Technical Support /Help Desk/PC Technician
Resume:
Ernesto K. Bernabe
Unix and Mainframe Software Engineer/Technical Support/PC Technician/
E-Mail Addr: *********@*****.***
Address: ** ********** **., ******, ** 19702
Tel. No.: 302-***-****
Objective: To acquire a position that affords me to bring my technical expertise, problem solving skills and willingness to learn to make an organization successful.
Education: Currently Attending PC Repair/A+ Certification Course, Various education and trainings in IBM and non-IBM/Sun hardware.
Technical Summary:
LAN/WAN Environment Working Experience: NT Desktop System, TCP/IP, CISCO CIP, Windows OS, NT
Servers, Network Printers, Remote Connections, Routers, Various Microsoft applications, TN 3270, LAN Printers, PCs/Laptops
Midrange Platform OS and Hardware: Unix/Solaris 5.8, 5.9. 5.10, Linux Sun Hardware, Appliance, IBM
IBM Hardware: IBM 9672, IBM 3090s, Storage Controllers, Tape Drives, Network
Communication Controllers IBM3745, 3274/3174, etc., Symmetrix
Mainframe O/S: Z/OS, OS/390, MVS ESA/XA
Other Mainframe Software: VTAM, NCP, TSO, RACF, Syncsort, NetMaster, VSAM, etc.
Abilities: Phone Troubleshooter/written and verbal Communication skills
Knowledge of Microsoft Applications/Office
Analytical and Problem solving skills for OS/hardware/LAN/TCPIP
Employment/Training History:
Delaware Skills – PC Repair/A+ Certification
Exposure to basic computer repair of personal computer
Basic operations of PC, utilizing DOS, Windows 2000/XP/Vista/7 Operating systems
Installation of System Upgrades/patches/fix
Troubleshooting and maintaining the hardware and software
Computer Sciences Corp. – 3 Years Unix/Solaris, 7 years Mainframe Network Experience
Projects/Tasks Accomplished
Install Solaris OS, SOEs, patches, post-install to various Sun hardwares
Partition disks to standard sizes based on RAM sizes, Configure /etc/networks, defaultrouter,
Hosts, hostname, system, resolve.conf, etc.
Configure Netbackup, Explorer, Sendmail, NTP, ssh keys, dumpadm, logging, mirrordisk, update
Master_lst, Primary and secondary NIC, console thru RSC/ALOM, TNG, syslogd
Configure hw_diags2, install logcheck, SNEEP, cfengine
Create new account IDs/password/group, CHMOD, provide access control to directories, files TAR/GUNZIP/ZIP files, etc.
Prepare Sun hardware for rack cabinet install by Sun/D1 hardware Engineers, Call Sun/D1 to
Open dispatch/problem tickets
Open Problem tickets thru Remedy system or USD ticketing systems to log, monitor and provide
Group support necessary for user problem request.
Provide technical support to various (internal and external) clients for any OS, hardware and
Network-related issues in a timely manner.
Coordinate preparation works related to any technical issues related to any project to Senior
Technical staff and management
Plan for the installation of any related hardware in coordination with the hardware engineers
Coordinate all network related OS and network resources needed for the project , e.g TCP/IP
Addresses, DNS, netmasks, any firewall rules, etc.
Support IP and Network Printers
Modis Technical, Inc. – 3 Years of Mainframe Network Experience
Provide IT Service to Multiple Clients
Projects/Tasks Accomplished (CSC, NorthWest Airlines, AVX Corp)
Plan for the installation of Open Systems Adapter (OSA2) in IBM 9672 in coordination of system
Engineer
Coordinate the definition of OSA/2 in MVS OS and IOCDS
Installed OSA/SF for the port sharing of OSA/2 port to LPARS
Coordinate with NT Server Engineer in assigning TCPIP addresses of all nodes in the network for
Ethernet users
Provide technical support in the installation of the OSA/2 devices, e.g. hubs, cables,
Workstations for all end-users in the network
Customized TCPIP software in host server for physical network, protocol, address and gateways
Coordinate the installation of IBM 3745 Communication Controller and configure the NCP that
will be used in the loading of network software/VTAM configuration
Provide Technical Support for end-users
Philippine National Bank – 5 Years as Computer Operator on MVS/OS, VTAM/NCP, JES2, etc.
Monitoring of hardware peripherals, System messages, MVS System printers, etc.
Prepare backup tapes, labels and mounting of backup tapes
Provide technical support and reporting of issues to management, supervisors, programmers.
Conduct file transfers between mainframe and PC’s, multiple mainframes, etc.
Prepare reports and logs of any issues during shiftings.
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