Qa Tester/Analyst

PROFESSIONAL SUMMARY

Over *+Years of IT experience in SOFTWARE QA/TESTING/TOOLS of Java Applications, Web applications, Client/Server Business applications, Components and Distributed applications using both Manual and Automated testing.

• Strong experience with QA Processes, Procedures and Methodologies.

• Expertise in Test Planning, Project Estimates, Timeline Scheduling, Design, and Development of Test plan, Test cases, Defect tracking till resolved and maintenance of all the QA deliverables.

• Hands on experience in Test Design/ Planning, Review Management, Release Management, with Web Customer service support and Test Execution on different stages like System testing, Functional testing, Integration testing, Regression Testing ,Security, Compatibility, Cross browser, Links and Navigation, User Acceptance, Sanity, Smoke testing, creating Test Data needed for Projects .

• Expertise in Manual / Automation Testing of Java Components, GUI applications, Client/Server Web applications using Win Runner and Test director.

• Strong skills in RDBMS backend testing using SQL queries, generating reports to ensure data integrity and validating business rules.

• Good understanding of Software Development Life Cycle and Quality Assurance Methodologies, Processes and Procedures, Analysis of Business Needs and Requirements.

• Experience in Content/ Workflow Management tools which handle the content, approving the all types of content at/ from different phases/ locations and launching them to ensure that various business scenarios/ tasks are met according to Business Needs.

• Able to work under tight deadlines and capable of effectively handling multiple ongoing Projects.

• Creative problem solving capabilities, strong Analytical skills and excellent organizational skills.

• Ability to work in High Stress, and Rapidly Changing Environment.

• Good verbal and written communication skills, with ability to effectively communicate complex ideas in a clear and concise manner to different audiences.

• Experience using Test Automated tools like Quality Center, Win Runner, Load Runner, Test Director, Quick Test Pro, Clear Quest and Clear Case.

• Experience in Technologies like Visual Basic, Oracle, Java, ODBC, JDBC, J2EE, HTML, Jscript, VBScript, IIS, JWS, Microsoft Visio/Project and Visual Source Safe.

TECHNICAL SKILLS

Operating Systems. Windows XP/2000/Unix/NT 4.0

Programming Languages. C, C++, Visual Basic, Core JAVA

Scripting Languages. VB Script, Java Script,.

Mark-up Languages. HTML, DHTML, and XML

Databases. MS SQL Server 2000, Oracle 8.x, MS Access

GUI Functional and Regression Test Automation Tools. Quick Test Professional, WinRunner

Performance Test Automation Tools Loadrunner v7.5/7.6/7.8/8.0, Microsoft Web Application Stress

Test Management Tools. Test director 7.x, Quality Center , Clear Quest

Bug Tracking Tools. Test Director, Quick Base, Clear Quest

PROFESSIONAL EXPERIENCE

4CS,

DTNA(Daimler Truck North America), East Moline IL

June 2007 – Present

iWarranty intelligent software provides a comprehensive, process-driven solution for managing the complete life cycle of warranty across the entire service chain. Focus is on the proactive use of failure/claim data assuring that the right information is delivered, in a timely manner, to the right people

• Responsible as for Testing components of iWarranty product for new customers.

• Responsible components are Dealer Claims, Supplier Claims, Registrations, Service Contracts, email messaging, personalization, tool configuration and notifications.

• Planning/Implementing Testing Standards and Guidelines for Functional / Smoke / Unit / Integration / Regression / Build Verification / User Acceptance testing and Risk Management thrust for enhancement of software product quality.

• Prepared Test plan, Test Scenarios and Test Cases as per functional, Business requirements for iWarranty application using Clear Quest .

• Prepared test results, bug reports document managed by Clear Quest.

• Investigating software defects and interacting with developers to resolve technical issues using Clear Quest.

• Involved developing, executing manual test cases

• Developed DB Scripts: These scripts compare the data of front-end with Back end. Testing data saved in database using SQL statements, with the data entered through front-end applications

• Involved developing Load Testing test cases based on GUI document.

• Enhancing and modifying scripts using Java code to ensure successful execution against data issues.

• Creating and analyzing reports of the load and stress tests.

Environment: Windows XP, J2EE, Jsp, Weblogic7.0, Oracle8i, Clear Quest, Clear Case QTP, Quality Center9.0, Test Studio9.6, SQL developer

www.verizon.com (General Business Ordering), Dallas, TX. March 2006 – June 2007

QA Tester

Small businesses can order new phone connections, place order for new lines, add/delete line features over the web. Business customer can also place order for new phone equipment, can also check the availability of business DSL. All of the orders placed online (Verizon.com) can be viewed / tracked on eCors (E-Commerce Customer Order Repository System), also eCors is used as an intranet application to check and resubmit the orders, which lack important information for flow through order submission. New initiatives are about offering

Verizon Freedom Packages to the business customer segment. This will allow them to select their features online and place their order via a “Lead Order Form” on Verizon.com.

