Customer Service Quality Control

Joshua C. Mucha

**** ***** *** ****

Garfield Hts, OH 44125

*******@*****.***/216-***-****

PERSONAL BACKGROUND

A highly motivated and determined individual with a proven above average work ethic. Eager to learn and excited to demonstrate by going above and beyond any and all standards and requirements. Passionate, diligent and devoted to all objectives, duties and details. Team leader and motivator with outstanding communication skills, problem solving abilities and attention to detail. Positive attitude at all times with proper perspectives even when faced with negative, challenging or difficult situations and circumstances.

PROFESSIONAL BACKGROUND

The Robbins Company, Solon, Oh 04/12 to 07/12 *temporary position*

Job Warehouse Lead, Receiving/Order Pulling/Inventory

*Receiving of all parts from various vendors.

*Lead of order pulling/planning dept..

*Handeling of product using various tow motors/forklifts

*Cycle counts, Inventory controll and organization of orders pulled

*Determining order priority.

*Driving of 24' box truck making deliveries of parts.

Stock Equipment, Chagrin Falls, Oh 08/11 to 02/12

Stock Room Utility Worker/*Temporary Position*

*Shipping and receiving with UPS and FedEx systems.

*Loading and unloading of truck shipments and deliveries.

*Stocking various products according to part numbers and locations.

*Identification and inspection of products.

*Working with MAP computer program.

*Carpentry work in a cross training program. Making crates, skids and pallets.

Pilot Freight Services, Highland Hts, Oh 01/09 to 08/11

Department Lead, Warehouse

*Shipping and receiving of Philips M.R.I. systems.

*Quality control, inventory levels, system inspections and process improvements.

*Training, interviewing, hiring and terminations of contract/temporary employees.

*Tow motor certification with constant work details using various tow motors.

*Loading and unloading of multiple trucks with part verifications and proper stocking and storage per F.D.A. and OSHA standards.

*UPS and FedEx shipping and receiving.

*Data entry of all M.R.I. systems regarding specific specs and regulations domestic and international.

Ohio Security Systems, Bedford, Oh 06/05 to 03/09

Security Guard

*Check points of employee verification and inspections of specific work details.

*Camera control and video surveillance.

*General security details of a large construction zone and all contractors working on site.

*Assisted in any operation where the company needed.

*At a different site, performed the same basic details and duties for a Law Firm.

Tops Grocery, Macedonia, Oh 01/02 to 03/05

Supervisor

*Set up all cash registers for daily operations and transactions.

*Bank deposits, cash balancing and verification.

*Daily objectives for all front end employees.

*Scheduling, customer service and assistance of various daily objectives.

*Interviewing and training of all new hires.

*Various paper work including employee reviews.

*Process improvements and all details of front end organization and order.

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