Customer Service Administrative Assistant

*** ******** ***** **., *** Smyrna Beach, FL, ****8 • 386-***-**** or 863-***-**** • *******.********@*****.***

Bridget Waterman

Objective

To be a part of an organization that is innovative and continuously strives for improvement in projects and processes. One in which I could use my current skills and experience, as well as expand them, to assist the organization in being successful.

Career Achievements

• Conducted training programs and mentored team-members for an observed increase in performance.

• Expertise in documentation and training using Word and PowerPoint.

• Strong analytical, pattern detection and problem solving abilities.

• Excellent interaction with cross-functional teams.

• Great customer interfacing skills and customer orientation.

• Self-motivated, result-oriented and desire for constant learning.

Education

June 2008-December 2010 University of Phoenix Online

Bachelor of Science in Communications

July 2006-May 2008 University of Phoenix Online

Associate of Arts in Business

September 2000-December 2000 Wright State University Fairborn, OH

No Degree - General Education courses

August 1993-May 1999 Tri-Village Jr./Sr. High School New Madison, OH

Diploma

Work Experience

April 2007 – April 2011 State Farm Winter Haven, FL

Analyst/Underwriter (October 2008 – April 2011)

* Using Underwriting data to analyze and forecast trends and identify unusual characteristics of trends. Worked in several different programs including, but not limited to: Microsoft Access, Excel, Outlook, Word, PowerPoint, and MapInfo. I also worked in Crystal Reports, Business Objects, Cognos, and SAS.

MP&I Technician (April 2007 – October 2008)

*My duties included creating reports and providing brief analysis to members of executive and management. I provided statistical data concerning the company’s financial status, as well as data that assisted in giving executive a good overview of the company’s current status. I worked daily in programs such as Microsoft Access, Excel, Outlook, Word, PowerPoint, and MapInfo. I also worked in Crystal Reports, Business Objects, and Cognos.

March 2006 - November 2006 Suncoast Roofers Supply Auburndale, FL

Customer Service Representative

*I worked in the Tile Department. My duties included basic customer service duties, pricing and entering orders, quoting, credits and billing. I dealt with clay and concrete tile manufacturers on a daily basis, as well as roofers, homeowners and builders. I worked daily in programs such as DMSI, Microsoft Word, Microsoft Excel and Microsoft Outlook.

February 2005-January 2006 techIT Solutions Winter Haven, FL

Administrative Assistant

*I worked under the Director of Technology for the company. I was in charge of all clerical work in the Florida office. My duties consisted of data entry in QuickBooks, including, but not limited to: invoicing, work orders, cash receipts & credit card receipts. I handled basic office work, such as, answering phones and filing, etc. I took care of all travel arrangements, including airline, rental car and hotel. I submitted weekly and monthly reports to our Operations Department, such as, Weekly Project Status Reports and Monthly Expense Reports for 3 Engineers and the Director. I worked daily in programs such as: QuickBooks 2006, Microsoft Office 2003 Professional (Outlook, Word, & Excel).

June 2004-February 2005 Commercial Truck & Trailer Sales Auburndale, FL

Office Clerk

*I did all of the receiving, invoicing, and orders input into the computer. I worked in specialized computer programs such as ADP, TMT, and GroupWise e-mail. Also, Microsoft programs such as Word, Excel, Office, PowerPoint, Outlook, and Access.

References

Available upon request

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