Active Directory Quality Assurance

MARLON APPLETON

**** *********** **, ****** ****** FL 33545 • **************@***.*** • 813-***-****

SUMMARY

Self-directed and highly-motivated Information Technology specialist with extensive experience and successful track record established with global, world-class firms in the financial services and entertainment industries. In depth knowledge of technical expertise includes engineering, network administration, messaging support, helpdesk support, and escalation support in a broad range of network settings including small and large-scale, complex enterprise environments. Responds rapidly to changing priorities and delivers services with an unwavering commitment to excellence and customer satisfaction.

CORE COMPETENCIES

Project Leadership

Planning & Organization

Cross-Functional Collaboration

Research & Analysis

Data Analysis & Reporting

Customer Support

Quality Assurance

Process Improvement

Change Management

IT Infrastructures

Problem Solving

Technical Support

KEY TECHNICAL SKILLS

Connectivity & Hardware: Exchange Server/2007, Lotus Notes, Domino server, Norton Antivirus, Dell desktops/laptops, Toshiba laptops.

OS & Enterprise Apps: Windows 2000/2003/2008 Server, Symantec, Proxy Server, Terminal Server.

Technologies: RAID, SCSI, UPS, Active Directory, DNS, WINS, DHCP, RIS, Remote Desktop, IIS, Light Unix/Linux/AIX.

Desktop Technologies: Windows 2000/2003/XP/VISTA, Microsoft WORD, Excel, Access, Power Point, Visio, Internet Explorer, Mozilla Firefox, Scanners, Desktop and Networked Printers.

Certifications: CompTIA, Network+, CompTIA, Security+, MCP-TS: Windows 7 Configuration, TS: Configuring Windows Server 2008 Active Directory

PROFESSIONAL EXPERIENCE

Symantec

Heathrow, Florida May-2012 – Present

Technical Support Engineer

Provide technical support for all current releases of Netbackup. Troubleshoot status code errors for backup and restore issues utilizing: operating systems (Windows server 2003 & 2008, Linux, Unix, and Oracle) and all Netbackup dependent related products such Microsoft Sharepoint, SQL, Exchange and Lotus Notes. Utilize Cisco’s WebEx remote software to remote into customers computers to determine why Netbackup is not operating. Recreate problem in a testing environment to determine root cause of issue.

Bank Of NY Mellon (Consultant-Modis, INC) NYC, NY November-2010-August 2011

Lotus Notes Administrator

Provide broad technical services including implementation, troubleshooting and 2nd/3rd level escalation support to various professional and corporate clients of Bank of New York Mellon. Maintained Lotus Notes servers, assisted users utilizing Blackberry devices and Outlook client, and resolved mail routing issues on the network. Additionally, reset Blackberry accounts, granting access to Lotus Notes Technologies administered included firewalls, and servers, Windows 2003 & 2008, Exchange Server, Lotus Notes, Active Directory, Remedy, Peregrine, DNS, DHCP, VPN, AIX, Right fax, and among others. Monitored and updated tickets in queue. Researched technology issues and created documentation to record findings.

Amerilife (Consultant – Insight Global, INC) - Clearwater, FL

IT Support Sept-Nov 2010

Provide general IT support to end users. Reset Active Directory user accounts and Exchange accounts. Image PC’s and laptops. Provide remote support using Team Viewer and CISCO VPN Anywhere remote software. Work on IT projects as assigned. Provide first, second, third level support to the user community. Assist users utilizing iPad, iPhone, and Blackberry devices and Outlook client, and resolved mail routing issues on the network. DNS, DHCP, VPN

JP MORGAN CHASE, Tampa, FL Jul-1999-Oct-2009

Lotus Notes/Exchange Administrator

Provided broad technical services including implementation, troubleshooting and 2nd/3rd level escalation support to various professional and corporate clients of JP Morgan Chase. Maintained Lotus Notes and Exchange 2007 servers, assisted users utilizing Blackberry devices and Outlook client, and resolved mail routing issues on the network. Additionally, reset Blackberry accounts, granting access to Lotus Notes and Exchange accounts, but not limited to using Quest Active Roles management tools to provide support. Technologies administered included firewalls, and servers, Windows 2003, Exchange Server, Lotus Notes, Active Directory, Remedy, Peregrine, DNS, DHCP, VPN, Right fax, and among others.

• Key contributor to migrating 200,000 enterprise users from IBM Lotus Notes to Exchange 2007.

• Managed change management for the groupware team. Approved changes, created reports and ran the change management weekly meetings.

• Monitored the Lotus Notes and Exchange server environment but not limited to administrating a messaging network infrastructure which required supporting a fast-paced 24x7 (On-Call) enterprise environment with mission-critical messaging infrastructure.

• Oversaw special projects including managing mail file migrations as needed, transitioning files to the messaging network.

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BANKERS TRUST, New York, NY 1996-1998

Network Administrator (SLN)

Served as senior member of a global team of 16 LAN/WAN/e-mail messaging Engineers providing end to end enterprise level LAN/WAN/ e-mail messaging solutions. Primary responsibilities included deploying Lotus Notes databases, creating, deleting, renaming and modifying user ids, but not limited to implementation and troubleshooting between vendors networks to connect Lotus Notes groupware networks. Monitored the system logs, disk space usage, release dead mail, troubleshoot replication and mail routing issues, modify access control list/mail groups, relocating user mail files, as well as train new staff.

• Oversaw special projects including leading the migration of a multi-domain infrastructure to one domain including engineering of network and file permission, and providing expert support to 2nd level to resolve Lotus Notes and Outlook client issues, as well as resolving Web e-mail client issues.

• Provided mission-critical support of enterprise messaging infrastructure for more than 15,000 clients.

• Installed and configured server and desktop software for the back office line of business.

SONY MUSIC ENTERTAINMENT, INC., New York, NY 1991-1996

LAN Specialist

Provided broad consulting on the design, implementation, support and troubleshooting of enterprise environments ranging from PC and LAN, network, software, and hardware issues. Supported the creation of software/hardware standards and upgrades for the various divisions within Sony Music Entertainment.

Accountable for 2nd level technical support and coordination on various issues relating to the company’s e-mail messaging, PC, and LAN network.

• Led installation, configuration, and repair activities for resolution of numerous IT projects throughout the Sony Music Entertainment network environment.

• Collaborated with vendors to install specialized server and software and management of various technology rollouts.

• Monitored LAN and WAN related issues using Synoptics Lattis Net equipment to diagnose network issues.

• Partnered with IBM Network vendor for communication IDNX problems, assisted users with all problems related to PC and mainframe network, and monitored network response time using Netview.

EDUCATION & PROFESSIONAL DEVELOPMENT

B.S. - Cyber Security, Information Assurance, Utica College

Additional Professional Training:

Six-Sigma, Project Management, LAN, Exchange, MS Windows

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