Quality Assurance Data

Kenneth K. Tanui

**** * *** ****** *** ***

Overland Park, KS 66212

816-***-**** | ********@*******.***

OBJECTIVE

Undertake challenging role within information technology sector as Business Analyst, Database Administrator, Software support staff, and a foster security of both internal and external data. I am a team builder who has demonstrated functional and technical skills that necessary in meeting the changing needs within information technology sectors.

COMPUTER EXPERTISE

Deployment: Mass Deployment of Windows XP using Remote Installation Services

Programming languages: Java, Hypertext Markup Language (HTML), C, Pascal and D-Base. Familiar with C++, Visual Basic, SAS

Software: Windows 2000, Windows Server 2003, Windows Server 2008, Windows XP, Windows Vista, Windows 7

Programming languages: Java, Hypertext Markup Language (HTML), C, Pascal and D-Base. Familiar with C++, Visual Basic, SAS

Data Base Management: MySQL (Open System), Standard Query Language (SQL) 6.5/7.0/2000/2003/2005/2008, Microsoft Access, Business Objects Crystal Reports XI/2008, Dashboards, Oracle 8i/9i /10g, JAVA, J2SEE, JavaScript, Hypertext Markup Language (HTML)

Business Analysis, System Analysis, Business Support Designed Projects and Problem Solving Tools: Proficient with Microsoft Office Project, MS Visio, MS Office Suite, SmartDraw, Visible Analyst, System Development Life Cycle tools (CPM, PERT, GANTT Charts, RAD, DFD, ER), Requirements gathering, Use Cases, Customer Technical Support, Quality Assurance, Disaster Recovery and Maintenance Processes

Operating Systems (OS): MS-DOS, Windows 3.1, Windows for Workgroups, Windows 95/98/Millennium/XP/Vista/7, UNIX, Windows NT 3.51/4 Novel Netware

Protocols: TCP/IP, IPSec, IPX/SPX, NetBIOS, File Transfer Protocols (FTP’s), SMTP

Networking Experience: TCP/IP Configuration, TCP/IP Trouble Shooting, IPSec Configuration, FTP Tools, SMTP mail configuration, Internet Mail Routing, Protocols, Network and Routers Configuration

PC Experience: Software Installation, Hard Drive Partitioning, Memory Upgrades, Network Cards Installations, Maintenance, Repair and Trouble Shooting

Information System Security: Deployed System security tools using Firewalls, IPSec Protocols and FTP

PROFESSIONAL EXPERIENCE

DATA ANALYST / IT BUSINESS ANALYST – Truman Neurological Center (Representing Skyline), KANSAS CITY, MO – (April 2009 - Present)

• As a Business Analyst, I support the leadership team with determination of system request requirements, data consultation, data gathering, and data analysis.

• Used advance tools of requirement gathering such as Joint Application Development (JAD) sessions and utilized prototypes in demonstrating system behavior

• Responsible for creation of UML Diagrams such as Use Case Diagrams, Activity Diagrams and Sequence Diagrams

• Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s) and other system development modeling tools.

• Ensured that to-be systems complied with System Development Life Cycle (SDLC) policies and guidelines, Prepare Business Requirements

• Undertaking detailed analysis of sample data provided by customers in order to develop project specifications, map customer data to style sheets, produce initial prototypes, and forecast resource requirements;

• Engineering the data conversion process for customer projects, including establishing timeframes and cost parameters, based on the data analysis

• Performed roles of retrieving raw data, sorting, analyzing complex data structures, coming up with creative solutions and generating reports to monitor strategic initiatives

• Effectively access databases and use database query tools, utilize business objects and reporting tools such as Crystal Reports Versions 10/XI/2008, Excel Query, OLAP & OLAP Tools and technologies, Microsoft Analysis Services, Statistical Reporting tool (SAS)

• Conducting research and performing data validation from unusual data trends so as to ensure quality, accuracy, justification of data, simplifying reports using dashboard tools

• Prepare various reports used to review actual performance against expected performance after a change

• Monitoring progress and maintaining responsibility for delivering data reports on time and on budget

PROJECT COORDINATOR - H & R BLOCK, KANSAS CITY, MO – (October 2008- February 2009)

Digital Technical Solutions (Contracted by WSI):

• Responsible for testing and troubleshooting of Taxcut digital tax preparation software

• Advanced skill set dealing with the set up, configuration, security and deployment of digital tax preparation software

• Resolving escalated client technical support cases

• Access issue resolution surveys

• Identify client frequent technical issues, research for probable resolutions and upload resolutions for review

• Creating detailed documentation on each client served and escalating cases that required further research and follow ups.

TANGO PROJECT COORDINATOR - H & R BLOCK, KANSAS CITY, MO – (May 2006 – July 2008)

• Responsible for testing, installation, configuration and troubleshooting of Tango preparation software.

• Providing technical support to end-users via chats, voice and e-mail correspondence

• Responsible for the evaluation, supervision and mentoring of junior staff

• Resolving escalated client technical support cases

• Compiled data repository used to determine client needs necessary for management sales predictive decisions

• Created of detailed documentation on each client served and escalating cases that required further research and follow ups

COMPUTER SCIENCE TUTOR/ LAB TECHNICIAN: PARK UNIVERSITY, PARKVILLE, MO - (August 2005- May 2006)

• Tutored sophomore students and helping them to understand Java programming skill as advised by senior professor

• Testing practice coded programs generated by sophomore students

• Responsible for keeping track of functionality of computers within the computer lab. Other tasks included installing and configuring printer settings

MARKETING SYSTEMS ANALYST STAR INTERN: TIME WARNER CABLE, KANSAS CITY MO - (May 2005- September 2005)

• Managed databases using SQL and Microsoft Access

• Managed the automation of databases using Visual Scripting tool

• Generated integrated reports that supported business strategic plans

EDUCATION

Park University, Parkville, MO 2007- 2010

• Masters in Public Administration (M.P.A), Management Information Science

• Thesis: Project Management in mid-level matrix organization

• Graduated with honors

Park University, Parkville, MO 2004-2006

• B.Sc. in Computer Science and Networking

• Graduated with honors

University of Nairobi, Nairobi, KE 1992-1996

• B.Sc. Mathematics and Physics

• Graduated with honors

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