Customer Service Representative

Brittany Corbett

*** ******** **** ******, ** ***35 440-***-****

Goal

• To gain a position with a progressive company that will provide an opportunity to be part of a dynamic team.

Experience

Customer Service Representative Teletech

• Customer Service Representative for T-Mobile through Teletech. Responsibilities included working with customers in areas of Troubleshooting, Billing (questions and changes), Account Maintenance, and Sales.

Student Employee of the Office of Annual Giving at The Ohio State University

• Activities included calling alumni in an attempt to reconnect, updating personal information, and soliciting donations.

Au Pair

• Responsibilities included caring for two children by making meals, supervising homework and leisure activities including swim time and providing tutoring assistance for a dyslexic child in reading.

Student Editor

• As a member of the high school newspaper, The Innocent Bystander, responsible for writing articles, making layout decisions, printing and editing writers’ work.

Volunteer Work

• Easter Seals

• Harvest for Hunger (food bank)

• The Women’s Book, Women’s Collective.

Skill Summary

Professional skills:

• Microsoft Office (Word, Publisher, Powerpoint)

• SmartCall software

• T-Mobile internal software programs

• Service to Sales certified by T-Mobile

• Basic Spanish (5 years + trip to Spain)

• Type approx 65 words a minute

• Editing / proofreading

Personal skills:

• Highly motivated and reliable.

• Excellent verbal and written communication skills

• Detail oriented with the ability to multitask

• Ability to learn quickly and use new knowledge accurately in a fast-paced environment

Education

The Ohio State University, June 2011

• B.A. in English, minor in Women’s Studies

Open Door Christian School, June 2007

• Awards: Top Ten Senior, English Departmental Award, Perfect Attendance, Honor Roll.

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