Customer Service Manager

***** ******* **. #**** ∙ Houston TX ***** ∙ Phone 832-***-**** ∙ ***********@****.***

Ana Valdez

SUMMARY

Often recognized for outstanding customer service, I have excellent leadership and organizational skills that have been obtained through many years work experience and education. I possess excellent problem solving skills obtained from resolving customer questions or concerns in various situations. I am knowledgeable of Microsoft software such as WORD, EXCEL, and POWERPOINT. My goal is to work with a company that will allow my analytical and organizational skills to be used to their maximum potential. I am a bilingual individual (Spanish) with a background in Business Management

EXPERIENCE

January 2009 – August 2010 Ross Stores Houston, TX

Customer Service / Cash Office / Front End Supervisor

• Greets and responds to all customers in a courteous and friendly manner. Ensures proper merchandise presentation.

• Operates cash register in accordance with policies and procedures. Maintains a clean work area at all times.

• Provides excellent customer service according to the Star Service program guidelines.

• Balanced all tills within the time frame allowed. Also filled all paperwork for the previous day’s transaction.

• Assisted manager with all merchandise promotional events which includes arranging all merchandise to corporate specifications and daily arranging the stores merchandise in various departments and also replenished merchandise on the sales floor.

• Supervise employees and ensure that they are completing transaction and other functions according to corporate specifications.

March 2003 – September 2010 Prosperity Bank Houston, TX

Item Processing Clerk

• Reconciling transactions against source documents.

• Reviewing the transaction reconcilement form for accuracy.

• Completing an additional reconcilement form for balancing the trial balance and other report totals to the general ledger.

• Maintaining adequate suspense account, rejected, and holdover item control processes

• Returning forged, dishonored, or otherwise invalid items within time limits specified by the Uniform Commercial Code, clearing house associations, and federal rules and regulations

• Auditing to ensure the control environment remains effective and appropriate

• 10-keyed all account number data on checks all checks.

• Copy and scan legal documents

• Filling

• General clerical duties

July 2002 – February 2003 Fiesta Mart Houston, TX

Courtesy Booth Clerk

• Provided outstanding customer service while cashing customers’ checks.

• Inform customers about other services offered such as money orders, bill pay, and Ticketmaster.

• Count till at the end of the shift.

January 2000 – March 2002 Bank of America Houston, TX

Proof Operator

• Processed work on an NCR machine.

• Encoded the Micro line of the check including dollar amounts.

• Traveled to perform job functions as instructed by employer.

October 1998 – January 2000 Wells Fargo Bank Houston, TX

Proof Operator

• Encoded all incoming work on an NCR machine, such as account number, bank number and check amount.

• Gathered final balanced tape and sign off on it.

• Ensured that all work was correctly encoded.

January 1996- October 1996 EDS Houston, TX

Proof Operator

• Preformed deposits on an NCR machine.

• Maintained quality standards and met deadlines.

• Retained an open line of communicated with management.

EDUCATION

Presently attending Houston Community College Major: Business Administration

2009 Obtained a Certificate in Business Management

2010 Will obtained an Associate Business Administration

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