Customer Service Engineer

Location:

Schenectady, NY

Salary:

40,000

Posted:

June 01, 2011

Contact this candidate

Resume:

Neil J. Ochal

Cell Phone: 518-***-****

Home: 518-***-****

E-mail: ****.*******@******.***

*********@*****.***

OBJECTIVE ______________________________________________________________________________

To utilize my thorough knowledge of computer science, leadership abilities and experience in the Information Technology/Engineering field to best serve my employer’s needs.

PROFESSIONAL EXPERIENCE ____________________________________________________________

Saratoga Casino and Raceway Dec 2010 - Present

IT Specialist Technician

Duties Include:

• Installation, Configuration and troubleshooting of Workstation, Laptop, Printer, LAN Network, Cell Phone, Phone system and TV’s for 600+ User’s in Various Departments.

• Administration of:

- Active Directory/Domain Management in Windows Server 2008 R2

- Microsoft Exchange Server

- Kaspersky Anti-Virus

- Barracuda Internet Filter

- Ihammer Email Filter

- Avaya Phone System’s

- MagicInfo TV console

- Micros 9700 Enterprise Management Console

- ManageEngine ServiceDesk Plus

- Toner inventory and relationship with Vendors

- Distribution of Cell phones. Ie. Blackberry, IPhone

• OS - Win 7 Professional

- Win XP Professional

- Windows Server 2003/2008

- Mac OS X Snow Leopard

• Software: - Microsoft Office Suite 2003, 2007, 2010

- ReqLogic

- Casino Market Place

- Norton Ghost 9

- Great Plains 9

- Global Payments

- Blackberry Desktop

• Network: - PuTTY Configuration.

- Toned, Created and Troubleshoot Cat5/6 cable issues.

• Desktop Support/Phone Support

- Remote into User’s PC, Shared folders and Server’s

- Imaged PC’s

- Installed and configured various software

- Map Network drives

- Installed and Maintained all network printer and copiers

- Inventory of all workstation, laptop, copier and printers on property

- Creation of documentation on Software configuration

• Company College On-line course completion:

- Management and Maintenance of Windows 7 Client Systems

- Planning for Windows 7 Deployment

- Installing, Upgrading and Migrating to Windows 7

- Configuring Rules. Alerts and Junk E-mail Settings in Outlook 2007

- Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon

Saratoga – Schenectady Gastroenterology Associates March 2010 – Dec 2010

(Layed off due to lack of economy)

IT Support Specialist

Duties Include:

• Support 80+ Users, 3 different sites

• Trained/Experience in ProVationMD, SSIMed, EMRge, Medical Manager, Appointment Scheduler

• Telephone Systems Inter-Telephone

• Citrix - Presentation Server Console; XenApp

• Virtual PC, VMWare

• Windows Server 2008/2003

• Windows 7, XP Professional

• Creation of Documentation’s for Imaging PC's and installation of Software

• Dell/HP Printer's, scanner, and faxes

• Active Directory

• Remote Desktop, VNC

• Maintaining Print Server

• Experience in SQL database queries, SQL Server 2008

Fire Security & Sound Inc. - East Greenbush, NY

(Layed off due to lack of economy) December 2009 – March 2010

Engineer/IT Specialist

Duties Include:

• Resolved all IT issues including Networking Printer's, Setting up Email accounts, Re-imaging PC's, and Installation of various Software: Microsoft Suite, Access

• Designed Floor Plans with AutoCad

• Researched/Wrote Submittals for clients.

• Skilled in reading Blue Prints.

• Programmed and Networked various Card Access, CCTV, Sound System

St. Mary’s Hospital – Amsterdam, NY (On Contract) March 2009 – Dec 2009

Level 3 Desktop Support/Technician

Duties Include:

• Nightly tape backups.

• Support for Two Hospitals; Seven clinics; 1000+ users

• Refreshment Deployment of PC, Printer’s and Flat screens

• Creation of Images for PC’s

• Hardware Technician for PC, Laptop, Printer, Scanner and Data Cabling issues

• Managing images of PC’s through a RIS Server

• Trained in Meditech – creating sessions, dictionaries and setting up printers

• Experience with Lotus Notes, Office, Outlook, Remote Desktop and VNC

• Manage User Accounts in Active Directory

• Phone Support

• Creation of tutorials

• Worked closely with Network Admin for all Network Issues.

