NOC Tech

Quentin J Thomas

**** ************ *******½Powder Springs, GA 30127½ Home Phone 770-***-**** | Cell Phone 404-***-**** | ********@*****.***

Experienced Telecommunications/Business Analyst with ten years of success in promoting strategic vision through design and strategy. Innovative professional with a proven track record in client consultation, account management, staff training, sales growth, project management, and business operations.

OBJECTIVE To secure a challenging position with a progressive company that

will provide an atmosphere that is conducive to professional growth and achievement.

KEY SKILLS

Operating Systems Project Management Tools Hardware Network Mapping & Testing Systems Microsoft Suites

Unix Microsoft Visio Lucent switches DACS-OSS Word

Windows OS Office XP DDM1000 and higher TSNOW Access

Sun Solaris MS Project ALCATEL Cisco Command Line PowerPoint

Linux HUBS DSTS Excel

Ubuntu Nortel Switches SARTS Outlook

NIC Publisher

Cisco Routers

5ESS & 4ESS Switches

Communications Circuitry IP Protocols Programming Languages Communication Technologies Security Technologies

PSTN OSPF C TCP/IP VPN

LD connections RIP Java Ethernet (fast gigabit) Encryption

DATA MPLS Visual Basic VLAN

DS0 – OC3 HTTP JavaScript ATM

Private line SNMP Bash scripting SONET/ACCURRING

ISDN PPP FRAME RELAY

PPPoE DWDM

VoIP

Wireless

Voice

Circuitry Design & Provisioning Systems Ticketing Applications Web Design Tools Network Management Systems Networking

TIRKS EFMS ticketing systems Dreamweaver CWM OSI

SOTS BMP trouble ticketing Front Page 2000

POCITS Remedy Photoshop

ICORE HTML

EDUCATION

Bachelor of Science, Network and Communications Management, DeVry University, Alpharetta, GA., 2002

Relevant Courses of Study:

· Wired, Optical and Wireless Management

· VoIP/Voice Administration

· WAN/LAN Management

· Routing/Switching

· Network Architecture and Infrastructure

· Project Management

QUALIFICATIONS SUMMARY

· Proven professional, proficient at prioritizing and completing multiple assignments within strict budgetary/time restrictions and customer/corporate specifications.

• Strong project manager, who completed 10+ projects per year with budgets ranging from $120,000 to $5 million.

• Effective communicator, who earns corporate recognition and customer Letters of Commendation for combining effective training and motivational management techniques to help 12 new team members exceed all productivity, profitability and service quality objectives.

• Utilizes excellent time management skills to assist hundreds of AT&T customers per day, while leveraging resources to drive sales volume and profitability by 85%. Meet with partners and office staff to map current processes and identify areas of improvement.

• Customer focused IT and Telecommunications professional, expert in leading and contributing to projects designed to enhance system functionality and user productivity.

• Utilize Bachelors in Telecommunications Management to integrate technology and business management skills in the analysis of client communications needs to provide innovative, cost-effective solutions while filling a critical niche in business organizations.

· Designated troubleshooter experienced in identifying and resolving diverse account concerns, providing customize solutions to specific client objectives, and delivering individualized service to build a loyal client base in a highly competitive marketplace.

CINGULAR WIRELESS 2008

Cell Technician II

· Performed routine maintenance and installation of cellular system devices.

· Conducted surveillance (‘ops’) on assigned cell sites daily as required, and responded to alarms.

· Interpreted work orders and facility diagrams.

· Isolated and cleared T-span trouble.

· Assisted in training other Wireless Technicians.

· Performed routine maintenance and installation of cellular system devices for at least 15 cell sites with minimal support or assistance.

· Interpreted work orders and facility diagrams.

· Communicated well with management regarding system performance and outages.

AT&T 2006-2007

Project Manager

· Managed several high capacity projects concurrently, communicating and coordinating with clients and sales team to insure on-time completion of projects

· Effectively directed project teams for data collection, field operations, implementation and installation of data/voice/VoIP services.

AT&T 2003-2006

Domestic/International Frame Relay Implementation and Maintenance Consultant

· Set up test environments, and pilot-tested interface designs.

· Ensure final designs met user standards.

· Analyzed and improved operations to increase productivity.

· Pinpoint how Frame Relay problems affect other aspects of infrastructure.

· Mapped infrastructure elements and corresponding technology across domains.

· Supported provisioning system integrations.

· Supported customer relationship management and trouble ticketing services.

· Upgraded, downgraded, and maintained client networks

AT&T 2000-2003

Frame Relay Provisioning Specialist

· Supported the planning and implementation of high capacity data circuits.

· Maintained network functionality according to contract specifications.

· Determined root causes of failures and outages.

· Diagnosed signal failure, logical port disabled, EMS Down, Shelf down.

· Tested high capacity data circuits.

· Assisted customers with new system installation and equipment configuration.

AT&T Customer Resolution Manager 1999-2000

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