Customer Service Representative

Tina Phillips

***** ******* *** *****

281-***-**** (home)

*************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile • More than 6 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using both and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT Dataram, excel, PowerPoint.

• Ability to train, motivates, and supervises customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Synopsis of Achievements • Operated Childcare for 5 years,

• Achieve Director and CDA Certificate

Employment Comfort Zone Childcare 2005 - Present

Customer Service Representative

• Managed two employees

• Quickly and effectively, solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

• Filing documents as per the requirement of the office

• Making copies of the documents as assigned

• Answering and receiving phone calls.

• Assisting the concerned authorities in matters related to preparation of annual reports, files weekly reports Parents monthly newsletters.

K&E Enterprise 2002 - 2003

Client Support

• Sending faxes in matters related to the office jobs and related works.

• Works of daily errands, that include handling communications with post office, bank etc and providing stationary staples.

• Monitoring the order supplies related to the office.

• Maintaining and organizing the paper and electronic documents.

• E-mail and internet programs

• Skilled in computer related functions of MS work, excel and other software

Education Cleveland High School

Cleveland Texas 77332 1989

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