Customer Service Engineer

Objective:

Seeking a help desk support position with career growth opportunity towards System Administration & Engineering

Summary:

More than two years of information technology support experience, specializing in the support of infrastructure technology implementation involving MS Back Office Products.

An experienced technical professional works well in fast pace environment. Technology enthusiast; Team player; Excellent customer service skills; Trilingual; Perpetual learner.

Information Technology Experience:

Desktop: Windows 2000 /XP/Vista/7

Server: Window 2000/2003

MS SQL 2005, MS Exch 2003

VMWare ESX4.5,

Active Directory

Network: DHCP, DNS, TCP/IP

Hardware: HP, Dell, IBM, Laptop, Cisco Switch Productivity SW: MS Office 2003/XP/2010

MS Outlook

Desktop Utilities: Symentec/McAfee HiJackThis, Acronis Adobe, TeamViewer,

HD Support: Track-IT

Experience:

Appfiniti Inc. Aurora, IL

Support Engineer March 2010 - Todate

• Provide on-site and remote support to small business in western suburbs and home based businesses

• Install new OS for Desktops and Servers. Install new application SW; map drives etc.

• Configure networking based on TCP/IP. DHCP/Static. Configure local and network printer. Download, Install and update drivers.

• Setup new offices for networking. Cabling RJ45 and RJ11 jacks and patch panels.

• Configure wireless and wired routers and switches. Setup UPS, Smart Boards & Projectors, Phones, External Network and USB Drives. Setup new mobile phones for corporate email.

• Clean viruses; format HD and restore images.

• Create new window VM host machines.

• Create new users in AD and exchange. Create shares, manage permissions.

• Use Terminal Service and TeamViewer for troubleshooting and support.

• Maintain and manage all the tickets using Track-IT system, escalation and closing of tickets and develop knowledge base.

• Trouble shoots hardware issues and minor repair of printers, servers and desktops.

• After service phone call support to end users.

Education:

Bachelors of Science in Biology (3rd year) [2006]

University sidi Mohamed benabdellah ,Taza ,Maroc

Certificates: A+ and MCP (in progress)

Languages: French, English and Arabic

Sql server 2008 Training

References: Will be provided upon request.

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