New York State Department of Health – Albany, Ny (On Contract) January 2009 – March 2009

Help Desk/Desktop Support (Level 2)

Duties Include:

• Supporting 800+ Users

• Create/Manage User accounts on the Domain

• Create/Manage User accounts on Lotus Notes

• Installed/Maintained various Laser Printer’s, PC’s and Window’s applications Ie: Microsoft Office

• Backup User Data, Re-employ data/images, Imaged Hard drives, Create Knowledge Base Procedures

• Install/Maintained Symantic

• Create/Map Network Drives

• Remote Desktop, Phone Support

• Experience with Tandberg Video Conferencing

• Experience in Trouble Track Ticketing System, Resetting Passwords and Various Web Browsers

Universal Computer Systems/Reynolds & Reynolds January 2005 – Nov. 2008

Hardware and software support company servicing businesses in Northern NJ, Manhattan, and Staten Island. Sub-companies included KeyTrak, KeyLogix, KeyVault, KeySys, KeySafe

Network Engineer/Help Desk Specialist

Responsible for Help Desk Support, Installation, and Repair for all USC/Reynolds & Reynolds Hardware, Software and Networking.

Other Responsibilities

• Technical Phone Support

• Help Desk/System Support; Various Windows, Printer, Active Directory, User Accounts, Microsoft Suite 2003, Internet, User Access, Lotus Notes, Email issues.

• Experience with HP Service Center track call system; LSI Remote Access with VPN.

• Installed, Troubleshot, Networked and Trained Clients on Software, PC’s, PDA’s, Printers and Various Peripherals.

• Cloned PC’s; Transferred Data, Implicated Images, and Applied Software Updates.

• Train clients on company’s proprietary software applications.

• Install Cat5/Fiber Optic cable and termination to punch blocks, switches, modems etc…

• Installation/Configuration of Modem’s, Switches and Router’s for Clients and Remote Sites.

• Maintain a 200+ inventory of parts and equipment

• Repair and Install whole PC/Printer/Server and Component’s

• Completed eight week training program in Hardware, Networking, Server Installation and Customer Service.

• Server experience in XP, 2000, 2003, Active Directory, Unix, Red Hat Linux.

• IBM Server Series 305, 345, 346.

• Laser Printer’s: Lexmark, HP LaserJet, HP DeskJet, Brother, Cannon and Dell

• Impact Printer’s: Tally, Epson, Genicom and Okidata

• Networking devices: Media Converters, Modems, Routers, Switches and WAP

• Component Images: IDE CD-ROM Drives, IDE Hard Disk Drives, I/O Cards, Motherboards, NIC, SCSI Adapter Cards, DVD-ROM Drives, Tape Drives and Video Cards.

• Embedded Systems: Bisync to LAN Converter (BTL), Internet Business Connection (IBC), Intelligent LAN Firewall (ILF), Network Modem II, and Network Communications Unit III

• OS: Win 95, 98, 2000 Professional, 2003, XP and Vista.

Adecco/CVS Clifton Park, NY/Clifton, NJ March 2004 - December 2004

Field Technician

Responsible for installation and repairs of desktop computers, printers, software installation, software training, workstations, scanners, power supplies, registers, mother boards, monitors, maxspeed, network cards, fusers, SCSI devices, debit readers and hubs.

Other Responsibilities

• Network printers and servers

• Troubleshoot Desktop issues in Windows, Unixware and phone support

• Serviced 52 stores in Northern/Central NJ

• Maintain inventory of equipment and ship back damaged parts

Quality Retail Systems, Schaghticoke, NY January 2003 – Feb 2004

Computer & Electronics Repair Technician

Responsible for maintaining stock and inventory records, computer set-up, T-88 maintenance, I,II,III printer maintenance, troubleshoot computer problems and fix, customer service

State University of New York (SUNY) at Oneonta, Oneonta, NY Academic years 2001-2003

Help Desk/Phone Support.

Provided basic troubleshooting for on-campus computer issues.

EDUCATION_____________________________________________________________________________

New Horizons IT Technical School Albany, NY 2003-2004

• Completion of: A+, OS, Net +, MCSE, MCDST, MSDST Infrastructure

• Network Systems and Security Professionals Track

State University of New York (SUNY) at Oneonta, Oneonta, NY 2000-2003

• B.A. in Business Administration

Schenectady County Community College, Schenectady, NY 1998-2000

• A.A.S. in Business Administration

REFERENCES____________________________________________________________________________