**** ****** *** #**

Panorama City, CA ***** Phone 818-***-****

tld3xg@r.postjobfree.com

Katharine Phillips

Work experience 8/12 – Present Gold Coast Local Extension Center Westlake Village, CA

Client Relations Manager

Oversee all parts of EHR implementation from choosing EHR vendor, telecom, hardware, and training

Help enrolled clients chose an EHR and achieve meaningful use

Create implementation plan and workflow redesign

Monitor client progress with subcontractors to ensure benchmarks are being met on-time and on-budget

2005 – 8/2012 Quest Diagnostics West Hills, CA

Clinical Decision Support (CDS) / Meaningful Use (MU) Trainer

After client has used EHR product, deliver onsite or remote Clinical Decision Support and Meaningful Use training to client

Explain the difference between CDS and MU rules

Demonstrate exactly what data needs to be entered to qualify for MU

Show client how to attest for MU, and what reports need to be run and submitted to CMS

Regional lead for other EHR trainers

EHR Implementation Consultant

Analyze physician office workflow and submit written proposal to successfully implement Care360 EHR in office

Change management throughout the entire implementation process

Train client staff either onsite or remotely on EHR functionality, specific to job function

Follow up with client to ensure long-term implementation

Senior Client Systems Installer

Install hardware and software (Care360) for client use in client’s office

Train client on web based laboratory test ordering and results and electronic prescribing software

Service software and hardware issues in client’s office

Trainer – Client Services

Train new employees on LIS, policies, SOP’s, and procedures

Train current employees on new and revised SOP’s

Create metrics and standards to measure employee performance

Technical Client Service Representative

Research client questions regarding test information and results

Call clients with alert, stat, and critical laboratory results

Contact clients for questions regarding testing orders and samples

Help Client Service Representatives research unfamiliar tests

2001 – 2005 U.S. Laboratory Brockton, MA

Second Shift Supervisor

Responsible for evening shift on phlebotomists, radiology technicians, couriers, client service representatives, laboratory technicians

Assist department managers with annual reviews

Conduct primary screening interviews

Client Service Representative

Call clients with stat and critical laboratory, and radiology results

Research service failure issues

Make appointments for routine, STAT, and timed services

Dispatcher

Dispatch phlebotomists, couriers, and x-ray technicians in three states

Monitor turn-around times for STAT requests

Make sure all STAT and timed requests responded to appropriately

Skills

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Care360 suite of products

Windows XP, Vista, 7

Education Uppsala University Stockholm, Sweden

1999-2001 Political Science

University of Montana, Missoula Missoula, MT

1997-1999 Political Science

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