Roles and Responsibilities:

• Prepared the test cases to test New Connect, Add Line, Add Feature and Add Package Applications.

• Involved in executing test cases for each release.

• Manually performed GUI testing, Functional testing, User acceptance testing, System Testing, Integration Testing.

• Involved in performing browser compatibility testing and web navigation testing.

• Used Quick Test Professional to test the most recent initiative “Freedom for Business” developed using the .Net Framework.

• Parameterize property values for objects and checkpoints in QTP.

• Enhanced the script using Synchronization Points in QTP.

• Ran the QTP Scripts using Test Director and uploaded the reports.

• Used Test Director’s Defect Module to track and report system defects and bug fixes.

• Also used SQL queries as part of back end testing to extract data from various tables and to compare with the actual results on the front-end.

• Order data selected is crosschecked with the data displayed on e-cors “fall-out order management system”.

Environment: Java, ASP, ASP.Net, VBScript, SQL, XML, Quick Test Pro 8.2,LoadRunner v7.5, Test Director 8.0, Windows 2000, SQL Server 2000, and the Internet Explorer

BANK OF AMERICA Chicago IL Jan 2005 – Feb2006

QA Tester

Bank of America is the second largest bank in U.S. This project is for integration of general banking and brokerage application. I was involved in Brokerage application, Bond Desk, MF Break Point, NAO (new account opening) and service requests. NAO services offered include ability to register for a secure on-line access to accounts, verify billed and unbilled charges, perform account maintenance (such as adding a card to account access, changing a password or an e-mail address), pay credit card bills, verify Membership Rewards point balance etc. The types of E-statement are Current Billed, Previously Billed and Unbilled. In Brokerage application client analysis, Portfolio reports, financial calculators, custom groupings, quotes and markets, Research, News portal and Resources.

• Developed Test Plans from business/ Functional requirements.

• Prepared Manual Test Strategy for entire application.

• Written test cases to test the application manually in Test Director and automated using Quick Test Pro.

• Developed automated test scripts from manual test cases for Regression testing.

• Enhanced the test scripts by creating Actions, Reusable Actions and external Actions in Quick test Pro.

• Bug tracking, reporting preparation using Test Director.

• Developed Test Cases from Business and Functional Specifications.

• Performed Manual and Automated Testing.

• Responsible for creating automated performance scripts for load testing using LoadRunner to testing the performance of server.

• Did Data Migration testing by validating data in source & target DB by writing SQL Queries.

• Performed Integration, System, Functional and Regression Testing.

• Developed and executed automated test scripts using QTP for the Front-end applications.

• Closely worked with development team to define the testing criteria for Enrollment process.

• Coordinated with developers discussed issues to take timely action.

• Extensively involved in the creation of Test Data, Testing the files for Benefit Enrollment/Maintenance for different clients

Environment Test Director 7.6, Quick Test Pro /6.5/8.0/, LoadRunner7.51,Oracle,SQL, PL SQL,Java, JavaScript, HTML, DHTML, XML, and, MS Office

Jackson National Life Insurance, Lansing, MI March2003 – Dec 2004

QA Tester

Jackson National Life Insurance is one of the major insurance companies in America. This Application was developed to process various insurance requests and claims for Life Insurance. Field agents mostly use this application. Data about insurance requests and claims is collected from users and processing is done to calculate premium and claim amounts. This application was web-based which was developed in three-tier architecture

• Responsible for Writing and executing Test cases using Mercury Interactive Test Director.

Based on the requirements.

• Responsibilities for creating and executing Test plan and Test cases for user acceptance testing, functional testing, integration testing and regression testing.

• Use SQL for checking the database for written, updated and deleted of records Work closely with project stakeholders, including project manager, developers.

• Involved in the complete SDLC (Software Development Life Cycle).

Test cases, test scripts and test case summaries are prepared based on which applications are tested

• Performing analysis on the problems and track the Defect through its lifecycle, documented, tracked and verified the bugs opened in Test Director and verify the fixes.

• Record and communicate testing progress to Project Leader.

• Write Test Summary Reports at the conclusion of the test cycle.

• Regression testing on new builds for both functional and bug.

• Worked With developers to resolve technical issues and bug fixes

Environment: Test Director, Java, Visual Basic, .Net, Windows 2000 XP, Unix, SQL server, HTML

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