Manager Customer Service

WILLIAM L. BECKLEY

*** ******** ***

Ponte Vedra Beach, Fl 32082

Telephone: 904-***-**** *****@***.***

Summary

Performance driven professional Production Specialist with substantial experience in a broad range of production positions including Production Supervisor and Operations Manager. Highly skilled at increasing production while decreasing cost through exceptional strategizing. Utilizes a pro-active management style, leading by strong positive example. Goal orientated and performance driven with strengths that include analytical abilities with the vision to design, develop and implement successful plans of action in order to meet and exceed bottom line corporate objectives. Consistently demonstrate exceptional technical knowledge and sound decision-making abilities while adhering to the highest standards of professionalism.

Professional History

TCI Tire Centers, LLC a wholly owned subsidiary of Michelin North America, Norfolk, Virginia

Plant Manager, May 2007-May 2009

Manages the daily operations of the plant (performance, costs, quality, safety, etc) Assures the facility is in complete compliance with MRT franchise requirements, all TCI policies and procedures, and federal and state agency laws and regulations. Participates as a member of the Manufacturing Leadership team, with responsibility for divisional related projects and processes.

Safety: Continually identify risks to personnel , equipment and product and implement solutions so down time is minimized and injuries to workers are avoided.

Quality: Conduct daily audits and support the annual MRT facility audit to achieve best in class product and service quality results. Assure delivery commitments are met.

Productivity: Manage the material/equipment/operator process to continually improve the units.

Staffing: Assure adequate manpower for forecasted demand with effective selection, coaching/training where necessary, disciplinary actions. Manages and directs team functions with little or no direct supervision. Strong conflict resolution and decision making skills. Extensive experience in training and coaching employees.

Profit and Loss: Manage the operational elements of retread manufacturing to generate a positive OI and EBIT. Report performance against weekly and monthly goals.

Warehouse and Distribution Center: Schedules all freight shipments. Manages raw material and finished goods inventories. Provide cycle counts. Maintain accountability for meeting and exceeding customer orders and inventory accuracy.

Maintenance: Implemented company preventative maintenance program on all production equipment as well as all support equipment.

Atlantic Paper and Foil (Thomaston, Georgia)

Thermoforming Department 2006-2007

Production Supervisor

Safety: Insured all Safety rules were followed at all times.

Quality: Worked with Plant management to improve customer satisfaction and quality. Improved Order fill rates and on time shipments.

Productivity: Increased production output by 50% by improver preventive maintenance practices and improved quality.

Staffing: Trained all operators on standard operating procedures and how to perform minor machine adjustments. Trained all packers on standard operating procedures and how to document all results.

Solo Cup Company (Conyers, Georgia)

Thermoforming Department, 2002-2006

Night Thermoforming Production Supervisor

Safety: insured all safety rules and procedures were followed. Performed and documented monthly safety training. Performed weekly safety audits. No OSHA recordable accidents.

Quality: Insured all quality standards were met on a daily basis. Performed daily quality audits. Provided training to all employees.

Production: Maintained production standards on all equipment every day.

Special projects: Lead 5-S Project on color change over times/ material loss.

WinCup Corporation (Stone Mountain, Georgia)

Special Projects Manager, 1996-2001

• Redesigned facility decreasing spending by 3 million per year

• Improved quality rating for McDonalds from D to A supplier

• Substantially lowered turnover, absences, accidents and improved employee moral.

Special Projects

• Redesigned Facility plumbing , Finalized installation (plumbing expansion and machine installation)

• Tied Two utility/processes together reducing operational costs.

• Made recommendations for air quality permit requirements, maintained all data

• Developed training programs, operations process, preventative maintenance programs

• Oriented and trained new operators

• Accurately maintained department books and MSDS files

• Coordinated and performed Mock OSHA inspections

• Moved an off line printing process to an in line process reducing head count by 20 employees.

Operations and Plant Management

• Managing P&L for three plants, directing three Plant Managers, seven Department heads

• Review production reports, evaluating daily operations, conduct meetings

• Troubleshoot all mechanical process and production problems.

• Daily inspections of all equipment and processes.

• Manage efficient production flow.

Handi-Kup Company (Jacksonville, Florida)

Plant Manager, 1980-1996

Safety: Reduced overall accidents through safety awareness programs .

Quality: Improved overall quality through improved accountability, Machine and process upgrades.

Production: increased productivity From 45% to 110% through accountability, training, machine

and process improvements.

Maintenance: Trained plant maintenance personal on all aspects of boiler, compressor, process pumps and piping requirements, water softeners, and material processing and distribution.

Excellent references will be furnished upon request

Profit /loss: Took facility from the highest cost per case in the company to the lowest cost per case.

• Re-Plumed facility, designing/implementing with minimal downtime

• Greatly reduced operating costs by prototyping new machine

• Reduced scrape from 4% to 1.5%

• Replaced two one hundred horse boilers with three, two hundred horse Cleaver Brooks boilers.

• Installed two 150 hp air compressors.

• Added 45 production machines to the facility

• Installed one twin 400,000 grain water softener.

• Facility earned three major corporate awards:

o Best Energy Reduction

o Most Improved Safety

o Customer Service/Packaging

Specialized Training

Hands on Kaizen-5S-Qualpro (using SPC) James River (Total Quality)

Zenger Miller (Train the Trainer) Managing Safety Programs (DuPont)

Continuous Improvement Process-Building Individual and Group Effectiveness

Computer Skills

Windows, Microsoft Word, Excel, Outlook, Internet, Web, E-Mail

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