Customer Service Quality Assurance
Resume:
Gregory A. King
Alta Loma, CA *****
Email: ***********.****@*****.***
SUMMARY
Manager of Global Manufacturing Operations, with strong quality assurance processes, supply chain management, engineering and customer service background. I have a proven record in fiscal profitability, skill to drive process improvements, development, and implementation of product improvements, staff training, and mentoring.
EXPERIENCE
OSI Rapiscan Systems US Operations Manager Torrance, CA
May 2010 - May 2011
Reorganized and restructured Operations of our X-Ray Screening Company, which included QA, Production, Purchasing, Safety, Shipping / Receiving and Logistics groups by implementing Lean methodologies and processes. This structured the groups with manufacturing disciplines and strategies.
Additionally, using tactical planning and forecasting we improved the company overall operating performance and profitability.
- Developed and managed annual Operational budgets
- Established performance metrics
- Instituted daily Production meeting with Production, Process Engineering, QA, Purchasing, Materials and Program Managers
- Launched cause and effect analysis to find root causes of inventory deviations
- Develop action plans that increased quality, inventory accuracy, and service
- Plan and executed cycle counts
- Daily monitored quality and inventory transaction accuracy
- Establish and Maintain Inventory handling procedures
- Via a continually improving atmosphere, gained Inventory and Quality improvements
- Worked with Supply Chain VP to negotiate better terms with suppliers
- Worked with Supply Chain and Quality group to set up supplier qualification process
- Eliminated unfavorable contracts, renegotiated with new approved suppliers saving 45% under prior costs, and improved quality and delivery performance
- Instituted daily Master Production Scheduling (MPS) meeting
- Increased production efficiencies by 75%
- Inserted quality control inspections during unit builds instead of only inspecting units at the end of the build process
- Strengthened Customer Services’ engineering capabilities
- Reduced out of box failures by 80%
- Restructured Document Control group
- Designed and setup new Lean manufacturing plants in California, Mississippi and North Carolina
- Initiated monthly meetings with sales and service units to enhance intra-departmental communications, improved monthly sales projections, and increased customer expectations and satisfaction
Premio, Inc Director of Operations City of Industry, CA
August 2006 – March 2008
Responsible for restructuring the overall Operations of this Contract Manufacturing Company, Production, Quality Assurance, and Customer Service groups improved their productivity by implementing Lean methodologies and processes.
- Strengthen Fulfillment Center Inventory Control System
- Reduced inventories by 31.5% - increased inventory turns by 50%
- Increased production efficiencies by 60%
- Facilitated overhaul of Sortation systems
- Improved on-time deliveries by 75%
- Revamped Quality Management system
- Improved Customer Service/RMA response time by clearly defining Service Level Agreements (SLA’s)
- Reviewed & analyzed customer defect data and developed action plans to reduce defects
Gregory King – Page 2
909-***-**** Email: ***********.****@*****.***
ASTROPHYSICS INC. Vice President of Operations City of Industry, CA
May 2004 – May 2005
Planned, directed, and executed Operations by defining and implementing manufacturing strategies that restructured the company’s performance, which included; revenue growth, reduced inventory, improved operating performance, improved operating efficiencies and reduced costs, also developed new products and improved customer satisfaction.
- Increased productivity over 300%
- Reversed declining revenues and profits and lead company to prominent position by re-designing product line, adding new features, and reducing product cost by one third
- Introduced two new products, which increased sales
- Reduced costs of all units and raw materials through global sourcing strategy and supply chain management
L-3 COMMUNICATIONS SECURITY AND DETECTION SYSTEMS Cypress / Long Beach, CA
August 1998 – December 2003
Director of Operations (L-3 Communications / PerkinElmer) 2001-2003
Planned, directed, and executed Operations: Human Resources, Finance, Research and Development, Engineering, Materials, Manufacturing, Testing, Quality Assurance, and Logistic Departments for this Fortune 500 manufacturing company (largest screening security company in the world)
- Managed a staff of 200 high-tech production personnel
- Identified, defined, and implemented manufacturing strategies to reduce costs, increase revenues, and improve processes and product to drive profitable growth
- Achieved or exceeded all performance objectives: generated $60 million in revenue in 2003, increased production 140% over 2002 with a 22% reduction in labor
- Reduced production line problems and applied Lean Manufacturing methodologies, which organized the shop floor, increased production, and reduced delivery time
Test and Manufacturing Engineering Manager (PerkinElmer) 1999-2001
Manager of Technical Services for Research & Development (EG&G Astrophysics) 1998-1999
EDUCATION
AMERICAN INTERCONTINENTAL UNIVERSITY (AIU) Los Angeles, CA
B.A. Degree in Business Management (projected completion date: January 2013)
Training Technologies College, Ontario, Ca (A+ Certified)
MARIN CITY COLLEGE/CONTRA COSTA COLLEGE/BAY AREA PERALTA COLLEGE
Business Administration, Public Speaking, Computer Sciences
CORPORATE MANAGEMENT TRAINING PROGRAMS:
Strategic Leadership and Management Leadership and Organization Review for Managers
Finance & Accounting for Non-Finance Managers Six Sigma for Managers
Lean Manufacturing and Best Practices WMS Systems Team Building and Team Leadership
Program and Project Management OSHA
SPECIAL SKILLS
Computer literate: Microsoft Office, Microsoft Networking
Volunteer Experience
Rancho Cucamonga Public Library Rancho Cucamonga, CA
June 2005 – present
Responsibilities: Teaching Business Management Skills classes
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