Sales Project Manager

Della A. Smith, PHR, MBA

***** *** * * #*** Sugar Land, TX 77498

Cell 713-***-**** Email: **************@***.***

OBJECTIVE

Seeking a challenging position where I can apply my skills and knowledge to help in achieving the organization’s goals.

PROFESSIONAL EXPERIENCE

9/2010 – 7/2011 Ceridian Employer Services Houston, TX/Virtual

HRIS Client Relationship Manager

• Lead process improvement efforts to ensure optimization of HR, Payroll and Benefit processes.

• Promoted and demonstrated products including HR/Payroll Products, SumTotal LMS, and Successfactors.

• Managed project plans ensuring appropriate resource allocation.

• Advised on HR best practices and HR Operations

• Advised on cost drivers, waste and inefficiencies associated with poor workforce planning and/or process.

• Identified and uncovered opportunities for process efficiency regarding payroll practice (i.e. acumen, process, audit, reporting)

• Worked with Human Capital processes including performance management, succession planning and compensation planning.

• Uncovered critical elements revolving around workforce planning, talent management, acquisition and HR transformational opportunities.

• Worked with process owners to close the gaps within their areas.

• Uncovered sales opportunities and attain quota to increase sales penetration and profits with assigned accounts.

• Conducted regularly scheduled on-site customer visits to monitor and improve the account status and customer satisfaction.

• Achieved 100% client retention with effective relationship management and process improvement.

2/2008 – 9/2010 Automatic Data Processing Houston, TX/Virtual

Sr. Instructional Designer/ LMS Administrator

• Conducted needs assessment to determine the appropriate training for desired audience.

• Project manager for detailed training projects working with developers, designers, editors, and SMEs.

• Administrator for training design software including Angel LMS, SABA and QuestionMark Perception.

• Used the ADDIE model to build training programs.

• Created training programs, study guides, and tests for new and existing employees.

• Interviewed Subject Matter Experts (SME’s) from various areas including Sales, IT, Product Managers, and Senior-level Management.

• Designed and developed instructor-led, self-study, web-based, and blended learning solutions for products such as Cornerstone OnDemand.

• Lead change management efforts to prepare employees and leadership for company reorganization.

• Developed and maintained course materials including instructor guides, participant guides, eLearning, train-the-trainer materials, job aids, evaluations, and certification tests.

• Ensured the lesson objectives were accurately prepared and met the needs of the intended audience.

• Developed training metrics with Crystal Reports of training results and patterns.

11/2004 – 2/2008 Automatic Data Processing Houston, TX/Virtual

HRIS Business Sales Consultant

• Partnered with Quota Carriers to provide technical sales support for all NAS prospects and clients in the areas of ADP HR/Payroll sales solutions including Cornerstone OnDemand

• Managed relationships with multiple levels of prospects to develop coaches and ensure a successful sales process.

• Performed needs analysis with all levels from CEO to end users.

• Created visual maps of current system compared to proposed system.

• Coordinated sales transfer to implementation to ensure a successful process.

1/2008 - 7/2010 mPrint Creations

Owner / Technical Service Provider

• Planned, wrote and edited technical user manuals for a variety of software users.

• Provided technical writing and instructional design services.

• Developed Websites using Wordpress and HTML.

• Planned Social Media Marketing Strategies for growing small businesses.

• Created Graphic Designs using Photoshop and Illustrator.

• Customized audio and video editing for professional presentations.

12/2003 – 11/2004 Igloo Products Corp Houston, TX

Human Resources Generalist/HRIS Analyst

8/2002 – 8/2003 NextiraOne Houston, TX

Sr. HRIS Analyst

4/1998 - 4/2002 Ceridian Employer Services Houston, TX

HRIS Training Manager

EDUCATION & TECHNICAL TRAINING:

Masters of Business Administration - Human Resources •Walden University •Completed 2008

Bachelors of Business Administration - Administrative Services Management/HR •University of Houston-DT •Completed 1996

McGraw-Hill Course: Organizational Development

TECHNICAL SKILLS

Microsoft: Word, Excel, Access, Publisher, Visio, PowerPoint, Outlook, Live Meeting, Project

HR/Payroll: Cornerstone OnDemand, Successfactors, ADP Enterprise HR, PayForce, Virtual Edge, HR Anytime, ADP GL, HPW

Adobe: Photoshop, Dreamweaver, Illustrator, Fireworks, Flash (editing only), Acrobat

Video/Audio: Adobe Captivate, Camtasia Studio, Audacity

Reporting: Crystal Reports, Reportsmith

Learning Management Systems: Angel, Blackboard, SumTotal, Successfactors, SABA, Cornerstone OnDemand

Content/Customer Management Systems: Salesforce.com, Memberclicks, Wordpress

Databases: SQL Server, Oracle, SharePoint

CERTIFICATIONS

Professional Human Resource Certification 2002; Certified Payroll Professional Certification 2005; Life & Business Coach Certification 2010; Social Media Marketing Certification 2008, Master Certified Profe

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