, installation, maintenance and support. Supervised desktop staff and trained new team members. Created documentation for daily support tasks and training purposes. Maintained Server documentation. Assigned daily tasks for the Desktop team. Handled relationship with clients/vendors to obtain support, orders, and deliveries.

Systems Administrator 1995 – 1996

Slater & Gordon Solicitors, Australia

Software/hardware support for approximately 180 users. Created/modified/deleted user accounts. Provided Server maintenance and support. Managed network resources. Administrate GroupWise email system.

CERTIFICATIONS

Microsoft Certified Professional – Windows XP Professional

Successful Project Management course through Project Management Institute

SKILLS

SOFTWARE: Windows Server 2000/2003/2008. Windows Small Business Server 2003. Windows XP/Vista. Office 2003/2007 Suite. Exchange 2000/2003. Active Directory/Group Policy. IIS. SQL Server 2000. E2 database. Anti-virus suites (Trend Micro, Symantec, McAfee). Websense. Postini. SecurenceMail. LogMeIn. GoToAssist. Citrix. SCO Unix. Linux. Fedora. Mac OS X.

HARDWARE: VPN Networking, SonicWall and Netgear firewalls, Cisco routers. DELL server /desktop/laptop platforms. HP server/desktop/laptop platforms. IBM/Lenovo laptops.

PROTOCOLS: FTP, HTTP, HTTPS, SSL, SMTP, IMAP, POP3, VPN, RDC, DNS, DHCP, Terminal Services

EDUCATION

Information Technology, Bachelor of Computing 1994

University of Tasmania, Hobart, Tasmania - Honors

Studies focused on applying process design to real life business applications. Worked with the Hobart Blood Bank to change the intake and verification process of blood donations.

Information Technology, Graduate Diploma of Science 1993

University of Tasmania, Hobart, Tasmania

Specialized in individual assignments working towards a final paper assessing a segment of the Information Technology industry. The subject matter, design and implementation of the assignments were student driven.

Bachelor of Arts 1992

University of Tasmania, Hobart, Tasmania

Studies focused on English and European literature, as well as European history and the Australian political system.

REFERENCES - Available upon request.

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